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Old 10-05-2002, 02:14 PM   #1
NoCarrier
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Join Date: Mar 2002
Location: Montreal
Posts: 16,356
Cologroup, you are so funny

I asked to close my account and send a ticket on 9/29/02

Please note that I asked to close my account to make sure not to bill my credit card the next month.


Here it is:


---------------------------------------------------------------------------------Status closed
Ticket T1033347689
Created 09/29/2002
Tickets 2

Subject Please close my account
Problem My server is: bsd60.cologroup.com
Please close my account immediately, also, make sure I will not be re-billed for next month with my credit card.

Thank you.

Can you confirm and send me an e-mail once the account has been closed?


Support Team
Customer

Date 10/01/2002 after 3 days
Attended admin
Date
Status no customer response

Solution Not closed yet but closing
----------------------------------------------------------------------------------

Well, I can still access my e-mail and FTP, acount is still not close and guess what I received yesterday by e-mail :

"Your invoice appears below. Please call your credit card bank. Your transaction said it could not be authorized with out a phone approval. You can also use PayPal if you like.

Thank you for your business - we appreciate it very much.

Sincerely,

ColoGroup Corporation
858-456-7378"

LOL! I was expecting this kind of problem, so I called my bank, told them I lost my credit card (I wanted a new card for the internet anyway). They canceled the old one and issued a new number.


I win!
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Last edited by NoCarrier; 10-05-2002 at 02:17 PM..
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Old 10-05-2002, 02:18 PM   #2
theking
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Join Date: Sep 2002
Location: The good old USA!!!
Posts: 21,053
Smart move on your part. Someone posted recently (I forget who) that he had been billed for several months after having asked them to shut down his service.
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