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Dear Client,

Effective March 1, 2007 all Webair Starter plans will
include Ticketed Support only

These changes will enable us to streamline our support
services and allow us to provide you with improved
response times and faster resolution of issues.

You can open a support ticket for ANY support related
issues you may have. All tickets are responded to in a
timely manner and you can easily escalate any ticket if
necessary.

To Open a Ticket: The preferred method for opening a
support ticket is via the Webair control panel, by
clicking the support center link or support button at
top of page. This will automatically generate a support
ticket number for you and enables Webair to track and
monitor the issue. If you do not have access to your
control panel you can also send an email to
[email protected] describing your support issue.

If you wish to continue having access to Webair Support
via phone and live chat as well as ticketed support you
can upgrade your plan to the Webair Basic plan or higher.
Please contact [email protected] for assistance.

Thank you.

If they thought the 9.95's were bad before...

:1orglaugh

I really like Webair's online support. Whats the beef? It allows you to be able to spell everything out so things are handled all at once.

Ticket support works good on Webair...

damn .. that was my favorite thing about webair .. me and my latenight calls .. :(

Quote:

Originally Posted by CaptainHowdy (Post 11829111)

Ticket support works good on Webair...

Agreed

I rarely gotta wait more than a few hours for something to get done

the starter packages are probably the noobs causing all the support problems to begin with. I know at least for me, when less someone spends on SEM/PPC, the more headaches they are.

The problem with any kind of support is a ticket needs to be opened so it was documented. If you call something in and then have an issue with it two days later, it won't be properly documented.

Quote:

Originally Posted by MoneyBetsAndy (Post 11829138)

Agreed

I rarely gotta wait more than a few hours for something to get done

a few HOURS? jesus...

Am I right in assuming that this is only for people with cheap little virtual hosting accounts?

This looks like it is just for virtual hosted accounts...the cheap fucks cause all the problems...I didnt recieve this e mail...but we have 10 dedicated servers with them

Quote:

Originally Posted by tucker (Post 11829037)

I really like Webair's online support. Whats the beef? It allows you to be able to spell everything out so things are handled all at once.

I agree, I prefer this as opposed to online chat or phone support. I don't think I've ever used support outside of the ticketing features to be honest.
WG

Quote:

Originally Posted by tucker (Post 11829037)

I really like Webair's online support. Whats the beef? It allows you to be able to spell everything out so things are handled all at once.

I actually agree with that 100%, with nationalnet everything is done via their email ticket system and it is wonderful, and documented....so I can go back a month later and read what went on in any ticket

Quote:

Originally Posted by BoyAlley (Post 11829440)

Am I right in assuming that this is only for people with cheap little virtual hosting accounts?

yep, thats what it sais

I have to wait too long to get a solution also..

I love Webair... upgrade to basic, shit... its more than worth the few extra bucks.

Quote:

Originally Posted by jakethedog (Post 11829136)

damn .. that was my favorite thing about webair .. me and my latenight calls .. :(

look what you did :Oh crap

For $10 a month hosting you're lucky to get any support

Still money is money but ticket system everywhere works fine so i dont think that will be problem.

That was the original selling point for me when I first joined.
It's easier to get your issue across via that method. :(