At what point would you leave this host? - GoFuckYourself.com

rowan · 05-22-2008, 12:55 AM

- New order requests IPs from 2 ranges, but they're sequential. This was quickly fixed.

- Second hard drive installed is some no-name Chinese brand rather than an industry standard like WD or Seagate. This was also quickly fixed.

- The ethernet switch is not configured for (or doesn't support) VLANs, so I get ARP requests for every IP on the network, and the risk of someone nabbing mine. I was moved onto a VLAN segment within a day or two of pointing this out.

- Bandwidth graph in the control panel was linked to the wrong server, so I was scratching my head trying to figure out who/what was flooding my server at 20Mbps for an hour each day, when I couldn't actually see that traffic hitting my server.

- FreeBSD 6.2 and 6.3 consistently panicked the server, a chassis swap (drives moved to new but identical hardware) seemed to help but the frequency of panics was only reduced, not eliminated. I cannot use this server for production because it's so unstable.

- I found out around this time that remote reboot does not work.

- I asked to move to a new server with completely different hardware, even offering to pay any difference. Sales said they'd match the same price even though the new server was a much better spec. Ok, good? The only problem is it took FOUR WEEKS of waiting to get the new server. In the meantime the existing server sits there doing nothing.

- When the new server is finally commissioned I discover the hard drives are not new; they've been powered on for a little over 7 months.

Would you still be with this host? For some reason, I am... I live in hope that these are just silly little problems and it's going to be plain sailing from here on...

mrwilson · 05-22-2008, 12:57 AM

I left at the chinese harddrive problems!

qxm · 05-22-2008, 01:04 AM

You are a man who has great understanding about the ways of the force........I mean patience........

spunkmaster · 05-22-2008, 01:06 AM

Get the hell out of there yesterday !

Due · 05-22-2008, 01:56 AM

If it was a new host, I would be gone already.
If it was an old host I had been with some time it would be based on past experience with them.
From time to time all hosting companies seems to have these kind of issues, especially during fast growth periods, if they treated me well in the past I would say fine but I'm not paying for the server untill it is fully functional

rowan · 05-22-2008, 02:07 AM

Quote:

Originally Posted by Due

From time to time all hosting companies seems to have these kind of issues, especially during fast growth periods, [...]

I'd say that's the issue.

I had a similar bunch of issues with another host a couple of years ago (although nothing as serious as faulty hardware or a 4 week wait) and they offered me $600, with the choice to get it as a refund (ie cash) or credit towards future months. I chose to stay with them and I'm happy I did because it's been top notch since then.

Now I have to make a similar decision again.

florin · 05-22-2008, 05:20 AM

it would be a good time to go, before you get bigger problems...ups, sorry, it seems you had them all, so you can stay now(-:

The Duck · 05-22-2008, 05:54 AM

I left at HD issue..

rowan · 05-22-2008, 06:10 AM

Quote:

Originally Posted by kandah

I left at HD issue..

The no name brand, or the used-as-new ones?

rowan · 05-22-2008, 12:04 PM

Bump for more opinions. The host says that supplying second hand drives is better because they have a history.

sandman! · 05-22-2008, 12:10 PM

no name hd would scare me i have seen alot of those fail over the years outside of that i dont really see any issues except for bad hardware somewhere or a bad config.

rowan · 05-22-2008, 11:27 PM

Bump again

GrouchyAdmin · 05-22-2008, 11:31 PM

I am pretty sure I know who this host is. For anything bulletproof, I moved. I keep shitty little things that don't matter there, and have asked them to keep 'hands off'; when I do the security and administration myself, I have a pretty good uptime and lower-end-decent (cogent) traffic there:

Code:

 01:42:10 up 222 days, 19:41,  1 user,  load average: 0.20, 0.13, 0.17
 02:30:38 up 232 days, 21:05,  1 user,  load average: 0.01, 0.00, 0.01
 02:31:12 up 232 days, 21:07,  1 user,  load average: 0.04, 0.05, 0.04

IntenseJerry · 05-22-2008, 11:32 PM

Time to move on...

Iron Fist · 05-23-2008, 12:24 AM

Sounds exciting! Okay just kidding...

rowan · 05-27-2008, 12:39 PM

One of those two used hard drives has developed an unrecoverable bad sector and I can see that both have reallocated more sectors in the past few days. They're probably on the way out.

I'm completely fed up with all of these problems. I have been a customer for 3 1/2 months and I still do not have a working server.

The host is www.pacificrack.com

Aquarius · 05-27-2008, 12:42 PM

Chinease harddrive! Screw them.

05-22-2008, 12:55 AM	#1
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	At what point would you leave this host? - New order requests IPs from 2 ranges, but they're sequential. This was quickly fixed. - Second hard drive installed is some no-name Chinese brand rather than an industry standard like WD or Seagate. This was also quickly fixed. - The ethernet switch is not configured for (or doesn't support) VLANs, so I get ARP requests for every IP on the network, and the risk of someone nabbing mine. I was moved onto a VLAN segment within a day or two of pointing this out. - Bandwidth graph in the control panel was linked to the wrong server, so I was scratching my head trying to figure out who/what was flooding my server at 20Mbps for an hour each day, when I couldn't actually see that traffic hitting my server. - FreeBSD 6.2 and 6.3 consistently panicked the server, a chassis swap (drives moved to new but identical hardware) seemed to help but the frequency of panics was only reduced, not eliminated. I cannot use this server for production because it's so unstable. - I found out around this time that remote reboot does not work. - I asked to move to a new server with completely different hardware, even offering to pay any difference. Sales said they'd match the same price even though the new server was a much better spec. Ok, good? The only problem is it took FOUR WEEKS of waiting to get the new server. In the meantime the existing server sits there doing nothing. - When the new server is finally commissioned I discover the hard drives are not new; they've been powered on for a little over 7 months. Would you still be with this host? For some reason, I am... I live in hope that these are just silly little problems and it's going to be plain sailing from here on...

05-22-2008, 01:04 AM	#3
qxm Confirmed User Join Date: Jul 2006 Location: NoHo Posts: 5,970	You are a man who has great understanding about the ways of the force........I mean patience........ __________________ ICQ: 266990876

05-22-2008, 01:06 AM	#4
spunkmaster Confirmed User Join Date: Jan 2004 Posts: 2,052	Get the hell out of there yesterday ! __________________

05-22-2008, 01:56 AM	#5
Due Confirmed User Industry Role: Join Date: Mar 2001 Location: Murrieta, CA Posts: 3,620	If it was a new host, I would be gone already. If it was an old host I had been with some time it would be based on past experience with them. From time to time all hosting companies seems to have these kind of issues, especially during fast growth periods, if they treated me well in the past I would say fine but I'm not paying for the server untill it is fully functional __________________ I buy plugs Skype: Due_Global /Due

05-22-2008, 05:20 AM	#7
florin Confirmed User Join Date: Sep 2007 Location: everywhere... Posts: 911	it would be a good time to go, before you get bigger problems...ups, sorry, it seems you had them all, so you can stay now(-: __________________

05-22-2008, 12:57 AM	#2
mrwilson mrwilson 2.0 Industry Role: Join Date: Jul 2007 Location: ICQ: 465406783 Posts: 5,122	I left at the chinese harddrive problems!

05-22-2008, 05:54 AM	#8
The Duck Adult Content Provider Industry Role: Join Date: May 2005 Location: Europe Posts: 18,243	I left at HD issue.. __________________ Skype Horusmaia ICQ 41555245 Email [email protected]

05-22-2008, 12:04 PM	#10
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Bump for more opinions. The host says that supplying second hand drives is better because they have a history.

05-22-2008, 12:10 PM	#11
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,432	no name hd would scare me i have seen alot of those fail over the years outside of that i dont really see any issues except for bad hardware somewhere or a bad config. __________________ Need WebHosting ? Email me for some great deals [email protected]

05-22-2008, 11:27 PM	#12
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Bump again

05-22-2008, 11:31 PM	#13
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	I am pretty sure I know who this host is. For anything bulletproof, I moved. I keep shitty little things that don't matter there, and have asked them to keep 'hands off'; when I do the security and administration myself, I have a pretty good uptime and lower-end-decent (cogent) traffic there: Code: 01:42:10 up 222 days, 19:41, 1 user, load average: 0.20, 0.13, 0.17 02:30:38 up 232 days, 21:05, 1 user, load average: 0.01, 0.00, 0.01 02:31:12 up 232 days, 21:07, 1 user, load average: 0.04, 0.05, 0.04 __________________ AIM: GrouchyGfy

05-22-2008, 11:32 PM	#14
IntenseJerry Confirmed User Join Date: Jun 2007 Location: Arizona Posts: 785	Time to move on... __________________ Jerry F Lewis www.IntenseCash.com 15% Webmaster Referrals! Broke Straight Boys converting 1/63 in June-08 IntenseCash $35 per signup 60% recurring, 15% referral. Hosted galleries Over 1000 hosted galleries, free content, members access & much more See me on www.AdultWhosWho.com

05-23-2008, 12:24 AM	#15
Iron Fist Too lazy to set a custom title Join Date: Dec 2006 Posts: 23,400	Sounds exciting! Okay just kidding... __________________ i like waffles

05-27-2008, 12:39 PM	#16
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	One of those two used hard drives has developed an unrecoverable bad sector and I can see that both have reallocated more sectors in the past few days. They're probably on the way out. I'm completely fed up with all of these problems. I have been a customer for 3 1/2 months and I still do not have a working server. The host is www.pacificrack.com

05-27-2008, 12:42 PM	#17
Aquarius Confirmed User Join Date: May 2004 Location: Mom's basement Posts: 4,754	Chinease harddrive! Screw them.