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Old 12-29-2007, 10:17 AM   #1
Brujah
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Epassporte Question

I've already written and asked them, and they just don't respond so unfortunately I'll ask here and maybe someone has an answer.

I made a purchase with the virtual visa awhile ago. The purchase put the money on hold in my account, but was rejected for whatever reason. It was about $500, so the hold has yet to be released even though the transaction failed.

Any idea how long the money can be held in my account before the funds are released back to me?
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Old 12-29-2007, 10:23 AM   #2
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Expect an answer 2 weeks after you sent the email.....(not kidding)
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Old 12-29-2007, 10:57 AM   #3
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I waited a month to have funds released back for a transaction that never cleared
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Old 12-29-2007, 11:02 AM   #4
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Expect an answer 2 weeks after you sent the email.....(not kidding)
It's been longer than 2 weeks for this support ticket, and I have another one that's over a month. I think they're just not answering any of them anymore.
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Old 12-29-2007, 11:02 AM   #5
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I waited a month to have funds released back for a transaction that never cleared
Thanks
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Old 12-29-2007, 11:06 AM   #6
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yep 30 days
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Old 12-29-2007, 11:10 AM   #7
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Maybe hit up Michael O. and ask him... I'm sure that's quicker than waiting on cs reply....
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Old 12-29-2007, 11:12 AM   #8
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Epass is a one man show.
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Old 12-29-2007, 11:13 AM   #9
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Epass is a one man show.
maybe not a one man show, but a show with one star
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Old 12-29-2007, 11:24 AM   #10
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Thirty days
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Old 12-29-2007, 11:46 AM   #11
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30 days or have them fax to epassporte for quicker release
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Old 12-29-2007, 12:24 PM   #12
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30 days and don't use the virtual visa, use your CC rather, it'll save you trouble
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Old 12-29-2007, 12:49 PM   #13
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Use your epass to get ATM cash and avoid this stuff.

If you go on a road trip and stop for gas 4 times your account will have $300 or more on hold because of pre-authorizations at the pump.
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Old 12-29-2007, 12:55 PM   #14
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30 days, had this happen to me before also
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Old 12-29-2007, 01:13 PM   #15
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Usually 30 days, but Shaliza lifted a hold manually for me once.
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Old 12-29-2007, 04:08 PM   #16
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Quote:
Originally Posted by Brujah View Post
It was about $500, so the hold has yet to be released even though the transaction failed.

Any idea how long the money can be held in my account before the funds are released back to me?
Same happened to me recently, I hit up the Micheal and he forwarded request to whatever dept. and I got funds back in the account within 2-3 days.

Good luck.
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