Epoch Rebills/Conversions not reporting the last couple of days... - GoFuckYourself.com

mb · 10-07-2008, 11:11 AM

Just in case people were wondering why stats have been looking so bad the last couple of days, Epoch has a note in their merchant account stats that say they are fixing the issue with rebills not reporting correctly.

I was pulling my hair out until I saw that.

btw... Epoch is the primary processor for MovieRoom, so if your stats look like crap for the last two days... it's not my fault!

Marc

Paper_Amar · 10-07-2008, 11:59 AM

yeah, was having the same reaction... glad to see it was a reporting error and nothing serious!

mb · 10-07-2008, 12:17 PM

I figured it was the economy ;-)

Although I'm sure some of the slowdown I'm seeing is attributed to that.

marc

notoldschool · 10-07-2008, 12:17 PM

no shit...i was crapping my pants.

webgurl · 10-07-2008, 12:19 PM

yep fully aware of it I think this is the 3rd day in row ....

gleem · 10-07-2008, 12:45 PM

I am glad you posted and I didn't have to.. very scary when someone is holding your rebills in their database and hasn't sent em over yet.

Was shocked no one said anything on sunday when it started, I figured I'd see 100 epoch/sky is falling threads.

leroytrolley · 10-07-2008, 12:55 PM

Does JuggCash use Epoch?? My rebills have been zero everyday since Saturday

hypedough · 10-07-2008, 01:02 PM

Quote:

Originally Posted by leroytrolley

Does JuggCash use Epoch?? My rebills have been zero everyday since Saturday

I highly doubt they use Epoch.

I'm glad someone started this thread since not everyone realizes the situation. Kinda weird seeing 0's when you don't expect it LOL.

gleem · 10-07-2008, 01:29 PM

wow not a single "epoch is going under" thread.. I'm amazed and impressed.

notoldschool · 10-07-2008, 01:31 PM

Quote:

Originally Posted by gleem

wow not a single "epoch is going under" thread.. I'm amazed and impressed.

im sure many are praying that is not true.

IllTestYourGirls · 10-07-2008, 01:31 PM

Is it just rebills? One of my sponsors that uses epoch has went to shit the last few days.

notoldschool · 10-07-2008, 01:34 PM

Quote:

Originally Posted by IllTestYourGirls

Is it just rebills? One of my sponsors that uses epoch has went to shit the last few days.

seems to be.

gleem · 10-07-2008, 01:34 PM

Quote:

Originally Posted by IllTestYourGirls

Is it just rebills? One of my sponsors that uses epoch has went to shit the last few days.

just rebills.

notoldschool · 10-07-2008, 01:39 PM

Ok who has the insider information? When was the the announcment made? When and how will the update be done? Who's got the 411?

gleem · 10-07-2008, 01:43 PM

Quote:

Originally Posted by notoldschool

Ok who has the insider information? When was the the announcment made? When and how will the update be done? Who's got the 411?

there was no announcement, they only tell you if you call and ask WTF is going on.. which is why I'm close to hitting the panic button unless I see some sort of formal announcement go out to their client list, you figure by day 3 we would have gotten one since most account make their money on rebills not initials.

gleem · 10-07-2008, 02:08 PM

OMFG 365billing too??!?

http://www.gofuckyourself.com/showthread.php?t=858797

DarkJedi · 10-07-2008, 02:10 PM

Quote:

Originally Posted by IllTestYourGirls

Is it just rebills? One of my sponsors that uses epoch has went to shit the last few days.

What he said.

Either it's Epoch problem or the sponsors are shaving the regular sales cause they're aren't getting rebills.

MakingItPay · 10-07-2008, 02:16 PM

Sure would be good to hear from epoch.

gleem · 10-07-2008, 02:49 PM

just called again, got a "There's nothing to worry about" response and was pointed to the statement listed on their stats pages for merchants which was the same.

I have taken action, that is all I will say on the matter.

Rand · 10-07-2008, 02:56 PM

To all:

For those who haven't seen the notice inside of Epoch reports, it reads as follows:

======================

Epoch Service Notice - Reports Undergoing Maintenance

Epoch is performing an update to its reporting servers due to an error in code that propagated to all of our servers.

Please note that all services including the processing of orders will continue normally. However, Epoch reports may not reflect properly for the next 72 hours while all servers are being updated. Clients receiving post-back data for initial orders will continue to do so. Recurring orders may be slightly delayed but will return to normal once the update is complete.

This is strictly a reporting issue and we will resolve it as quickly as possible. We apologize for any inconvenience.

-- The Team at Epoch

======================

To clarify, there has been no interruption in processing whatsoever. There are no issues with settlements or payouts. This is purely a technical issue on our part. We are even taking advantage of the opportunity to make some improvements.

If you have any specific questions, please contact your account representative or you may write to me.

Our apologies for the inconvenience.

gleem · 10-07-2008, 03:03 PM

Quote:

Originally Posted by Rand

To all:

To clarify, there has been no interruption in processing whatsoever. There are no issues with settlements or payouts. This is purely a technical issue on our part. We are even taking advantage of the opportunity to make some improvements.

If you have any specific questions, please contact your account representative or you may write to me.

Our apologies for the inconvenience.

thank you for posting here, makes a big difference in confidence levels in this economy.

notoldschool · 10-07-2008, 03:13 PM

Quote:

Originally Posted by Rand

To all:

For those who haven't seen the notice inside of Epoch reports, it reads as follows:

======================

Epoch Service Notice - Reports Undergoing Maintenance

Epoch is performing an update to its reporting servers due to an error in code that propagated to all of our servers.

Please note that all services including the processing of orders will continue normally. However, Epoch reports may not reflect properly for the next 72 hours while all servers are being updated. Clients receiving post-back data for initial orders will continue to do so. Recurring orders may be slightly delayed but will return to normal once the update is complete.

This is strictly a reporting issue and we will resolve it as quickly as possible. We apologize for any inconvenience.

-- The Team at Epoch

======================

To clarify, there has been no interruption in processing whatsoever. There are no issues with settlements or payouts. This is purely a technical issue on our part. We are even taking advantage of the opportunity to make some improvements.

If you have any specific questions, please contact your account representative or you may write to me.

Our apologies for the inconvenience.

Thanks for the repsonse.

KingpinMedia · 10-07-2008, 09:08 PM

any updates on this?

3 days no rebills? WTF!

BOSS1 · 10-07-2008, 09:13 PM

when will this be fixed.... ?

BucksMania · 10-08-2008, 03:32 AM

is it ok now?

BucksMania · 10-08-2008, 03:42 AM

i started to get some rebills

gleem · 10-08-2008, 10:51 AM

I got 1 days worth so far, how about you guys?

Rand · 10-08-2008, 12:02 PM

Server Update Complete

The server updates related to Epoch's reporting engine have been completed.

As of October 8, 2008 all financial and statistical reports have been populated with current data and are functioning normally.

In some cases, recurring members who were due to rebill during the last 2-4 days may have had their rebill date moved to October 8, 2008.

Trials, conversions, rebills, and cancellations are reporting accurately.

Additional Note:

If you have been using Epoch's previous reporting interface at https://epoch.com/reports, please note that effective October 10, 2008 this interface will be discontinued.

All Epoch clients will use EpochStats for reports by logging into:
https://epochstats.com/

Affiliate reports are located at:
https://epochstats.com/webmasters/

If you have any comments or questions about your reports, please contact your account representative or write to [email protected].

.

notoldschool · 10-08-2008, 12:19 PM

missing rebills are rolling in now.

XPays · 10-08-2008, 12:47 PM

thanks Rand for the updates

gleem · 10-08-2008, 02:16 PM

did anyone get all their rebills that were missing?

Rand · 10-08-2008, 03:20 PM

Clarification: All data will be fully populated by end of day today.

The earlier post should have stated the population was under way.

Sorry for the confusion.

.

BucksMania · 10-09-2008, 05:46 AM

yes, i got tons of rebills yesterday, actually broke my own record, too bad its because of a stats error

10-07-2008, 11:11 AM	#1
mb Confirmed User Join Date: May 2001 Location: San Diego Posts: 1,550	Epoch Rebills/Conversions not reporting the last couple of days... Just in case people were wondering why stats have been looking so bad the last couple of days, Epoch has a note in their merchant account stats that say they are fixing the issue with rebills not reporting correctly. I was pulling my hair out until I saw that. btw... Epoch is the primary processor for MovieRoom, so if your stats look like crap for the last two days... it's not my fault! Marc

10-07-2008, 11:59 AM	#2
Paper_Amar Confirmed User Join Date: Jun 2007 Location: North Miami Beach, Fl Posts: 2,607	yeah, was having the same reaction... glad to see it was a reporting error and nothing serious! __________________ My icq; 4 4 7 5 4 2 1 2 8 Amar @ paper street cash .com

10-07-2008, 12:17 PM	#4
notoldschool Confirmed User Join Date: Aug 2007 Posts: 5,687	no shit...i was crapping my pants. __________________ No doubt one may quote history to support any cause, as the devil quotes scripture. -- Learned Hand http://www.bjpenn.com

10-07-2008, 12:45 PM	#6
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	I am glad you posted and I didn't have to.. very scary when someone is holding your rebills in their database and hasn't sent em over yet. Was shocked no one said anything on sunday when it started, I figured I'd see 100 epoch/sky is falling threads. __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

10-07-2008, 12:55 PM	#7
leroytrolley XXX Video Editor Industry Role: Join Date: Dec 2005 Location: Kent, UK Posts: 2,301	Does JuggCash use Epoch?? My rebills have been zero everyday since Saturday __________________ XXX Video Editor

10-07-2008, 12:19 PM	#5
webgurl Confirmed User Join Date: Aug 2002 Location: Clouds with Carebears Posts: 7,954	yep fully aware of it I think this is the 3rd day in row ....

10-07-2008, 01:29 PM	#9
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	wow not a single "epoch is going under" thread.. I'm amazed and impressed. __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

10-07-2008, 01:31 PM	#11
IllTestYourGirls Ah My Balls Industry Role: Join Date: Feb 2007 Location: Under the gold leaf ICQ 388-454-421 Posts: 14,311	Is it just rebills? One of my sponsors that uses epoch has went to shit the last few days. __________________

10-07-2008, 01:39 PM	#14
notoldschool Confirmed User Join Date: Aug 2007 Posts: 5,687	Ok who has the insider information? When was the the announcment made? When and how will the update be done? Who's got the 411? __________________ No doubt one may quote history to support any cause, as the devil quotes scripture. -- Learned Hand http://www.bjpenn.com

10-07-2008, 02:08 PM	#16
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	OMFG 365billing too??!? http://www.gofuckyourself.com/showthread.php?t=858797 __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

10-07-2008, 02:16 PM	#18
MakingItPay Confirmed User Industry Role: Join Date: Feb 2005 Posts: 1,922	Sure would be good to hear from epoch. __________________ Giant Boob High Def Trifectas http://www.TrifectaBucks.com 3D Super Sites that Sell http://www.ThrillBucks.com Giant Boobs Anyone? http://www.MakingitPay.com ICQ me at 213177906

10-07-2008, 02:49 PM	#19
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	just called again, got a "There's nothing to worry about" response and was pointed to the statement listed on their stats pages for merchants which was the same. I have taken action, that is all I will say on the matter. __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

10-07-2008, 02:56 PM	#20
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	To all: For those who haven't seen the notice inside of Epoch reports, it reads as follows: ====================== Epoch Service Notice - Reports Undergoing Maintenance Epoch is performing an update to its reporting servers due to an error in code that propagated to all of our servers. Please note that all services including the processing of orders will continue normally. However, Epoch reports may not reflect properly for the next 72 hours while all servers are being updated. Clients receiving post-back data for initial orders will continue to do so. Recurring orders may be slightly delayed but will return to normal once the update is complete. This is strictly a reporting issue and we will resolve it as quickly as possible. We apologize for any inconvenience. -- The Team at Epoch ====================== To clarify, there has been no interruption in processing whatsoever. There are no issues with settlements or payouts. This is purely a technical issue on our part. We are even taking advantage of the opportunity to make some improvements. If you have any specific questions, please contact your account representative or you may write to me. Our apologies for the inconvenience. __________________ -- Rand Payment Industry - Communications - Quality Assurance

10-07-2008, 09:08 PM	#23
KingpinMedia Confirmed User Join Date: Jan 2005 Location: Atlanta, Ga Posts: 834	any updates on this? 3 days no rebills? WTF! __________________ Jason Forrest is a scammer. Pay me my 15k bitch. http://www.jason-forrest.com/ K-Man, Media and Moses are also scammers

10-07-2008, 09:13 PM	#24
BOSS1 Confirmed User Join Date: Sep 2005 Location: Montreal / Sparta Posts: 4,331	when will this be fixed.... ? __________________ NEW SITE: Stockings Kingdom Lesbians in Latex, Lesbians in Stockings, Granny Sex, BDSM Porn, Latex and Sex, Custom Foot Fetish, Femdom Movies and Kinky Porn Pass. 300+ hosted flvs, 500+ hosted galleries, Page Peel ADs.. NATS export and payouts twice a month

10-08-2008, 03:32 AM	#25
BucksMania Confirmed User Industry Role: Join Date: Oct 2005 Posts: 3,758	is it ok now?

10-08-2008, 03:42 AM	#26
BucksMania Confirmed User Industry Role: Join Date: Oct 2005 Posts: 3,758	i started to get some rebills

10-08-2008, 10:51 AM	#27
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	I got 1 days worth so far, how about you guys? __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

10-08-2008, 12:02 PM	#28
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Server Update Complete The server updates related to Epoch's reporting engine have been completed. As of October 8, 2008 all financial and statistical reports have been populated with current data and are functioning normally. In some cases, recurring members who were due to rebill during the last 2-4 days may have had their rebill date moved to October 8, 2008. Trials, conversions, rebills, and cancellations are reporting accurately. Additional Note: If you have been using Epoch's previous reporting interface at https://epoch.com/reports, please note that effective October 10, 2008 this interface will be discontinued. All Epoch clients will use EpochStats for reports by logging into: https://epochstats.com/ Affiliate reports are located at: https://epochstats.com/webmasters/ If you have any comments or questions about your reports, please contact your account representative or write to [email protected]. . __________________ -- Rand Payment Industry - Communications - Quality Assurance

10-08-2008, 12:19 PM	#29
notoldschool Confirmed User Join Date: Aug 2007 Posts: 5,687	missing rebills are rolling in now. __________________ No doubt one may quote history to support any cause, as the devil quotes scripture. -- Learned Hand http://www.bjpenn.com

10-08-2008, 12:47 PM	#30
XPays Team Player Join Date: May 2004 Location: Inside the most accurately counting and reporting affiliate system in the world at XPays.com Posts: 13,002	thanks Rand for the updates __________________ InterNext Expo Domain Auction Live Now thru Feb 5 HuntingMoon GFY Domains Marketplace is LIVE XPays always pays! Top Site: * RealJasmine.com * + HotelHeiress® with The Paris Hilton Sex Video Insert the HotelHeiress® HD FEED into your members areas XPin.com Opening for Pin Partners Soonish Mainstream Offers For Emailers and DomainersNONADULT.COM Like Us!

10-08-2008, 02:16 PM	#31
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	did anyone get all their rebills that were missing? __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

10-08-2008, 03:20 PM	#32
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Clarification: All data will be fully populated by end of day today. The earlier post should have stated the population was under way. Sorry for the confusion. . __________________ -- Rand Payment Industry - Communications - Quality Assurance

10-09-2008, 05:46 AM	#33
BucksMania Confirmed User Industry Role: Join Date: Oct 2005 Posts: 3,758	yes, i got tons of rebills yesterday, actually broke my own record, too bad its because of a stats error