>> Hey JMBSoft - You SUCK! - GoFuckYourself.com

kmanrox · 04-17-2008, 02:33 AM

JMBSoft.com (in reference to their TXPx s'ware)

It is my personal opinion, that your support sucks ass.

A customer of yours send a support ticket asking for help fixing an error with your script. You have no answers and tell them to take it to the forum --- WEAK

I email you asking for instructions on integrating with a trade script and this is their response;

Quote:

Greetings,

Sorry, I don't have specific instructions for trade script integration.

Regards,
Jeremy

Hey Jeremy, FAH-Q!

I know it's pretty unbelievable that our client isn't The Hun, but is it really that unforeseeable (sp?) that a TGP operator would have a need to integrate with a trade script? Some cutting edge foresite you have there, slick.

Jens Van Assterdam · 04-17-2008, 02:37 AM

They are pretty smart with their eMail support overall..

Code:

> Hey there,
> 
> i tried to set up your tgp-x script but iam getting this error msg 
> when i try to scan galleries.
> 
> http://www.domain/tgpx/admin/index.php?r=txShGalleryS
> canner
> 
> "The gallery scanner cannot be started through the control panel 
> because the PHP
> shell_exec() function has been disabled by your server administrator. 
> Please see the documentation for possible alternatives."
> 
> 
> 
> I have enabled shell_exec but iam still getting this error msg. Heres my php info:
> http://www.domain.com/phpinfo.php
> 
> 
> 
> You can also reach me on ICQ: 480-812-430

Their fantastic reply..

Code:

Greetings,

Please use the tech support forum to get assistance with this issue.
http://www.jmbsoft.com/support/

Using the support forum has a few advantages:

1. You will be sure to get a timely response.  When you send a message through the contact form or to this e-mail address it gets mixed in with other general customer service messages and may take longer for a response.

2. Using the forums allows the knowledge gained to be shared with other users.  You may be able to find an answer to your question already posted in the forums, or a user familiar with the issue you are experiencing may be able to assist you before I get a chance.

3. If it is necessary for you to provide your software control panel or server login information, this can be done securely through the support form using the Private Message field.  The information in this field is not sent through e-mail (like the contact form
is) and the data is RSA encrypted for extra security.



Regards,
Jeremy

Jens Van Assterdam · 04-17-2008, 02:39 AM

No response in their TGP-X Support Forum either...

Jens Van Assterdam · 04-17-2008, 04:43 AM

bump it bump it up!

~Ray · 04-17-2008, 04:49 AM

sounds like a chargeback type situation

fris · 04-17-2008, 05:00 AM

jmbsoft is usally good with support.

Jens Van Assterdam · 04-17-2008, 05:06 AM

Quote:

Originally Posted by Fris

jmbsoft is usally good with support.

usually....

You have their ICQ contact maybe?

eMonk · 04-17-2008, 06:19 AM

you have to use their forum for support & you will usually get a response within 24 hours. i suggest reading the docs for both tgp & trade script. tells you everything you need to know.

Jens Van Assterdam · 04-17-2008, 06:43 AM

Quote:

Originally Posted by eMonk

you have to use their forum for support & you will usually get a response within 24 hours. i suggest reading the docs for both tgp & trade script. tells you everything you need to know.

Been there. Done that. Nothing.

eMonk · 04-17-2008, 07:15 AM

keep reading the docs. your answers are there.

selena · 04-17-2008, 08:05 AM

Quote:

Originally Posted by Machete Rodriguez

Been there. Done that. Nothing.

Not to get into this particular drama, but I was just at that forum for something totally unrelated, and if it is not your question that has been answered, there is someone who is having the same issue, and the question has been answered.

Kimo · 04-17-2008, 10:33 AM

jmbsoft support has always been great for me

headless ghost · 04-17-2008, 10:58 AM

installing a tgp script and a trade script and getting them to work together is simple basic webmaster work. failure to accomplish said task makes you a prime candidate for

04-17-2008, 02:39 AM	#3
Jens Van Assterdam The Dupre Pimp Join Date: Feb 2008 Location: Koh Samui Posts: 6,677	No response in their TGP-X Support Forum either... __________________ Read TOS for signature rules

04-17-2008, 04:43 AM	#4
Jens Van Assterdam The Dupre Pimp Join Date: Feb 2008 Location: Koh Samui Posts: 6,677	bump it bump it up! __________________ Read TOS for signature rules

04-17-2008, 04:49 AM	#5
~Ray visit hardlinks.org Industry Role: Join Date: Jun 2003 Location: Las Vegas , Nv >>> [email protected] or icq 94994627 anytime Posts: 18,362	sounds like a chargeback type situation __________________ Adult Backlinks for Adult Websites - Testimonials Available

04-17-2008, 05:00 AM	#6
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,372	jmbsoft is usally good with support. __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

04-17-2008, 10:33 AM	#12
Kimo ... Join Date: Jan 2006 Location: Maryland ICQ:87038677 Posts: 11,542	jmbsoft support has always been great for me __________________ ...

04-17-2008, 06:19 AM	#8
eMonk Confirmed User Industry Role: Join Date: Aug 2003 Location: Canada Posts: 2,310	you have to use their forum for support & you will usually get a response within 24 hours. i suggest reading the docs for both tgp & trade script. tells you everything you need to know.

04-17-2008, 07:15 AM	#10
eMonk Confirmed User Industry Role: Join Date: Aug 2003 Location: Canada Posts: 2,310	keep reading the docs. your answers are there.

04-17-2008, 10:58 AM	#13
headless ghost Confirmed User Join Date: May 2005 Posts: 893	installing a tgp script and a trade script and getting them to work together is simple basic webmaster work. failure to accomplish said task makes you a prime candidate for