I am so pissed off - GoFuckYourself.com

tony286 · 12-11-2002, 08:39 AM

I get a charge back notice today from my third party processor. I go into my log and this motherfucker had been on my site 5 times. Then this motherfucker tried to rejoin my site today after charging back. I call my third party processor and they say at first there is nothing they can do, I say thats not true I worked for a website that had their own merchant account and we fought these all the time. Then I tell them I paid 750 for visa and its my account on the line now. Then he tells me here is a email address you can send the info to, no phone number just a email. THis is bullshit I am paying all this money in processing fees and they dont do shit for me. They roll over way to easy on chargebacks. I just needed to vent.

ControlThy · 12-11-2002, 08:45 AM

What processor are you using?

BigCash.com: Your Gateway to Serious Bucks!

modF · 12-11-2002, 09:04 AM

You can't blacklist the card? wtf is that about?

tony286 · 12-11-2002, 12:01 PM

They black listed the card but they tell me also:

Unfortunately, we can not fight against charge backs. Credit card companies hold the right to charge back anything purchased online because it is a signature-less transaction. This is one of the drawbacks of doing business online.

THats such bullshit I worked for a small website ,he had his own merchant account and we would fight these things all the time.

tony286 · 12-11-2002, 12:02 PM

So I wrote them back told them that that is bullshit and if they just dont want to do it just tell me.

tony286 · 12-11-2002, 12:20 PM

then they write me back and say our merchant account does not allow us to dispute charge backs. It's not a matter of being bothered. If we were able to dispute charge backs,
charge backs wouldn't be an issue. All Visa and MasterCard are concerned with is, "do you have a signature?"

I dont believe them, so I just have to take it in the ass.

Peaches · 12-11-2002, 12:25 PM

I know for a fact that online businesses can appeal chargebacks. I had it happen to me - I did a chargeback, they appealed and I ended up sending all kinds of paperwork to the CC company to back up my claim. I won, but they WERE able to appeal the initial CB. This was with Mastercard, but one would THINK it wouldn't be all that different with Visa (though we know where assumptions get us.....). Climb up the ladder and get the manager's manager and see what they can do. Good luck!!!

LUCL0NELY · 12-11-2002, 02:23 PM

Quote:

Originally posted by tony404
I get a charge back notice today from my third party processor. I go into my log and this motherfucker had been on my site 5 times. Then this motherfucker tried to rejoin my site today after charging back. I call my third party processor and they say at first there is nothing they can do, I say thats not true I worked for a website that had their own merchant account and we fought these all the time. Then I tell them I paid 750 for visa and its my account on the line now. Then he tells me here is a email address you can send the info to, no phone number just a email. THis is bullshit I am paying all this money in processing fees and they dont do shit for me. They roll over way to easy on chargebacks. I just needed to vent.

i'm sory but your site sux so i have to make a chrage back

LUCL0NELY · 12-11-2002, 02:28 PM

tony286 · 12-11-2002, 03:25 PM

Were you always this fuck stupid or was it something you had to work at?

LUCL0NELY · 12-11-2002, 03:26 PM

Quote:

Originally posted by tony404
Where you always this fuck stupid or was it something you had to work at?

were instead of WHERE .
who is stupid now

greentea · 12-11-2002, 03:28 PM

Quote:

Originally posted by tony404
So I wrote them back told them that that is bullshit and if they just dont want to do it just tell me.

You must remember the customer aka the porn surfer is always right! Sucks but its the truth 99.7% of the time.

doobster · 12-11-2002, 03:28 PM

Quote:

Originally posted by LUCL0NELY

were instead of WHERE .
who is stupid now

looks like it was fixed

LUCL0NELY · 12-11-2002, 03:32 PM

Quote:

Originally posted by doobster

looks like it was fixed

he's a good student anyhow.

12-11-2002, 08:39 AM	#1
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	I am so pissed off I get a charge back notice today from my third party processor. I go into my log and this motherfucker had been on my site 5 times. Then this motherfucker tried to rejoin my site today after charging back. I call my third party processor and they say at first there is nothing they can do, I say thats not true I worked for a website that had their own merchant account and we fought these all the time. Then I tell them I paid 750 for visa and its my account on the line now. Then he tells me here is a email address you can send the info to, no phone number just a email. THis is bullshit I am paying all this money in processing fees and they dont do shit for me. They roll over way to easy on chargebacks. I just needed to vent.

12-11-2002, 02:28 PM	#9
LUCL0NELY So Fucking Banned Join Date: Sep 2002 Location: AZN KLAN'S MAIN LAND Posts: 1,527	ok?

12-11-2002, 03:25 PM	#10
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	Were you always this fuck stupid or was it something you had to work at? Last edited by tony299; 12-11-2002 at 03:27 PM..

12-11-2002, 08:45 AM	#2
ControlThy Confirmed User Join Date: May 2002 Posts: 1,909	What processor are you using? BigCash.com: Your Gateway to *Serious Bucks!*

12-11-2002, 09:04 AM	#3
modF Confirmed User Join Date: Aug 2002 Posts: 1,888	You can't blacklist the card? wtf is that about?

12-11-2002, 12:01 PM	#4
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	They black listed the card but they tell me also: Unfortunately, we can not fight against charge backs. Credit card companies hold the right to charge back anything purchased online because it is a signature-less transaction. This is one of the drawbacks of doing business online. THats such bullshit I worked for a small website ,he had his own merchant account and we would fight these things all the time.

12-11-2002, 12:02 PM	#5
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	So I wrote them back told them that that is bullshit and if they just dont want to do it just tell me.

12-11-2002, 12:20 PM	#6
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	then they write me back and say our merchant account does not allow us to dispute charge backs. It's not a matter of being bothered. If we were able to dispute charge backs, charge backs wouldn't be an issue. All Visa and MasterCard are concerned with is, "do you have a signature?" I dont believe them, so I just have to take it in the ass.

12-11-2002, 12:25 PM	#7
Peaches Old broad Join Date: Oct 2002 Location: Away Posts: 13,933	I know for a fact that online businesses can appeal chargebacks. I had it happen to me - I did a chargeback, they appealed and I ended up sending all kinds of paperwork to the CC company to back up my claim. I won, but they WERE able to appeal the initial CB. This was with Mastercard, but one would THINK it wouldn't be all that different with Visa (though we know where assumptions get us.....). Climb up the ladder and get the manager's manager and see what they can do. Good luck!!!