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ePassporte - why does it take 14 days to transfer funds? ePassporte - why does it take 14 days to transfer funds?
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Old 07-04-2007, 02:49 PM   #1
johannes
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ePassporte - why does it take 14 days to transfer funds?
why does it take 14 (!) days to transfer funds from ePurchase to the regular ePassporte account? Is there anybody here who can answer me this question?

Also, is there any way to speed this process up? We have called them today but the support at the phone had no idea to these questions and could not help. So now I try it here ...
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Old 07-04-2007, 03:05 PM   #2
p1mpdogg
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they like to earn on the interest
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Old 07-04-2007, 03:05 PM   #3
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that is what I was thinking ;)
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Old 07-04-2007, 03:07 PM   #4
johannes
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funny thing is that the money is going from:

epass account to epass account to epurchase account to epass account

and still it need 14 days to VERIFY - wtf!
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Old 07-04-2007, 03:08 PM   #5
STTBoss
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probably a way they protect themselves from fraud (weak isn't it ), you cannot speed this up.
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Old 07-04-2007, 03:10 PM   #6
KimJI
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probably a way they protect themselves from fraud (weak isn't it ), you cannot speed this up.
yeah, how dare they
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Old 07-04-2007, 03:24 PM   #7
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Originally Posted by johannes View Post
why does it take 14 (!) days to transfer funds from ePurchase to the regular ePassporte account? Is there anybody here who can answer me this question?

Also, is there any way to speed this process up? We have called them today but the support at the phone had no idea to these questions and could not help. So now I try it here ...
Johannes please call the business account office on +1.416.703.7200 (Mon-Friday 10am-6pm ET) or contact your account rep if you have one then they will be able to explain it to you.

If you don't have an account rep please email me your UserID to [email protected] and I will make sure you are contacted about this.
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Old 07-04-2007, 03:35 PM   #8
johannes
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Johannes please call the business account office on +1.416.703.7200 (Mon-Friday 10am-6pm ET) or contact your account rep if you have one then they will be able to explain it to you.

If you don't have an account rep please email me your UserID to [email protected] and I will make sure you are contacted about this.
I send you a mail now - thank you for the reply
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Old 07-04-2007, 03:40 PM   #9
who
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Originally Posted by Michael O View Post
Johannes please call the business account office on +1.416.703.7200 (Mon-Friday 10am-6pm ET) or contact your account rep if you have one then they will be able to explain it to you.

If you don't have an account rep please email me your UserID to [email protected] and I will make sure you are contacted about this.
Just tell him, geez.
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Old 07-04-2007, 03:45 PM   #10
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Just tell him, geez.
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Old 07-04-2007, 03:46 PM   #11
p1mpdogg
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they refuse to publicly xplaij their faults.

after the call, they will tell him if he opens his mouth his account will be closed.

watch
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Old 07-04-2007, 03:47 PM   #12
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Just tell him, geez.
Since I mainly deal with personal accounts I am not sure about the rules.
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Old 07-04-2007, 03:50 PM   #13
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they refuse to publicly xplaij their faults.

after the call, they will tell him if he opens his mouth his account will be closed.

watch
I don't think so - they would loose a good customer with me ;) I have to sleep now. I wait for the answer and hope we can workout things as i like epassporte a lot besides this (for me) strange rule
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Old 07-04-2007, 03:55 PM   #14
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I think that is normal thing on all payment proccessors.
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Old 07-04-2007, 03:58 PM   #15
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I think that is normal thing on all payment proccessors.
i agree - but in this case the money comes from in-house, epassporte clients - so they are already verified. Its not the same situation than when dealing with creditcards from 3th parties where chargebacks can occour etc.
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