Host guarantee of 99.9% uptime : is this acceptable ???
 

This is from a client ( scripts installs, management ) that host with another host then me .. . :

Is this acceptable ( feb uptime: 95.15 % ) :

Latest downtimes
[2008-02-04] 09:08 - 09:26 more info..
[2008-02-04] 08:16 - 08:36 more info..
[2008-02-04] 07:34 - 07:44 more info..
[2008-02-04] 06:42 - 07:02 more info..
[2008-02-04] 05:08 - 06:10 more info..
[2008-02-04] 04:24 - 04:36 more info..
[2008-02-04] 03:50 - 03:52 more info..
[2008-02-04] 02:58 - 03:18 more info..
[2008-02-04] 02:10 - 02:26 more info..
[2008-02-04] 00:22 - 00:34 more info..
[2008-02-03] 23:46 - 23:50 more info..
[2008-02-02] 09:48 - 09:54 more info..
[2008-02-01] 19:06 - 19:24 more info..
[2008-02-01] 11:38 - 12:10 more info..

This is from Uppanel monitoring ... January was not much better ....

discuss ....

Definitely not, no downtime is acceptable IMO...

10 downtimes on one day? WTF haha

It could just be a problematic box as well.. is that network stats or just your guys personal server stats?

Feb is on a bad start ...

This is January :

[2008-01-21] 13:48 - 16:08 more info..
[2008-01-21] 01:45 - 02:10 more info..
[2008-01-20] 16:06 - 16:40 more info..
[2008-01-17] 23:58 - [2008-01-18] 00:00 more info..
[2008-01-17] 22:52 - 22:54 more info..
[2008-01-16] 19:06 - 19:08 more info..
[2008-01-11] 11:48 - 11:53 more info..
[2008-01-11] 11:12 - 11:16 more info..
[2008-01-10] 23:18 - 23:28 more info.

:Oh crap

was indicated above : uppanel.com ... monitoring the site up/downtime ....

That's NOT acceptable AT ALL!!

is it a virtual account or dedicated server? I'm assuming virtual?

double post..

what host?

99.9% uptime technically = ~10 hours of downtime / year

99.5 > 1 day

not that most places that say 99.9% are down that often on such a consistent basis...

if it's not some server issues ask for a refund and move to a new place NOW.

It would seem they fell short of their guarantee.

not really. doesnt seem like they got anywhere close. most seem 5 mins at a time. 99.9% uptime is an actual figure. all hosting providers who say 99.9% retain a margin for 9-10hrs of downtime / year and no one is gonna give you 100% uptime guarantee.

personally i would just call em and tell and ask whats up. if ur not happy with what they say or with what your getting then move.

Down again now :

[2008-02-06] 20:06 - more info..


26 minutes and counting...

I hope the owner of the site will move it to someone else ....

I would move hosts if I had a fraction of that down time :2 cents:

An uptime "guarantee" is fairly worthless because most hosts will only credit you the maximum of one month's fee. (And maximum would only be if they were down for hours and hours...)

30 mins of downtime could cost you significantly more than the 20 bucks you get off your next bill. :2 cents:

No, especially not on multiple days...

If january wasn't better, I'd tend to say: RUN, RUN, RUN, as fast as you can. If a problem persists more than a MONTH and the host is unable to fix it it can only mean two things:

1. They suck and are in the wrong business
2. They give a fuck and only care for their wallet, not for their customers

Acceptable ? Maybe back in 1997...

Not at all. I've been running on 100% uptime at my web hosting company since I use them(besides a problem with the last server that would reboot randomly, but I got another server and it has been fixed since) which is 8 months.

Well maybe the site wasn't accessable.... but was the server up during that time... loophole in the 99.9% "uptime" guarantee as it often refers to the server being up and running as opposed to the site being accessable...

I'd double check with a different service.. For all you know it's uppanel.com that's having a problem.

If it's the host, then it's not acceptable.

they are top notch

99.9 is a marketing scam, I have yet to see any host do that with accessable UPTIME, just cuz ther servers powered up doesn't count

Nope.. Uppanel monitors many of MY servers and client sites... such as this one:

[2008-01-15] 00:20 - 00:36 more info..
[2007-10-02] 00:03 - 00:04 more info..


Anyway, the guy is moving on one of my virtual boxes .