CCBill sales exactly the same as last month. No better, no worse.

CCBILL is declining most of the sales

Same thing here. ccbill ratios sucks now a days

CCBill or ALL ratios?

Could it be Visa clamping down?

Just wondering....

is this for one site or alot?

That was an awesome post.

Because many people don't read full posts or threads, and may misconstrue my original post because of your reply, I wanted to make sure it was clear my post was about CCBill **NOT** engaging in fraud. A least in my case. I make no assumptions about others.

There are MANY things I'd like CCBill to change - like a way to report a fraudulent transaction and mark it as blacklisted to prevent a re-signup on my site. (As it is, Jon or one of the others in the Fraud dept has to manually process the e-mail reporting the problem, and if you try to void the transaction before it batch processed - voids are always better than refunds - it's possible for the fraudster to just sign up again. Client Support apparently cannot do this.)

I'd also like a way to tag transactions with notes. Once a customer cancels you can't then go in and terminate the account because of (for example) password sharing. The option to do that is gone once the subscription goes into inactive mode - a serious shortcoming, IMO.

All this to note I'm not a CCBill cheerleader, and I see a lot of areas for improvement, but fraud isn't something I see them engaging in. In fact, just the opposite. I seem them as a company with a great deal of integrity. Their software lets them down sometimes, no more than that.

Im dropping slowly one at the time all sponsors using ccbill

It's not CCBILL it's the hole industry.

Why pay when you can settle for something "ok" for free ? Yeah sure it ain't what you really wanted but it does the job. Also, surfers are educated to not pay anymore for porn. Like in the musical industry in fact.

Add this to the money crisis, scrubbing, competition etc...etc....
You are only seeing the tip of the iceberg.

Tangible goods are the only way out (almost) Stuff that people can't get for free or micro niches.

That is a mistake. You shouldn't drop or blame the processor for slow sales. You should blame the merchants and blame yourself.

Take the time to contact the people you send traffic to and go over your stats and banners. You'll find your answers there.

I use CC Bill and have no problems. Sales are typical for this time of year. It would not seem to be a good idea for CC Bill to scrub itself out of business. So I don't see that as the issue. The credit card companies have tighten everything up and have been doing so since July. The new CC regs went into effect the latter part of February as well.

Get the fuck out of here ok i'll try.

Could there be a new hack people are exploiting, that could be taking away from sales?

My other post about casual mention of getting my site hacked.

https://gfy.com/showthread.php?p=16936092#post16936092

No, it has something to do with cc companie cracking the whip. I have sales drop to 1/3rd of usual in a matter of 72 hours. my prediction is that ccbill wont survive this year and that will be end of argument whether tube sites are good or bad for this industry.

Sales were normal... when they changed to WMS, sales almost stopped.. a few days ago, they changed back to normal CCBILL and sales started to come in again (in the sponsors im promoting).

But again I'm talking as an average CCBILL affiliate.. would be good to have any of these CCBILL Sponsor's owners guys/girls come in and give their opinions.. since they are more MACRO based in terms of numbers.

2 days ago good... yesterday, today hit a brick wall as the op suggested. I'm totally not satisfied things are normal.

Stats:
Yesterday: Form Hits/Submissions/Approvals 336/16/3
Today so far: 303/5/0

Woohoo!!

By the way, there's another solution: Create an account over at Segpay and plug them into CCBill's cascade billing program. This should help you figure out if the problem is really with denials or not.

Good luck!

Wasn't Segpay formed by a group of folks from Ibill?

fucking shit my ass is wet

Why does ccbill never comment in these threads it seems like?

because they care so much about your sunday family tea party

let me comment here, if anybody has a concern about sales and wants to test it out, let me know and i will do a test through your affiliate link/signup page as a consumer would right now to verify its working.

if there are issues affecting sales, we want to know about them as much or more than you do

[email protected]

For my site:

3/8: 36/11/9
3/9: 28/4/4
3/10 (so far): 26/4/3

The 3-5 daily sales is about right this time of the month, at least these days. A year ago average low was maybe 8-10 sales a day; two years ago average low 12-15 sales/daily. How times change :Oh crap

On another note, why do you have so many form hits to submissions? Do your surfers have to go to the form to find out the cost?

I'd be VERY concerned about your denials ratio. Definitely would be calling up CCBill on that one. Seems REALLY bad.

It's not the whole industry, why do my sites that use Verotel make sales non stop 24 hrs a day all year long, yet my CCBill sales are almost non existent??

I have called them up many times. My form hits would likely be about 150-175 without my new custom form which allows to navigate from cc to ck. So I now have 300 and today will have likely 500 because a shitload more traffic from a good affiliate.

I had 3 denial emails yesterday stating...

"You are receiving this email to let you know that xxx xxxxxx attempted to
subscribe to account 935699-0000 and was declined due to We are unable to process
your transaction at this time. Please try again at a later time.."

Called about that and records for that denial were untraceable.

My solution at least at this time is to:

1) put a contact email right by the "complete this purchase" directly to me stating...
"Having problems completing this purchase click here to email and report
the problem"
2) cascade to another processor

I have called likely 35 times over the past month and a half because when I see low, low approvals something appears amiss.

For those who have suggested that because there sales are normal, there is nothing wrong with ccbill but something must be wrong with us...

please consider the following very carefully...

At the beginning of 2009 my ccbill declines were completely through the roof (like triple the normal amount) and it caused me to start a thread saying..."ccbill let my people jerk... or something like that"

Of course one of the ccbill guys came into gfy and said give me your client account # and we will take a look at it.

So I did. I cannot recall which gentlemen I spoke with but it was one of the guys who come in here and respond to the concerns.

Now here is where it gets REALLY INTERESTING to me personally, sorry if many of you cannot make the connection.

After reviewing my account ccbill concluded that YES my account WAS set to SCRUB a little higher than normal, but they said "we will go ahead and make some changes to the settings for you!!!!!!"

Now at the time I didn't think much of it, because I was elated that they made the adjustments to my client account, and almost immediately the declines went down and I actually saw an uptick in sales for a brief two month period or so.

So I began to wonder in the back of my mind these things..

1. Who decided that my account needed higher fraud scrubbing settings?

2.Why didn't anyone from ccbill bother to tell me that my account settings were changed?

3.How many of my denials were actually because of fraud scrubbing?

4.Wouldn't that pose some conflict of interest if ccbill reps,mangers or whomever could go into my account or some of your accounts for that matter, and turn up, or down your fraud scrub settings without your consent or knowledge.

5.Was this the only time in 5 years of my own ccbill processing that my account settings were adjusted without me being notified prior to or after the changes were made, or were there other times as well?

You see it started opening up a lot more questions than I had answers for, but I sat on them until lately seeing all of the ccbill threads

Hell I don't know whats going on I just know something is not adding up!

I see many of you including me will have days where ccbill join form drops to zero, but on that same day your back processor will get some activity.

Is that a ccbill glitch, I mean many of us have seen this first hand and have made threads about it, but at the end of the day nothing is ever found to be working improperly.

Now understanding those facts of which I am not making up (why would I) I have nothing to gain and everything to lose from making this up.

So I am not saying that proves anything malicious, but it does show that just because you say your ccbill sales are fine, and your ccbill data reporting is fine... it does not mean it is fine for all of us!

I am very rational contrary to popular opinion and I can say that the economy is far worse than most of us care to acknowledge or admit.

I am seeing stores and shops that were around for decades closing up in my neck of the woods. I am aware that this nation is losing an average of several thousand jobs a day.

I am aware of the file sharing problem, the tube site problem, I am affected by these demons as well.

I don't know exactly whats going on with ccbill, I like many of you can see things that are obvious to us because we monitor stats for so long and become used to fluctuations,slow periods, and all of that.

I talked to a good friend in the business who helped me get started and he tells me that his last check from ccbill was the lowest in 10 years and he just experienced for the first time ever a day with Zero Sales!

I don't know maybe things are just that bad and we are in denial. Maybe we need to accept it, or maybe there is something going on here that we and ccbill are not aware of.

That is a real possibility as well.

2.35% form submissions so far today, this is not a trend, this is a total crash in a short period of time for me anyways.

I noticed yesterday and today sometimes very slow loading ccbill join form pages.
I figured it was my ISP!

I don't think so, but it doesn't matter. There are several billers you can use with CCBill's cascade billing. Contact your CCBill Rep and ask him or her for more info.

My understanding is that the banking and scrub rules can be modified any time due to trends, for your site, others like yours, and all sites as a whole. I can imagine scrub rules may be higher for a site that has affiliates versus one (like mine) that generates all sales internally. Or, if your chargebacks get too high in any specific period of time the scrub may automatically get set higher.

The reason for the denial is always listed, and you can look these up in the admin. It's only scrub if it says "Pre-Auth." Those never get to the bank. Bank denials say things like Insufficient Funds, or the all-purpose "Transaction Denied by Bank."

The folks there to ask are not the general Client Support guys, but Client Risk - fraud at ccbill.com. I once had a long and fruitful phone discussion with the head of the department. They seem a reasonable bunch of folks to work with, and if your account has some settings that are negatively affecting you, it pays to ask directly. You are giving them 15% of your money, after all, which makes it their fiduciary duty to do the best by you.

I see this claim from time to time, but I wonder if it's the type of site you have with Verotel, versus those with CCBill. Do you have any sites where Verotel is in the cascade?

I would imagine a pissing and fisting site will get more loyal buyers (assuming the right traffic), but CCBill will not process for a pissing site.

I think Sara has CCBill as one of her processors (just checked; yes, that's the case), in addition to two others. Would be interesting to see a rundown of actual figures of form hits/submissions/signups.

These threads singling out CCBill are ridiculous. If you don't like your conversions with CCBill, theres plenty of other processors to switch to.

All i know is that CCBill always cuts their checks on time, & everytime i had an issue, they solved it promptly. The service provided by Corvette & CCbill Paul here are impressive.

When i was a consumer, a site using CCBill made me comfortable i wasnt going to get mystery charges. as a webmaster, i like that they cut checks to affiliates & i dont have to deal with that, & affiliates know im not fucking them over.

So if you think you will do better with another processor, then quit whining & use another biller.

I'd be on the warpath if my declines were so high, but I imagine if it's 5:0 that could actually be one surfer trying five times. Some of these guys just don't get it, and they keep trying, even after CCBill tells them "You've tried too many times recently."

Is your custom signup page your sales closer? I imagine it is if it's getting so many hits versus submits. On my site I have a closer page that leads to the CCBill signup page. My preferred method because the CCBill pages can sometimes be slow loading, even with their load balancing.

I don't think people whining nor for me is this a fuck ccbill issue. I like ccbill just as much as you do for all the same reasons that you have listed and is the reason why I'm trying to figure it out rather then just jumping ship. But your right I do have other processors, and as of today I'll will make a EU company my primary and see how that goes.

0 sales and 0 rebills for ccbill yesterday. This hasn't happened for me in over a year! And stats werent showing up in my statsremote. I dont know whats going on, but im not liking it

Hey VGeorge I am sure CCBILL appreciates you putting this to rest for them but you completely missed the point.

If my scrub settings were adjusted for trends,charge backs,refunds,suspicious activity, or any legitimate reason in the first place...then why would they return my account to normal status in one phone call.

And if settings were changed for something improper or suspicious, wouldn't they have told me sorry your account is a little risky and we need to leave the scrub settings up

no they just turned the scrub settings back to normal, and down went the denials, and up went the sales, at virtually the press of a button or mouse click.

I guess many see nothing wrong with someone going in and arbitrarily maxing out scrub settings for select ccbill client accounts without notice, without consent,without reason, and then being able to go back in and change the settings to normal...

Before you ask me why would ccbill want to reduce sales,why would they do that blah blah blah...

brilliant question, they did it, and I wish I knew why they chose to ramp up my scrub settings out of the blue, there were no excess chargebacks,voids,or refunds that would warrant it.

I am saying if they did it to me, by their own admission they can do this individually or maybe collectively...

maybe its being done to some of you with all the denials reported, hell I don't know but at least I am asking questions trying to understand.

But if I am the only one that finds that curious then I am definitely done with anymore ccbill posts or threads. :mad:

Everything is fine nothing else to see here issue settled, every denial is valid, every 0% form submission is valid, every login/pass error is valid, every thing is fine

Happy Processing:)

why always new regulations affect legit companies, but never those scammers banging credit cards :disgust:mad: