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rowan · 05-22-2008, 12:55 AM

- New order requests IPs from 2 ranges, but they're sequential. This was quickly fixed.

- Second hard drive installed is some no-name Chinese brand rather than an industry standard like WD or Seagate. This was also quickly fixed.

- The ethernet switch is not configured for (or doesn't support) VLANs, so I get ARP requests for every IP on the network, and the risk of someone nabbing mine. I was moved onto a VLAN segment within a day or two of pointing this out.

- Bandwidth graph in the control panel was linked to the wrong server, so I was scratching my head trying to figure out who/what was flooding my server at 20Mbps for an hour each day, when I couldn't actually see that traffic hitting my server.

- FreeBSD 6.2 and 6.3 consistently panicked the server, a chassis swap (drives moved to new but identical hardware) seemed to help but the frequency of panics was only reduced, not eliminated. I cannot use this server for production because it's so unstable.

- I found out around this time that remote reboot does not work.

- I asked to move to a new server with completely different hardware, even offering to pay any difference. Sales said they'd match the same price even though the new server was a much better spec. Ok, good? The only problem is it took FOUR WEEKS of waiting to get the new server. In the meantime the existing server sits there doing nothing.

- When the new server is finally commissioned I discover the hard drives are not new; they've been powered on for a little over 7 months.

Would you still be with this host? For some reason, I am... I live in hope that these are just silly little problems and it's going to be plain sailing from here on...

05-22-2008, 12:55 AM
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	At what point would you leave this host? - New order requests IPs from 2 ranges, but they're sequential. This was quickly fixed. - Second hard drive installed is some no-name Chinese brand rather than an industry standard like WD or Seagate. This was also quickly fixed. - The ethernet switch is not configured for (or doesn't support) VLANs, so I get ARP requests for every IP on the network, and the risk of someone nabbing mine. I was moved onto a VLAN segment within a day or two of pointing this out. - Bandwidth graph in the control panel was linked to the wrong server, so I was scratching my head trying to figure out who/what was flooding my server at 20Mbps for an hour each day, when I couldn't actually see that traffic hitting my server. - FreeBSD 6.2 and 6.3 consistently panicked the server, a chassis swap (drives moved to new but identical hardware) seemed to help but the frequency of panics was only reduced, not eliminated. I cannot use this server for production because it's so unstable. - I found out around this time that remote reboot does not work. - I asked to move to a new server with completely different hardware, even offering to pay any difference. Sales said they'd match the same price even though the new server was a much better spec. Ok, good? The only problem is it took FOUR WEEKS of waiting to get the new server. In the meantime the existing server sits there doing nothing. - When the new server is finally commissioned I discover the hard drives are not new; they've been powered on for a little over 7 months. Would you still be with this host? For some reason, I am... I live in hope that these are just silly little problems and it's going to be plain sailing from here on...