good answer

It say in their contract how much discount you receive.
But with the tech support and stuff they offer compared to their pricing I think it would be pretty embarrassing asking for money back for mayby 1-2 hours downtime within 1 month

Hey Due;)

We do stick to our SLA as much as physically possible, but did work on this issue this year during our annual "remake" of the company's products (which focus on improvements).

For example, as part of our new control panel which we plan to roll out in January (at the Internext Convention) we offer monitoring services for every part of the service (HTTP, SMTP, POP, etc) and configurable allowing our customers to page, e-mail them immediately. Then the SLA kicks in with a "calculator" so you can reload while we are down, although a redundant 10 gigabit network shouldn't do that according to plans:))))

bump

Nick,

Let me be the first one who just wanna thank you. It's ThanksGiving and because of all the downtime I'm not wasting time on checking stats and updating my websites :)
Damn.. If I was in the USA I would have a real holiday without working a single min :-)

Joe Foxxx

True I would never ask for money back. Likewhoa has been too good to me. But stand corrected, it's been longer than 2 hours now.

Joe.. Have a Happy Turkey Day! :)))
I just wish I had breakfast...lol

Bobo,
Thanks for your support as always, the best thing about making customers happy is hearing their support when you are at bumpy times. The guys are now reissuing IP addresses to connect directly to the core router rather then going through a second set of routers, hoping it will correct within 15-20 minutes. That's the last update :(

pizda is good

whoehoe.. websites are up & running again :thumbsup

Uhmm...no, they're not :(

Williams buy Cogent bandwidth, do they not?... So after 1 hop, you go on Cogent lines....

Cheers,
Matt

I believe every ISP buys bandwidth from each other, one way or another. If Williams is buying Cogent bandwidth it is most likely to further diversify their network, making up for the inability in many cases to peer, rather then buying.

Alright, just was wondering - never got a response on it before.

Cheers,
Matt

They are still down :feels-hot

In 5 years this is the longest any of my sites have been down. :mad:

gleem,
The connection has been up for about 20 minutes already, however it is still flapping up and down.

At the moment our guys are working with Foundry and Telseon (once again to clean the fiber because we are not getting a clear signal from one destination to another).

I guess that's the best way I can put it ;-)

nick, may I ask what happend with the lawsuit you filed against LEVEL3 back in february this year ?? you made a big announcement but I never heared anything again ... just curious ?

hmm.. I can't get a single trace to go through, not one of my pages is up. Still sitting here staring at "operation timed out trying to connect to avslounge.com" :( I appreciate the update though.

Just makes me sure of the fact that I need to get a backup server in another company that I can somehow switch to when the box goes down.

I actually never made any formal announcement except for the fact we had business/legal issues against them, but it seems that Level3 and Like Whoa were happily to part ways. We actually considered them at one point again for delivery bandwidth.

lol

And which you prefer, shaved or hairy ?
:Graucho :Graucho :Graucho

Anybody here running their own dns and keeping a back up copy of their site somewhere else?

If not, no real reason to be bitching. :)

exactly what I need, how do you run a DNS though, any good tutorials out there?

I gotta become a freakin admin now too in addition to being a web designer, graphic designer, script installer, cause I don't think there is ANY host that can ever keep their act together all the time.:mad:

I do....I run primary and secondary DNS myself on two completely
different networks.....both are backed up every 24 hours

but then again.....I wasn't bitching :winkwink:

DynaMite

Gleem....

You and I go wayyy back. Hit me up on ICQ and I can tell you how to take control of your hosting man :)

It's not too terribly difficult.

I always hear from those LikeWhoa guys that their company is so great, but the cannot keep their own connection alive??!

Wiltel/Williams doesn't buy Cogent bandwidth, they peer with them. There's a big difference, and Cogent is a customer of Wiltel by the way.

who guarantees the uptime of the dns server?

That's actually really funny!!! :1orglaugh

KimmyKim thanks for the tip ;) :thumbsup

It's always good to be reminded why I love this biz... Lots of genius thinking!

Lensman that Turkey was great... Ahh I feel like a million $!!! Ahh the yams, the fresh apple pie, wine...!!!! YUM!!!!!!






:1orglaugh

I'm not in the US and thanksgiving has already past where I live. So no festivities here. Just slapping my cock against the keyboard hoping it put LW back online.

You host in Vancouver right? I am interested. What's your ICQ?

yeah right:321GFY

I stand by my word that likewhoa has the best support around...

In the 5 years I've been doing business here, I've seen every single company being bashed or complained about by reputable people... people I knew weren't making it up...

But, what differentiate the ones that are still around and the ones that are gone, what differentiate the BIG companies from the smaller ones is not the amount of time they screwed up or did something wrong.... but how they manage their business models and how they interract with their clients/partners.


Just with any companies, I've had my shares of issues with Likewhoa... and just like everyone I wasn't happy about the downtimes... But, Everytime something happened, it was handled with professionalism and understanding... Everytime I needed something else... a deal to be worked out... or something to be done with our serrvers, Either Nick himself or the kick ass crew there has been helping me in the best of ways...

Hell, I'm sure Moisey, Dennis and Ben are probably waiting for me to leave their hosting rather than keeping me LOL... with all the tech issues I have almost everyday (most oftently 5 times a day) running our 5 servers there, I'm always surprised how happy they are to assist me in any way I can imagine.. Thanks a lot guys... :thumbsup

and the same :thumbsup :thumbsup goes to Stan and Nick for running a class act company...


Now, let's leave those issues behind and bring me that 10gb BW so I can chew off of that and grow along with you guys :)

Yah, Vancouver boy here :P

48895889 - ICQ

I would ask for at least a free month of hosting due to this multi-day downtime.

I'm not going to bitch about LW.

If i had more of a solid relationship with them like some of you others do, I would probably be backing them up and staying as well.

I've only had a small vhost with them for about 3 months. I thought putting up with the ocassional downtime every few days during that period was very understanding of me.

But in the last week its become a joke. Not like a laugh your ass off joke but more of a bozo the clown joke.

But this is hosting, its not people, relationships or politics. Its about uptime and quality, sorry LikeWhoa, I am leaving and won't be coming back to you guys.

Running uptime with LikeWhoa since we have hosted one site with them: 97.1758%

:repuke

Peer One has reliable and fast bandwidth also.

"In the 5 years I've been doing business here, I've seen every single company being bashed or complained about by reputable people..."

... obviously you haven´t heared about www.cavecreek.com !

I wonder if gotys aka pichunter watch his site it has now 250k less then yesterday - i guess he is a biggest loser these days from Likewhoa downtime

Well sites that want bookmarks and trades really suffer. If your daily routine was submitting some galleries then losing 4-5 hours is no big deal (normally). Toplists would be hardest hit since they don't get many bookmark returns, and rely almost 100% on trades. Same with cjs and that type of site.

I'll be checking out isprime for hosting some new sites. I'm sick of downtime.

so is everybody's site back up now?