Does epassporte answer emails in their message center???

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  • dropped9
    Registered User
    • Jan 2001
    • 26727
    #1

    Does epassporte answer emails in their message center???

    I've been trying to open an epass account for 2 days now. I've sent 2 emails through their message center.

    No response.

    I call, wait an hour on the phone, to only run out of time and have to run back to the hospital.

    WTF?

    Answer your messages in your msg center. If you can't, then provide your customers, or I should say new customers (who already regret signing up for the service) with another means of getting answers.
    Tags: None
    • IllTestYourGirls
      Ah My Balls
      • Feb 2007
      • 14311
      #2
      I usually get mine within 24 hours

        Comment

        • Michael O
          More Cowbell
          • Jul 2001
          • 10607
          #3
          Originally posted by Headless
          I've been trying to open an epass account for 2 days now. I've sent 2 emails through their message center.

          No response.

          I call, wait an hour on the phone, to only run out of time and have to run back to the hospital.

          WTF?

          Answer your messages in your msg center. If you can't, then provide your customers, or I should say new customers (who already regret signing up for the service) with another means of getting answers.
          I apologize for you not getting an answer we are working to improve customer support.

          Pleas email me if there is anything I can assist you with.

          Thanks
          [email protected]
          Truth Teller

            Comment

            • VexXxed
              Confirmed User
              • Sep 2006
              • 544
              #4
              My last message was answered through there in 14 days. The answer was helpful though

                Comment

                • kaori
                  Confirmed User
                  • Apr 2005
                  • 1569
                  #5
                  haven't received answers on two of mine.. had to phone long distance and wait 30+ minutes..

                    Comment

                    • Aussie Rebel
                      Blow Me U Geeks
                      • Aug 2001
                      • 5108
                      #6
                      Does Epassporte answer anything? if it wasn't fot Michael O I dont think Epassporte would even exist,
                      Your doin a great job Michael O
                      Last edited by Aussie Rebel; 02-28-2007, 09:52 PM.

                        Comment

                        • Headless
                          Registered User
                          • Jan 2001
                          • 26727
                          #7
                          Originally posted by Michael O
                          I apologize for you not getting an answer we are working to improve customer support.

                          Pleas email me if there is anything I can assist you with.

                          Thanks
                          [email protected]

                          Michael I have just emailed you from my notanotherdesigner.com address. Please remedy the situation.

                            Comment

                            • thonglife
                              So Fucking Banned
                              • Oct 2004
                              • 1566
                              #8
                              No they do not answer their message center emails. I have 4 going so far dating back to the 21st of Feb. Line busy 24/7. Shitty.

                                Comment

                                • natas
                                  Confirmed User
                                  • Mar 2002
                                  • 3377
                                  #9
                                  if you want anything doing - get hold of michael.

                                  forget their normal cs

                                    Comment

                                    • chupacabra
                                      Confirmed User
                                      • Sep 2002
                                      • 3626
                                      #10
                                      Originally posted by natas
                                      if you want anything doing - get hold of michael.

                                      forget their normal cs
                                      qft. michael is for the adult industry users, the normal cs is for garden variety gamblers..
                                      ...promise her a defamation, tell her where the rain will fall..

                                        Comment

                                        • Xplicit
                                          Confirmed User
                                          • May 2003
                                          • 3558
                                          #11
                                          Ive never had a problem with epass, but you guys are constantly scaring the shit out of me.

                                            Comment

                                            • rowan
                                              Too lazy to set a custom title
                                              • Mar 2002
                                              • 17393
                                              #12
                                              I sent a msg on Feb 1st that has not been answered.

                                                Comment

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