WebAir Notice - GoFuckYourself.com

Barefootsies · 01-31-2007, 07:07 PM

Dear Client,

Effective March 1, 2007 all Webair Starter plans will
include Ticketed Support only

These changes will enable us to streamline our support
services and allow us to provide you with improved
response times and faster resolution of issues.

You can open a support ticket for ANY support related
issues you may have. All tickets are responded to in a
timely manner and you can easily escalate any ticket if
necessary.

To Open a Ticket: The preferred method for opening a
support ticket is via the Webair control panel, by
clicking the support center link or support button at
top of page. This will automatically generate a support
ticket number for you and enables Webair to track and
monitor the issue. If you do not have access to your
control panel you can also send an email to
[email protected] describing your support issue.

If you wish to continue having access to Webair Support
via phone and live chat as well as ticketed support you
can upgrade your plan to the Webair Basic plan or higher.
Please contact [email protected] for assistance.

Thank you.

Barefootsies · 01-31-2007, 07:07 PM

If they thought the 9.95's were bad before...

Jace · 01-31-2007, 07:08 PM

oh, the irony

tucker · 01-31-2007, 07:10 PM

I really like Webair's online support. Whats the beef? It allows you to be able to spell everything out so things are handled all at once.

CaptainHowdy · 01-31-2007, 07:24 PM

Ticket support works good on Webair...

jakethedog · 01-31-2007, 07:27 PM

damn .. that was my favorite thing about webair .. me and my latenight calls ..

CybermedAndy · 01-31-2007, 07:27 PM

Quote:

Originally Posted by CaptainHowdy

Ticket support works good on Webair...

Agreed

I rarely gotta wait more than a few hours for something to get done

96ukssob · 01-31-2007, 07:30 PM

the starter packages are probably the noobs causing all the support problems to begin with. I know at least for me, when less someone spends on SEM/PPC, the more headaches they are.

Rochard · 01-31-2007, 07:55 PM

The problem with any kind of support is a ticket needs to be opened so it was documented. If you call something in and then have an issue with it two days later, it won't be properly documented.

Jace · 01-31-2007, 08:17 PM

Quote:

Originally Posted by MoneyBetsAndy

Agreed

I rarely gotta wait more than a few hours for something to get done

a few HOURS? jesus...

BoyAlley · 01-31-2007, 08:19 PM

Am I right in assuming that this is only for people with cheap little virtual hosting accounts?

Rexk · 01-31-2007, 08:21 PM

This looks like it is just for virtual hosted accounts...the cheap fucks cause all the problems...I didnt recieve this e mail...but we have 10 dedicated servers with them

WiredGuy · 01-31-2007, 08:22 PM

Quote:

Originally Posted by tucker

I really like Webair's online support. Whats the beef? It allows you to be able to spell everything out so things are handled all at once.

I agree, I prefer this as opposed to online chat or phone support. I don't think I've ever used support outside of the ticketing features to be honest.
WG

Jace · 01-31-2007, 08:24 PM

Quote:

Originally Posted by tucker

I really like Webair's online support. Whats the beef? It allows you to be able to spell everything out so things are handled all at once.

I actually agree with that 100%, with nationalnet everything is done via their email ticket system and it is wonderful, and documented....so I can go back a month later and read what went on in any ticket

madawgz · 01-31-2007, 11:43 PM

Quote:

Originally Posted by BoyAlley

Am I right in assuming that this is only for people with cheap little virtual hosting accounts?

yep, thats what it sais

RyuLion · 01-31-2007, 11:52 PM

I have to wait too long to get a solution also..

02-01-2007, 12:03 AM

I love Webair... upgrade to basic, shit... its more than worth the few extra bucks.

chaze · 02-01-2007, 12:07 AM

Quote:

Originally Posted by jakethedog

damn .. that was my favorite thing about webair .. me and my latenight calls ..

look what you did

TCAP · 02-01-2007, 02:22 AM

For $10 a month hosting you're lucky to get any support

Klen · 02-01-2007, 02:29 AM

Still money is money but ticket system everywhere works fine so i dont think that will be problem.

emthree · 02-01-2007, 11:43 PM

That was the original selling point for me when I first joined.
It's easier to get your issue across via that method.

emthree · 02-01-2007, 11:45 PM

That was the original selling point for me when I first joined.
It's easier to get your issue across via that method.

01-31-2007, 07:07 PM	#1
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	WebAir Notice Dear Client, Effective March 1, 2007 all Webair Starter plans will include Ticketed Support only These changes will enable us to streamline our support services and allow us to provide you with improved response times and faster resolution of issues. You can open a support ticket for ANY support related issues you may have. All tickets are responded to in a timely manner and you can easily escalate any ticket if necessary. To Open a Ticket: The preferred method for opening a support ticket is via the Webair control panel, by clicking the support center link or support button at top of page. This will automatically generate a support ticket number for you and enables Webair to track and monitor the issue. If you do not have access to your control panel you can also send an email to [email protected] describing your support issue. If you wish to continue having access to Webair Support via phone and live chat as well as ticketed support you can upgrade your plan to the Webair Basic plan or higher. Please contact [email protected] for assistance. Thank you. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

01-31-2007, 07:07 PM	#2
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	If they thought the 9.95's were bad before... __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

01-31-2007, 07:24 PM	#5
CaptainHowdy Too lazy to set a custom title Industry Role: Join Date: Dec 2004 Location: Happy in the dark. Posts: 94,198	Ticket support works good on Webair... __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc.

01-31-2007, 07:27 PM	#6
jakethedog Confirmed User Join Date: Jun 2004 Location: Vancouver B.C. Posts: 2,497	damn .. that was my favorite thing about webair .. me and my latenight calls .. __________________ No sig .. just me

01-31-2007, 07:30 PM	#8
96ukssob So Fucking Banananananas Industry Role: Join Date: Mar 2003 Location: If I was in your ass you'd know it Posts: 12,991	the starter packages are probably the noobs causing all the support problems to begin with. I know at least for me, when less someone spends on SEM/PPC, the more headaches they are. __________________ Email: Clicky on Me

01-31-2007, 07:08 PM	#3
Jace FBOP Class Of 2013 Industry Role: Join Date: Jan 2004 Location: bumfuck, ky Posts: 35,562	oh, the irony

01-31-2007, 07:10 PM	#4
tucker Confirmed User Industry Role: Join Date: Dec 2002 Location: LA Posts: 584	I really like Webair's online support. Whats the beef? It allows you to be able to spell everything out so things are handled all at once.

01-31-2007, 07:55 PM	#9
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 75,082	The problem with any kind of support is a ticket needs to be opened so it was documented. If you call something in and then have an issue with it two days later, it won't be properly documented. __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders

01-31-2007, 08:19 PM	#11
BoyAlley So Fucking Gay Join Date: Nov 2004 Posts: 19,714	Am I right in assuming that this is only for people with cheap little virtual hosting accounts?

01-31-2007, 08:21 PM	#12
Rexk Confirmed User Join Date: Jul 2003 Location: San Diego Posts: 704	This looks like it is just for virtual hosted accounts...the cheap fucks cause all the problems...I didnt recieve this e mail...but we have 10 dedicated servers with them __________________

01-31-2007, 11:52 PM	#16
RyuLion ClubDomCash.com Industry Role: Join Date: Mar 2003 Location: San Diego Posts: 32,316	I have to wait too long to get a solution also.. __________________ Adult Biz Consultant A tech head since 1995 AVN 2026 Pic Gallery

02-01-2007, 12:03 AM	#17
AntiDrama Guest Posts: n/a	I love Webair... upgrade to basic, shit... its more than worth the few extra bucks.

02-01-2007, 02:22 AM	#19
TCAP Confirmed User Join Date: Dec 2006 Location: Los Angeles, California Posts: 222	For $10 a month hosting you're lucky to get any support

02-01-2007, 02:29 AM	#20
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,235	Still money is money but ticket system everywhere works fine so i dont think that will be problem.

02-01-2007, 11:43 PM	#21
emthree Dialer Kingpin Join Date: Jun 2003 Location: New York Posts: 10,816	That was the original selling point for me when I first joined. It's easier to get your issue across via that method. __________________ • Sell Patches & Pills •

02-01-2007, 11:45 PM	#22
emthree Dialer Kingpin Join Date: Jun 2003 Location: New York Posts: 10,816	That was the original selling point for me when I first joined. It's easier to get your issue across via that method. __________________ • Sell Patches & Pills •