So I asked theplanet nicely for a $10 freebie... - GoFuckYourself.com

rowan · 08-22-2007, 09:30 AM

...and they said no. I've paid them over $16,000 since I've been a customer, but a freebie worth $10 (that's a ONCE OFF charge, not monthly) isn't doable.

Nicky · 08-22-2007, 09:47 AM

hehe I host with Phatservers, if I'd ask for that it be considered as done

hjnet · 08-22-2007, 09:47 AM

I think $16k means nothing for them, unfortunately the bigger the company the less they care about their customers.

rowan · 08-22-2007, 10:03 AM

Another host I had some issues with (none directly threatening my income - it wasn't downtime) gave me a $600 credit as compensation. Now THAT is looking after your customers.

I got about $25 back from theplanet once when my servers were down for a couple of hours.

Violetta · 08-22-2007, 10:06 AM

haha... lol at 10$.

candyflip · 08-22-2007, 10:07 AM

They just upgraded one of my HDDs for me for nothing. Sorry about that, I ate up their "Freebie Budget" for the day.

rowan · 08-22-2007, 10:12 AM

Quote:

Originally Posted by candyflip

They just upgraded one of my HDDs for me for nothing. Sorry about that, I ate up their "Freebie Budget" for the day.

How did you manage that? I had a minor argument with them several months ago when they wanted to charge me $60/mo for a 200GB IDE HD, which turned out to be a consumer model that was worth something like $80 to purchase. They eventually changed it to $200 once off.

I bow to you!

Grisey · 08-22-2007, 03:02 PM

My host gave us an extra HD the other day for nothing

candyflip · 08-22-2007, 03:17 PM

Quote:

Originally Posted by rowan

How did you manage that? I had a minor argument with them several months ago when they wanted to charge me $60/mo for a 200GB IDE HD, which turned out to be a consumer model that was worth something like $80 to purchase. They eventually changed it to $200 once off.

I bow to you!

It's been having issues and they stalled in getting it taken care of for me. I spent a good chunk of yesterday on the phone trying to get things straightened out.

Today I got notice that it was being taken care of (and upgraded on top of it), and as of right now...it's been finished up.

flashfire · 08-22-2007, 03:39 PM

my host just setup openads for me...free (hosthead) I know openads is open source but their guy installed it and showed me the ropes.

nice

zand_stein · 08-22-2007, 03:43 PM

hahaha...... not even reach a 10% discount for that freebie....

Babaganoosh · 08-22-2007, 06:01 PM

The secret to getting a little love from the planet is to have a sales rep there. I personally deal with Doug Jackson. He gets shit done and never treats me like a number.

candyflip · 08-22-2007, 06:29 PM

I'm pretty sure it was Doug who got things taken care of for me in the end.

ridikuloz · 08-22-2007, 06:57 PM

hows their service? their prices look pretty good.

Bro Media - BANNED FOR LIFE · 08-22-2007, 07:20 PM

Quote:

Originally Posted by Nicky

hehe I host with Phatservers, if I'd ask for that it be considered as done

rowan · 08-22-2007, 09:33 PM

Quote:

Originally Posted by ridikuloz

hows their service? their prices look pretty good.

Pricing? Good.
Reliability? Excellent.
Ticket response time? Excellent.
Room to move? See post #1

martinsc · 08-22-2007, 09:36 PM

why don't companies get that these little things make the customer happier than anything else?
i read http://www.serviceuntitled.com/ a lot and it's kinda sad how lots of big companies always miss that little chance to make the customer happy for ever...

TondaB · 08-23-2007, 09:53 PM

We pride ourselves on customer service. Out of curiosity, what was it you were asking for?

rowan · 08-24-2007, 09:30 AM

Quote:

Originally Posted by TondaB

We pride ourselves on customer service. Out of curiosity, what was it you were asking for?

I wanted to change from 10mbps to 100mbps port speed for a month as I'm currently shifting a lot of data between servers. Pretty silly that they refused, because I'm still going to be transferring the same amount of data regardless of the port speed.

08-22-2007, 09:47 AM	#2
Nicky Confirmed User Industry Role: Join Date: Mar 2003 Location: Sweden Posts: 30,069	hehe I host with Phatservers, if I'd ask for that it be considered as done __________________ gfynicky @ gmail.com

08-22-2007, 10:06 AM	#5
Violetta Affiliate Join Date: Jul 2004 Posts: 28,735	haha... lol at 10$. __________________ M&A Queen

08-22-2007, 10:07 AM	#6
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,064	They just upgraded one of my HDDs for me for nothing. Sorry about that, I ate up their "Freebie Budget" for the day. __________________ Spend you some brain. Email Me

08-22-2007, 03:02 PM	#8
Grisey Confirmed User Join Date: Jan 2004 Location: Uk Posts: 1,805	My host gave us an extra HD the other day for nothing __________________ Segpay Suck Ass Worse Billing Company Allurecash Scammers and don't pay

08-22-2007, 03:43 PM	#11
zand_stein Confirmed User Join Date: Jul 2007 Posts: 1,438	hahaha...... not even reach a 10% discount for that freebie.... __________________ Paying Affiliates DAILY by ePassporte!

08-22-2007, 09:30 AM	#1
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	So I asked theplanet nicely for a $10 freebie... ...and they said no. I've paid them over $16,000 since I've been a customer, but a freebie worth $10 (that's a ONCE OFF charge, not monthly) isn't doable.

08-22-2007, 09:47 AM	#3
hjnet Confirmed User Join Date: May 2002 Location: European Union Posts: 3,815	I think $16k means nothing for them, unfortunately the bigger the company the less they care about their customers.

08-22-2007, 10:03 AM	#4
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Another host I had some issues with (none directly threatening my income - it wasn't downtime) gave me a $600 credit as compensation. Now THAT is looking after your customers. I got about $25 back from theplanet once when my servers were down for a couple of hours.

08-22-2007, 03:39 PM	#10
flashfire ICQ 1 6 7 8 5 3 4 9 2 Join Date: Feb 2003 Posts: 13,098	my host just setup openads for me...free (hosthead) I know openads is open source but their guy installed it and showed me the ropes. nice

08-22-2007, 06:01 PM	#12
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	The secret to getting a little love from the planet is to have a sales rep there. I personally deal with Doug Jackson. He gets shit done and never treats me like a number. __________________ I like pie.

08-22-2007, 06:29 PM	#13
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,064	I'm pretty sure it was Doug who got things taken care of for me in the end. __________________ Spend you some brain. Email Me

08-22-2007, 06:57 PM	#14
ridikuloz Confirmed User Join Date: Jun 2005 Location: ▓NY▓ Posts: 2,080	hows their service? their prices look pretty good. __________________ Each persons' level of stupidity makes us different.

08-22-2007, 09:36 PM	#17
martinsc Too lazy to set a custom title Industry Role: Join Date: Jun 2005 Location: 127.0.0.1 Posts: 27,047	why don't companies get that these little things make the customer happier than anything else? i read http://www.serviceuntitled.com/ a lot and it's kinda sad how lots of big companies always miss that little chance to make the customer happy for ever... __________________ Make Money

08-23-2007, 09:53 PM	#18
TondaB Confirmed User Industry Role: Join Date: May 2002 Location: California Posts: 3,162	We pride ourselves on customer service. Out of curiosity, what was it you were asking for? __________________ ICQ: 61462417