So I asked theplanet nicely for a $10 freebie...
...and they said no. I've paid them over $16,000 since I've been a customer, but a freebie worth $10 (that's a ONCE OFF charge, not monthly) isn't doable. 
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hehe I host with Phatservers, if I'd ask for that it be considered as done
gfynicky @ gmail.com -
I think $16k means nothing for them, unfortunately the bigger the company the less they care about their customers.Comment
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Another host I had some issues with (none directly threatening my income - it wasn't downtime) gave me a $600 credit as compensation. Now THAT is looking after your customers.
I got about $25 back from theplanet once when my servers were down for a couple of hours.
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haha... lol at 10$.M&A QueenComment
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They just upgraded one of my HDDs for me for nothing. Sorry about that, I ate up their "Freebie Budget" for the day.Comment
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How did you manage that? I had a minor argument with them several months ago when they wanted to charge me $60/mo for a 200GB IDE HD, which turned out to be a consumer model that was worth something like $80 to purchase. They eventually changed it to $200 once off.
I bow to you!Comment
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My host gave us an extra HD the other day for nothing
Segpay Suck Ass Worse Billing Company
Allurecash Scammers and don't pay
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It's been having issues and they stalled in getting it taken care of for me. I spent a good chunk of yesterday on the phone trying to get things straightened out.
Today I got notice that it was being taken care of (and upgraded on top of it), and as of right now...it's been finished up.Comment
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my host just setup openads for me...free (hosthead) I know openads is open source but their guy installed it and showed me the ropes.
nice
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hahaha...... not even reach a 10% discount for that freebie....Comment
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The secret to getting a little love from the planet is to have a sales rep there. I personally deal with Doug Jackson. He gets shit done and never treats me like a number.I like pie.Comment
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I'm pretty sure it was Doug who got things taken care of for me in the end.Comment
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hows their service? their prices look pretty good.Each persons' level of stupidity makes us different.Comment
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why don't companies get that these little things make the customer happier than anything else?
i read http://www.serviceuntitled.com/ a lot and it's kinda sad how lots of big companies always miss that little chance to make the customer happy for ever...
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We pride ourselves on customer service. Out of curiosity, what was it you were asking for?ICQ: 61462417Comment
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