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Old 05-19-2007, 02:25 PM   #1
Damian_Maxcash
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My new BroadBand is shit - how do I get out of the contract?

I have to reload every page 2 or 3 times and they say nothing is wrong - I pay about $60 a month for an 8mb package that only delivers 4-6mb.

They say I have a 12 month contract so GFY (or words to that effect) - should I just stop paying and wait until they do something or should I go legal first?

Its bloody annoying.
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Old 05-19-2007, 02:26 PM   #2
Sly
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A contract for Internet? Really? I've never had to sign one. Was this a special deal or is it standard practice?
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Old 05-19-2007, 02:28 PM   #3
Damian_Maxcash
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Quote:
Originally Posted by Sly View Post
A contract for Internet? Really? I've never had to sign one. Was this a special deal or is it standard practice?
Most telecoms tie you to a 12 month contract here
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Old 05-19-2007, 02:35 PM   #4
borked
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same here, except we pay 30 euros for telephone, 21mbit ADSL (though it's only 14 mbit IP), and freeview through adsl.

I got out of my last contract simply because they stated it was 11mbit and I only ever got 1mbit. They said "some users may vary" I said "fuck you" and went to the office of fair trading, where they cancelled on my behalf for false advertising (the 'some users may vary' never figured on any of their signup pages)
YMMV
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Old 05-19-2007, 05:22 PM   #5
Project-Shadow
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Are you perchance with pipex?
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Old 05-19-2007, 05:23 PM   #6
LilBro
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if you are in the USA most states give you 3 to 15 days to cancel. You can list poor speed as the reason for breaking the contract...
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Old 05-19-2007, 05:26 PM   #7
Damian_Maxcash
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Quote:
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Are you perchance with pipex?
Karoo.com - they have some sort of monopoly here......
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Old 05-19-2007, 07:08 PM   #8
Antonio
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wrong DNS servers?
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Old 05-19-2007, 08:11 PM   #9
jimb
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Call them up and tell them you are moving overseas to work for the Peace Corps. Tell them you really want to continue using their service however you don't think they have coverage in Botswana, Africa.

Jim
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Old 05-19-2007, 08:13 PM   #10
tony286
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talk to them first step
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Old 05-19-2007, 08:18 PM   #11
aico
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well if they are not delivering what they promise in the contract, then prove it, and you can get out of it.
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