They are pretty smart with their eMail support overall..
Code:
> Hey there,
>
> i tried to set up your tgp-x script but iam getting this error msg
> when i try to scan galleries.
>
> http://www.domain/tgpx/admin/index.php?r=txShGalleryS
> canner
>
> "The gallery scanner cannot be started through the control panel
> because the PHP
> shell_exec() function has been disabled by your server administrator.
> Please see the documentation for possible alternatives."
>
>
>
> I have enabled shell_exec but iam still getting this error msg. Heres my php info:
> http://www.domain.com/phpinfo.php
>
>
>
> You can also reach me on ICQ: 480-812-430
Their fantastic reply..
Code:
Greetings,
Please use the tech support forum to get assistance with this issue.
http://www.jmbsoft.com/support/
Using the support forum has a few advantages:
1. You will be sure to get a timely response. When you send a message through the contact form or to this e-mail address it gets mixed in with other general customer service messages and may take longer for a response.
2. Using the forums allows the knowledge gained to be shared with other users. You may be able to find an answer to your question already posted in the forums, or a user familiar with the issue you are experiencing may be able to assist you before I get a chance.
3. If it is necessary for you to provide your software control panel or server login information, this can be done securely through the support form using the Private Message field. The information in this field is not sent through e-mail (like the contact form
is) and the data is RSA encrypted for extra security.
Regards,
Jeremy