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I know for a fact that online businesses can appeal chargebacks. I had it happen to me - I did a chargeback, they appealed and I ended up sending all kinds of paperwork to the CC company to back up my claim. I won, but they WERE able to appeal the initial CB. This was with Mastercard, but one would THINK it wouldn't be all that different with Visa (though we know where assumptions get us.....). Climb up the ladder and get the manager's manager and see what they can do. Good luck!!!
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