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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 02-28-2007, 05:56 PM   #1
dropped9
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Does epassporte answer emails in their message center???

I've been trying to open an epass account for 2 days now. I've sent 2 emails through their message center.

No response.

I call, wait an hour on the phone, to only run out of time and have to run back to the hospital.

WTF?

Answer your messages in your msg center. If you can't, then provide your customers, or I should say new customers (who already regret signing up for the service) with another means of getting answers.
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Old 02-28-2007, 06:16 PM   #2
IllTestYourGirls
Ah My Balls
 
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I usually get mine within 24 hours
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Old 02-28-2007, 09:32 PM   #3
Michael O
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Quote:
Originally Posted by Headless View Post
I've been trying to open an epass account for 2 days now. I've sent 2 emails through their message center.

No response.

I call, wait an hour on the phone, to only run out of time and have to run back to the hospital.

WTF?

Answer your messages in your msg center. If you can't, then provide your customers, or I should say new customers (who already regret signing up for the service) with another means of getting answers.
I apologize for you not getting an answer we are working to improve customer support.

Pleas email me if there is anything I can assist you with.

Thanks
[email protected]
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Old 02-28-2007, 11:03 PM   #4
VexXxed
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My last message was answered through there in 14 days. The answer was helpful though
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Old 02-28-2007, 11:40 PM   #5
kaori
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haven't received answers on two of mine.. had to phone long distance and wait 30+ minutes..
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Old 02-28-2007, 11:51 PM   #6
Aussie Rebel
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Does Epassporte answer anything? if it wasn't fot Michael O I dont think Epassporte would even exist,
Your doin a great job Michael O

Last edited by Aussie Rebel; 02-28-2007 at 11:52 PM..
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Old 03-01-2007, 11:37 AM   #7
dropped9
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Quote:
Originally Posted by Michael O View Post
I apologize for you not getting an answer we are working to improve customer support.

Pleas email me if there is anything I can assist you with.

Thanks
[email protected]

Michael I have just emailed you from my notanotherdesigner.com address. Please remedy the situation.
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Old 03-01-2007, 01:41 PM   #8
thonglife
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No they do not answer their message center emails. I have 4 going so far dating back to the 21st of Feb. Line busy 24/7. Shitty.
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Old 03-01-2007, 01:48 PM   #9
natas
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if you want anything doing - get hold of michael.

forget their normal cs
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Old 03-01-2007, 01:53 PM   #10
chupacabra
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Quote:
Originally Posted by natas View Post
if you want anything doing - get hold of michael.

forget their normal cs
qft. michael is for the adult industry users, the normal cs is for garden variety gamblers..
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Old 03-01-2007, 02:02 PM   #11
Xplicit
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Ive never had a problem with epass, but you guys are constantly scaring the shit out of me.
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Old 03-01-2007, 02:05 PM   #12
rowan
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I sent a msg on Feb 1st that has not been answered.
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