Host guarantee of 99.9% uptime : is this acceptable ??? - GoFuckYourself.com

directfiesta · 02-04-2008, 10:56 AM

This is from a client ( scripts installs, management ) that host with another host then me .. . :

Is this acceptable ( feb uptime: 95.15 % ) :

Latest downtimes
[2008-02-04] 09:08 - 09:26 more info..
[2008-02-04] 08:16 - 08:36 more info..
[2008-02-04] 07:34 - 07:44 more info..
[2008-02-04] 06:42 - 07:02 more info..
[2008-02-04] 05:08 - 06:10 more info..
[2008-02-04] 04:24 - 04:36 more info..
[2008-02-04] 03:50 - 03:52 more info..
[2008-02-04] 02:58 - 03:18 more info..
[2008-02-04] 02:10 - 02:26 more info..
[2008-02-04] 00:22 - 00:34 more info..
[2008-02-03] 23:46 - 23:50 more info..
[2008-02-02] 09:48 - 09:54 more info..
[2008-02-01] 19:06 - 19:24 more info..
[2008-02-01] 11:38 - 12:10 more info..

This is from Uppanel monitoring ... January was not much better ....

discuss ....

stev0 · 02-04-2008, 11:08 AM

Definitely not, no downtime is acceptable IMO...

xentech · 02-04-2008, 11:09 AM

10 downtimes on one day? WTF haha

JuiceMonkey · 02-04-2008, 11:12 AM

It could just be a problematic box as well.. is that network stats or just your guys personal server stats?

directfiesta · 02-04-2008, 11:13 AM

Feb is on a bad start ...

This is January :

[2008-01-21] 13:48 - 16:08 more info..
[2008-01-21] 01:45 - 02:10 more info..
[2008-01-20] 16:06 - 16:40 more info..
[2008-01-17] 23:58 - [2008-01-18] 00:00 more info..
[2008-01-17] 22:52 - 22:54 more info..
[2008-01-16] 19:06 - 19:08 more info..
[2008-01-11] 11:48 - 11:53 more info..
[2008-01-11] 11:12 - 11:16 more info..
[2008-01-10] 23:18 - 23:28 more info.

directfiesta · 02-04-2008, 11:16 AM

Quote:

Originally Posted by JuiceMonkey

It could just be a problematic box as well.. is that network stats or just your guys personal server stats?

was indicated above : uppanel.com ... monitoring the site up/downtime ....

tranza · 02-04-2008, 11:33 AM

That's NOT acceptable AT ALL!!

JuiceMonkey · 02-04-2008, 11:49 AM

Quote:

Originally Posted by directfiesta

was indicated above : uppanel.com ... monitoring the site up/downtime ....

is it a virtual account or dedicated server? I'm assuming virtual?

JuiceMonkey · 02-04-2008, 11:56 AM

double post..

Violetta · 02-04-2008, 12:38 PM

what host?

severe · 02-04-2008, 12:43 PM

99.9% uptime technically = ~10 hours of downtime / year

99.5 > 1 day

not that most places that say 99.9% are down that often on such a consistent basis...

mn · 02-04-2008, 12:52 PM

if it's not some server issues ask for a refund and move to a new place NOW.

D · 02-04-2008, 12:55 PM

It would seem they fell short of their guarantee.

severe · 02-04-2008, 01:06 PM

Quote:

Originally Posted by D

It would seem they fell short of their guarantee.

not really. doesnt seem like they got anywhere close. most seem 5 mins at a time. 99.9% uptime is an actual figure. all hosting providers who say 99.9% retain a margin for 9-10hrs of downtime / year and no one is gonna give you 100% uptime guarantee.

personally i would just call em and tell and ask whats up. if ur not happy with what they say or with what your getting then move.

directfiesta · 02-06-2008, 05:34 PM

Down again now :

[2008-02-06] 20:06 - more info..

26 minutes and counting...

I hope the owner of the site will move it to someone else ....

J B · 02-06-2008, 05:39 PM

I would move hosts if I had a fraction of that down time

rowan · 02-06-2008, 05:39 PM

An uptime "guarantee" is fairly worthless because most hosts will only credit you the maximum of one month's fee. (And maximum would only be if they were down for hours and hours...)

30 mins of downtime could cost you significantly more than the 20 bucks you get off your next bill.

LiveDose · 02-06-2008, 06:05 PM

No, especially not on multiple days...

StarkReality · 02-06-2008, 06:11 PM

If january wasn't better, I'd tend to say: RUN, RUN, RUN, as fast as you can. If a problem persists more than a MONTH and the host is unable to fix it it can only mean two things:

1. They suck and are in the wrong business
2. They give a fuck and only care for their wallet, not for their customers

Acceptable ? Maybe back in 1997...

Evil E · 02-06-2008, 07:17 PM

Not at all. I've been running on 100% uptime at my web hosting company since I use them(besides a problem with the last server that would reboot randomly, but I got another server and it has been fixed since) which is 8 months.

Tempest · 02-06-2008, 08:04 PM

Well maybe the site wasn't accessable.... but was the server up during that time... loophole in the 99.9% "uptime" guarantee as it often refers to the server being up and running as opposed to the site being accessable...

I'd double check with a different service.. For all you know it's uppanel.com that's having a problem.

If it's the host, then it's not acceptable.

minddust · 02-06-2008, 08:38 PM

they are top notch

CIVMatt · 02-06-2008, 08:41 PM

99.9 is a marketing scam, I have yet to see any host do that with accessable UPTIME, just cuz ther servers powered up doesn't count

directfiesta · 02-06-2008, 08:56 PM

Quote:

Originally Posted by Tempest

I'd double check with a different service.. For all you know it's uppanel.com that's having a problem.

If it's the host, then it's not acceptable.

Nope.. Uppanel monitors many of MY servers and client sites... such as this one:

[2008-01-15] 00:20 - 00:36 more info..
[2007-10-02] 00:03 - 00:04 more info..

Anyway, the guy is moving on one of my virtual boxes .

02-04-2008, 10:56 AM	#1
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Montreal, Quebec Posts: 29,692	Host guarantee of 99.9% uptime : is this acceptable ??? This is from a client ( scripts installs, management ) that host with another host then me .. . : Is this acceptable ( feb uptime: 95.15 % ) : Latest downtimes [2008-02-04] 09:08 - 09:26 more info.. [2008-02-04] 08:16 - 08:36 more info.. [2008-02-04] 07:34 - 07:44 more info.. [2008-02-04] 06:42 - 07:02 more info.. [2008-02-04] 05:08 - 06:10 more info.. [2008-02-04] 04:24 - 04:36 more info.. [2008-02-04] 03:50 - 03:52 more info.. [2008-02-04] 02:58 - 03:18 more info.. [2008-02-04] 02:10 - 02:26 more info.. [2008-02-04] 00:22 - 00:34 more info.. [2008-02-03] 23:46 - 23:50 more info.. [2008-02-02] 09:48 - 09:54 more info.. [2008-02-01] 19:06 - 19:24 more info.. [2008-02-01] 11:38 - 12:10 more info.. This is from Uppanel monitoring ... January was not much better .... discuss .... __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time ....

02-04-2008, 11:12 AM	#4
JuiceMonkey Confirmed User Join Date: Oct 2004 Location: Brisbane/Vancouver/SanFran Posts: 3,581	It could just be a problematic box as well.. is that network stats or just your guys personal server stats? __________________ ICQ: 72251955 GTalk: JuiceMonkey

02-04-2008, 11:13 AM	#5
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Montreal, Quebec Posts: 29,692	Feb is on a bad start ... This is January : [2008-01-21] 13:48 - 16:08 more info.. [2008-01-21] 01:45 - 02:10 more info.. [2008-01-20] 16:06 - 16:40 more info.. [2008-01-17] 23:58 - [2008-01-18] 00:00 more info.. [2008-01-17] 22:52 - 22:54 more info.. [2008-01-16] 19:06 - 19:08 more info.. [2008-01-11] 11:48 - 11:53 more info.. [2008-01-11] 11:12 - 11:16 more info.. [2008-01-10] 23:18 - 23:28 more info. __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time ....

02-04-2008, 11:33 AM	#7
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	That's NOT acceptable AT ALL!! __________________ I'm just a newbie.

02-04-2008, 11:56 AM	#9
JuiceMonkey Confirmed User Join Date: Oct 2004 Location: Brisbane/Vancouver/SanFran Posts: 3,581	double post.. __________________ ICQ: 72251955 GTalk: JuiceMonkey

02-04-2008, 11:08 AM	#2
stev0 Confirmed User Join Date: Aug 2003 Location: Calgary, Alberta Posts: 6,801	Definitely not, no downtime is acceptable IMO...

02-04-2008, 11:09 AM	#3
xentech Confirmed User Join Date: Jan 2006 Location: England Posts: 1,405	10 downtimes on one day? WTF haha

02-04-2008, 12:38 PM	#10
Violetta Affiliate Join Date: Jul 2004 Posts: 28,735	what host? __________________ M&A Queen

02-04-2008, 12:43 PM	#11
severe Confirmed User Industry Role: Join Date: Dec 2007 Posts: 331	99.9% uptime technically = ~10 hours of downtime / year 99.5 > 1 day not that most places that say 99.9% are down that often on such a consistent basis...

02-04-2008, 12:52 PM	#12
mn Confirmed User Join Date: Oct 2001 Posts: 1,505	if it's not some server issues ask for a refund and move to a new place NOW.

02-04-2008, 12:55 PM	#13
D Confirmed User Join Date: Jan 2006 Location: The Valley Posts: 7,412	It would seem they fell short of their guarantee. __________________ -D. ICQ: 202-96-31

02-06-2008, 05:34 PM	#15
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Montreal, Quebec Posts: 29,692	Down again now : [2008-02-06] 20:06 - more info.. 26 minutes and counting... I hope the owner of the site will move it to someone else .... __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time ....

02-06-2008, 05:39 PM	#16
J B Confirmed User Join Date: May 2002 Location: StatsRemote.com Posts: 1,804	I would move hosts if I had a fraction of that down time __________________ A HUGE TIME SAVER FOR LESS THAN $1 PER DAY! Contact: support A\|T statsremote D\|O\|T com

02-06-2008, 05:39 PM	#17
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	An uptime "guarantee" is fairly worthless because most hosts will only credit you the maximum of one month's fee. (And maximum would only be if they were down for hours and hours...) 30 mins of downtime could cost you significantly more than the 20 bucks you get off your next bill.

02-06-2008, 06:05 PM	#18
LiveDose Show Yer Tits! Industry Role: Join Date: Feb 2002 Location: Somewhere Out there... Posts: 25,792	No, especially not on multiple days... __________________ Scammer Alert: acer19 acer [email protected] [email protected] Money stolen using PayPal

02-06-2008, 06:11 PM	#19
StarkReality Confirmed User Join Date: May 2004 Location: 4 8 15 16 23 42 Posts: 4,444	If january wasn't better, I'd tend to say: RUN, RUN, RUN, as fast as you can. If a problem persists more than a MONTH and the host is unable to fix it it can only mean two things: 1. They suck and are in the wrong business 2. They give a fuck and only care for their wallet, not for their customers Acceptable ? Maybe back in 1997...

02-06-2008, 07:17 PM	#20
Evil E Confirmed User Join Date: Apr 2005 Location: Lazyness is a lifestyle Posts: 3,201	Not at all. I've been running on 100% uptime at my web hosting company since I use them(besides a problem with the last server that would reboot randomly, but I got another server and it has been fixed since) which is 8 months.

02-06-2008, 08:04 PM	#21
Tempest Too lazy to set a custom title Industry Role: Join Date: May 2004 Location: West Coast, Canada. Posts: 10,217	Well maybe the site wasn't accessable.... but was the server up during that time... loophole in the 99.9% "uptime" guarantee as it often refers to the server being up and running as opposed to the site being accessable... I'd double check with a different service.. For all you know it's uppanel.com that's having a problem. If it's the host, then it's not acceptable.

02-06-2008, 08:38 PM	#22
minddust Confirmed User Join Date: Feb 2005 Posts: 2,438	they are top notch

02-06-2008, 08:41 PM	#23
CIVMatt Amateur Pimpin Industry Role: Join Date: Aug 2004 Location: Orlando, FL Posts: 13,075	99.9 is a marketing scam, I have yet to see any host do that with accessable UPTIME, just cuz ther servers powered up doesn't count __________________ Make easy money with Webcams