No more live support at Webair for virtual plans - GoFuckYourself.com

Kard63 · 03-12-2008, 10:40 AM

I might leave. ghey.

imabro · 03-12-2008, 11:26 AM

surprised

jaysmoke · 03-12-2008, 11:29 AM

thats Webair for ya

u-Bob · 03-12-2008, 11:35 AM

talk to sly from phatservers.

firecracker · 03-12-2008, 12:49 PM

Dear Valued Client,

In order to more effectively streamline our virtual hosting support
systems, and allow us to provide you with improved response times and
faster
resolution of issues, we will be changing the support structure for our

virtual clients.

Effective April 1, 2008 all Webair Virtual plans will include Ticketed
Support only

You can open a support ticket for ANY support related issues you may
have. All tickets are responded to in a timely manner and you can
easily
escalate any ticket if necessary.

TO OPEN A SUPPORT TICKET: The preferred method for opening a support
ticket is via the Webair control panel, by clicking the support center
link or support button at top of page. This will automatically generate

a support ticket number for you and enables Webair to track and monitor

the issue. If you do not have access to your control panel you can
also
send an email to [email protected] describing your support issue.

If you wish to continue access to Webair Support via phone and live
chat, as well as ticketed support, you can upgrade your plan to the
Webair Three plan or higher. Additionally, existing virtual clients
will
receive discounted rates on any dedicated hosting plan. Please
contact [email protected] for assistance or call TOLL FREE 1.866.WEBAIR1

As always, if you have any questions or comments please feel free to
contact us at your convenience.

Yea kinda lame...

stfuvt · 03-12-2008, 12:58 PM

yeah, same here

DjiXas · 03-12-2008, 01:01 PM

Haha, they don't give a shit about those customers I guess

Fap · 03-12-2008, 01:05 PM

Why not go dedicated

DutchTeenCash · 03-12-2008, 01:11 PM

unbelievable

After Shock Media · 03-12-2008, 01:20 PM

Quote:

Originally Posted by banthis

Why not go dedicated

I always see this question.

Why go dedicated everywhere?
Perhaps I have a crap load of blogs and want to spread them around a great deal since they are all about same subject.
Maybe I have a fairly small site that does not require much resources and a virtual is the most cost effective way to grow my business or just deal with that site?
What if I just want to park some domains and need one page landers?
What if I am new to the biz, and only need the sheer basics?

Could go on and on.

Lycanthrope · 03-12-2008, 01:49 PM

Quote:

Originally Posted by DjiXas

Haha, they don't give a shit about those customers I guess

I despise Webair for some things they have allowed and done in the past but you should really just shut your softlayer re-selling ass up.

I do not see a live support button on your 15 dollar template site so I guess we can only conclude that you do not care about "your" customers.

Wagerboy · 03-12-2008, 01:54 PM

Quote:

Originally Posted by Lycanthrope

I despise Webair for some things they have allowed and done in the past but you should really just shut your softlayer re-selling ass up.

I do not see a live support button on your 15 dollar template site so I guess we can only conclude that you do not care about "your" customers.

lol

SpeakEasy · 03-12-2008, 02:01 PM

LOLOL, who didn't see this coming...

LiveDose · 03-12-2008, 04:14 PM

There are many other places offering virtual accounts.

CunningStunt · 03-12-2008, 04:19 PM

Anyone else noticing they have got real slow lately? Some of my sites timeout recently. Might have to move the lot.

cykoe6 · 03-12-2008, 04:31 PM

Yea I am not too happy about this. Live support is the main reason I was with Webair. I have dedicated accounts but I need plenty of virtual accounts as well to spread some stuff around.

TyroneGoldberg · 03-12-2008, 06:30 PM

Look at it from their side. You have joe with a 10 bucks a month account who wish to talk to a tech every other day for some dumb ass reason. As long as their support tickets gets answered within an hour you should be good, but LIVE SUPPORT on a 10 dollar acount, be real

FilthyRob · 03-13-2008, 01:11 PM

ouch, time to get dedicated boxes people

baddog · 03-13-2008, 01:17 PM

Quote:

Originally Posted by FilthyRob

ouch, time to get dedicated boxes people

That is a rather drastic measure don't you think? Upgrade to a more expensive plan in order to get the support you expected when you first signed up?

sevent1 · 03-13-2008, 01:34 PM

Quote:

Originally Posted by TyroneGoldberg

Look at it from their side. You have joe with a 10 bucks a month account who wish to talk to a tech every other day for some dumb ass reason. As long as their support tickets gets answered within an hour you should be good, but LIVE SUPPORT on a 10 dollar acount, be real

Why do you think from their point of view?Now when I have a problem I have to wait 1 day or more when usually a small issue would be resolved in 5 minutes.And by the way the 10$ account don't have live support for a long time...Well I guess they are plenty hosts to choose from.

jonpotz · 03-13-2008, 02:23 PM

Honestly, I just recently signed up for webair with a virtual plan.

I got this email today and it was disappointing.

I did actually run into a few problems, but I just emailed my rep and he took care of the problems for me real quick. I've called my rep as well with a virtual plan and spoke to him with no problem.

My only grievance so far is they have processing form problems. When you try to register another domain under your control panel, it seems to either not process the card or sends you to redirect hell. I msged my rep and he took care of it manually for me.

ronbotx · 03-13-2008, 03:23 PM

Based on feedback from quite a few users on GFY, it's clear WEBAIR virtual sucks.

You can get an inexpensive , reliable, virtual account WITH LIVE PHONE SUPPORT.....

Try H O S T G a t o r

24 X 7 Phone Support 1-866-964-2867 (Check it out)
Live Chat
Email
Ticket System
Forum & BBS

Babaganoosh · 03-13-2008, 05:06 PM

Quote:

Originally Posted by Lycanthrope

I despise Webair for some things they have allowed and done in the past but you should really just shut your softlayer re-selling ass up.

I do not see a live support button on your 15 dollar template site so I guess we can only conclude that you do not care about "your" customers.

Oh snap.

dav3 · 03-13-2008, 05:17 PM

1and1 virtual for like $5/month!

bashbug · 03-13-2008, 05:35 PM

Thought they said they were improving their virtual? I guess not

Barefootsies · 03-13-2008, 08:01 PM

Quote:

Originally Posted by ronbotx

Based on feedback from quite a few users on GFY, it's clear WEBAIR virtual sucks.

You can get an inexpensive , reliable, virtual account WITH LIVE PHONE SUPPORT.....

Try H O S T G a t o r

24 X 7 Phone Support 1-866-964-2867 (Check it out)
Live Chat
Email
Ticket System
Forum & BBS

YOu MUST be fucking kidding recommending HOST GATOR.

Iron Fist · 03-13-2008, 08:04 PM

http://www.colo-cation.com

Yes I call up the owner personally and yes he does answer the phone if there's something major. Tickets are very quick, but the phone support is there.

Jet - BANNED FOR LIFE · 03-13-2008, 08:07 PM

once again, webair throws its clients under the bus

18teens · 03-13-2008, 10:39 PM

The killing part is Webair doesn't answer support tickets. If you have downtime and put in a support ticket you might get a response a day or 2 later if you're lucky.

Believe me, I know. I had downtime every single fucking day for over 2 weeks. The ticket was escalated and updated by me each time I had downtime. The cocksuckers at Webair did not respond to my ticket to provide any type of support.

The only hope I had was their live support, which I used daily to get my sites back up. Now, that's gone for virtual customers so they're fucked in the ass if they host at Webair.

Luckily I moved my sites before the downtime totally destroyed them.

imabro · 03-13-2008, 10:50 PM

no turbo angel
no webair
no defense

03-12-2008, 10:40 AM	#1
Kard63 Confirmed User Join Date: Nov 2003 Location: 237 619 975 Posts: 8,944	No more live support at Webair for virtual plans I might leave. ghey. __________________

03-12-2008, 12:49 PM	#5
firecracker Confirmed User Join Date: Nov 2007 Location: Sacramento ca Posts: 653	Dear Valued Client, In order to more effectively streamline our virtual hosting support systems, and allow us to provide you with improved response times and faster resolution of issues, we will be changing the support structure for our virtual clients. Effective April 1, 2008 all Webair Virtual plans will include Ticketed Support only You can open a support ticket for ANY support related issues you may have. All tickets are responded to in a timely manner and you can easily escalate any ticket if necessary. TO OPEN A SUPPORT TICKET: The preferred method for opening a support ticket is via the Webair control panel, by clicking the support center link or support button at top of page. This will automatically generate a support ticket number for you and enables Webair to track and monitor the issue. If you do not have access to your control panel you can also send an email to [email protected] describing your support issue. If you wish to continue access to Webair Support via phone and live chat, as well as ticketed support, you can upgrade your plan to the Webair Three plan or higher. Additionally, existing virtual clients will receive discounted rates on any dedicated hosting plan. Please contact [email protected] for assistance or call TOLL FREE 1.866.WEBAIR1 As always, if you have any questions or comments please feel free to contact us at your convenience. Yea kinda lame... __________________ When choosing between two evils, I always like to try the one I’ve never tried before.

03-12-2008, 12:58 PM	#6
stfuvt Confirmed User Industry Role: Join Date: Aug 2001 Location: my website Posts: 856	yeah, same here __________________ my ICQ 129-839-858 I am selling these sites cheap!!! CELEBRITY SITES THAT CONVERT AND RETAIN!!!

03-12-2008, 01:11 PM	#9
DutchTeenCash I like Dutch Girls Join Date: Feb 2003 Location: dutchteencash.com Posts: 21,684	unbelievable __________________ ICQ 16 91 547 - SKYPE dutchteencash bob AT dutchteencash DOT com ... did you see our newest Sweet Natural Girl Priscilla (18)?

03-12-2008, 04:14 PM	#14
LiveDose Show Yer Tits! Industry Role: Join Date: Feb 2002 Location: Somewhere Out there... Posts: 25,792	There are many other places offering virtual accounts. __________________ Scammer Alert: acer19 acer [email protected] [email protected] Money stolen using PayPal

03-12-2008, 11:26 AM	#2
imabro Confirmed User Join Date: Aug 2007 Posts: 871	surprised

03-12-2008, 11:29 AM	#3
jaysmoke Confirmed User Join Date: Jun 2007 Location: TORONTO Posts: 1,192	thats Webair for ya

03-12-2008, 11:35 AM	#4
u-Bob there's no $$$ in porn Industry Role: Join Date: Jul 2005 Location: icq: 195./568.-230 (btw: not getting offline msgs) Posts: 33,063	talk to sly from phatservers.

03-12-2008, 01:01 PM	#7
DjiXas So Fucking Banned Join Date: Sep 2007 Posts: 1,108	Haha, they don't give a shit about those customers I guess

03-12-2008, 01:05 PM	#8
Fap Just Du It Industry Role: Join Date: Feb 2004 Posts: 12,094	Why not go dedicated

03-12-2008, 02:01 PM	#13
SpeakEasy Confirmed User Join Date: Sep 2002 Location: The Internet Posts: 2,681	LOLOL, who didn't see this coming...

03-12-2008, 04:19 PM	#15
CunningStunt Confirmed User Industry Role: Join Date: Aug 2006 Posts: 5,594	Anyone else noticing they have got real slow lately? Some of my sites timeout recently. Might have to move the lot.

03-12-2008, 04:31 PM	#16
cykoe6 Confirmed User Industry Role: Join Date: Apr 2005 Location: Vegas Posts: 4,499	Yea I am not too happy about this. Live support is the main reason I was with Webair. I have dedicated accounts but I need plenty of virtual accounts as well to spread some stuff around. __________________ бабки, шлюхи, сила

03-12-2008, 06:30 PM	#17
TyroneGoldberg Confirmed User Join Date: Sep 2007 Posts: 1,081	Look at it from their side. You have joe with a 10 bucks a month account who wish to talk to a tech every other day for some dumb ass reason. As long as their support tickets gets answered within an hour you should be good, but LIVE SUPPORT on a 10 dollar acount, be real

03-13-2008, 01:11 PM	#18
FilthyRob Confirmed User Join Date: Feb 2004 Location: Anaheim - CA Posts: 6,741	ouch, time to get dedicated boxes people __________________ AKA - Clubsexy Last edited by FilthyRob; 03-13-2008 at 01:14 PM..

03-13-2008, 02:23 PM	#21
jonpotz Confirmed User Join Date: Aug 2004 Posts: 960	Honestly, I just recently signed up for webair with a virtual plan. I got this email today and it was disappointing. I did actually run into a few problems, but I just emailed my rep and he took care of the problems for me real quick. I've called my rep as well with a virtual plan and spoke to him with no problem. My only grievance so far is they have processing form problems. When you try to register another domain under your control panel, it seems to either not process the card or sends you to redirect hell. I msged my rep and he took care of it manually for me.

03-13-2008, 03:23 PM	#22
ronbotx Registered User Join Date: Jan 2002 Posts: 1,634	Based on feedback from quite a few users on GFY, it's clear WEBAIR virtual sucks. You can get an inexpensive , reliable, virtual account WITH LIVE PHONE SUPPORT..... Try H O S T G a t o r 24 X 7 Phone Support 1-866-964-2867 (Check it out) Live Chat Email Ticket System Forum & BBS

03-13-2008, 05:17 PM	#24
dav3 Confirmed User Industry Role: Join Date: May 2007 Posts: 7,348	1and1 virtual for like $5/month! __________________ Webmasters :: Juicy Ads :: ACWM :: Crak Revenue :: Money Tree

03-13-2008, 05:35 PM	#25
bashbug Confirmed User Join Date: Oct 2005 Location: Boston Posts: 929	Thought they said they were improving their virtual? I guess not

03-13-2008, 08:04 PM	#27
Iron Fist Too lazy to set a custom title Join Date: Dec 2006 Posts: 23,400	http://www.colo-cation.com Yes I call up the owner personally and yes he does answer the phone if there's something major. Tickets are very quick, but the phone support is there. __________________ i like waffles

03-13-2008, 08:07 PM	#28
Jet - BANNED FOR LIFE So Fucking Banned Join Date: Sep 2002 Posts: 7,515	once again, webair throws its clients under the bus

03-13-2008, 10:39 PM	#29
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	The killing part is Webair doesn't answer support tickets. If you have downtime and put in a support ticket you might get a response a day or 2 later if you're lucky. Believe me, I know. I had downtime every single fucking day for over 2 weeks. The ticket was escalated and updated by me each time I had downtime. The cocksuckers at Webair did not respond to my ticket to provide any type of support. The only hope I had was their live support, which I used daily to get my sites back up. Now, that's gone for virtual customers so they're fucked in the ass if they host at Webair. Luckily I moved my sites before the downtime totally destroyed them.

03-13-2008, 10:50 PM	#30
imabro Confirmed User Join Date: Aug 2007 Posts: 871	no turbo angel no webair no defense