Dear Valued Client,
In order to more effectively streamline our virtual hosting support
systems, and allow us to provide you with improved response times and
faster
resolution of issues, we will be changing the support structure for our
virtual clients.
Effective April 1, 2008 all Webair Virtual plans will include Ticketed
Support only
You can open a support ticket for ANY support related issues you may
have. All tickets are responded to in a timely manner and you can
easily
escalate any ticket if necessary.
TO OPEN A SUPPORT TICKET: The preferred method for opening a support
ticket is via the Webair control panel, by clicking the support center
link or support button at top of page. This will automatically generate
a support ticket number for you and enables Webair to track and monitor
the issue. If you do not have access to your control panel you can
also
send an email to
[email protected] describing your support issue.
If you wish to continue access to Webair Support via phone and live
chat, as well as ticketed support, you can upgrade your plan to the
Webair Three plan or higher. Additionally, existing virtual clients
will
receive discounted rates on any dedicated hosting plan. Please
contact
[email protected] for assistance or call TOLL FREE 1.866.WEBAIR1
As always, if you have any questions or comments please feel free to
contact us at your convenience.
Yea kinda lame...