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Old 01-28-2007, 07:36 PM   #1
OG LennyT
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:stop FTP Problems? - Webair fuuuuuckkkkkkk

Setup dedicated with Webair a few months back...

login via FTP daily to update dozen or so sites hosted on the server.....

today, can't login... same login credentials

via CP, even reset to a new password.. nada

try CuteFTP.. same thing

refresh/renew IP with my ISP... still nothing

their techs say problems with my ISP... WTF?

I cant call Cox and tell their idiot techs that my access to port 21 on my host's server is blocked...

I'm lost atm.. any suggestions?
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Old 01-28-2007, 07:38 PM   #2
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first I would find someone I trusted that lived elsewhere to verify that it was an ISP issue . . . .or use a proxy IP
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Old 01-28-2007, 07:41 PM   #3
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Originally Posted by baddog View Post
first I would find someone I trusted that lived elsewhere to verify that it was an ISP issue . . . .or use a proxy IP
My amigos can barely check their email.. much less FTP into a server
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Old 01-28-2007, 07:48 PM   #4
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219.106.231.34 port 8080 test thru your browser proxy

* it is an open proxy so change the ftp pass after
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Old 01-28-2007, 09:06 PM   #5
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Quote:
Originally Posted by SmokeyTheBear View Post
219.106.231.34 port 8080 test thru your browser proxy

* it is an open proxy so change the ftp pass after
can you explain a bit further?

There are no DNS problems as the name resolves to a proper IP
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Old 01-28-2007, 09:10 PM   #6
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I'm about to say the obvious, but did you restart the FTP service?
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Old 01-28-2007, 09:21 PM   #7
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I'm about to say the obvious, but did you restart the FTP service?
I uninstalled/reinstalled SmartFTP

installed CuteFTP ... no dice
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Old 01-28-2007, 09:22 PM   #8
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No, I mean on the server. Try restarting the FTP service on the server. If you have WHM, you can do it from there. Otherwise, use the shell.
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Old 01-28-2007, 10:03 PM   #9
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that happend to me
i could NOT connect to webair but i could connect to servage
madawg had no problem connecting to my webair account from his house
so might be your computer
im on a diffrent computer and i can upload shit to my webair server no problem
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Old 01-29-2007, 01:09 AM   #10
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No, I mean on the server. Try restarting the FTP service on the server. If you have WHM, you can do it from there. Otherwise, use the shell.

I'll try this, hopefully I can login in via the shell..
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Old 01-29-2007, 01:27 AM   #11
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Did it work?
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Old 01-29-2007, 01:55 AM   #12
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I hope he got it going.
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Old 01-29-2007, 02:07 AM   #13
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Did it work?
nah, I am trying to login with Putty via SSH and the server boots me before I can login

I'll try more troubleshooting later, I have to get to bed.. thanks guys
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Old 01-29-2007, 02:09 AM   #14
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No problem. =)
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Old 01-29-2007, 02:13 AM   #15
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nah, I am trying to login with Putty via SSH and the server boots me before I can login

I'll try more troubleshooting later, I have to get to bed.. thanks guys
Perhaps you putted port 23 instead 23.
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Old 01-29-2007, 02:17 AM   #16
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Perhaps you putted port 23 instead 23.

I was going through port22 with ssh, port 21 with ftp
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Old 01-29-2007, 02:18 AM   #17
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BTW, don't they have support or something?
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Old 01-29-2007, 02:22 AM   #18
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BTW, don't they have support or something?
read my first post... I called three times, talked to two different techs...
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Old 01-29-2007, 02:27 AM   #19
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If you want, I can take a look. Don't know how comfortable you feel with that. ICQ is in the sig.
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Old 01-29-2007, 02:38 AM   #20
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If you want, I can take a look. Don't know how comfortable you feel with that. ICQ is in the sig.

I really have to get to bed... if I don't resolve this tomorrow I still might hit you up.

muchas gracias amigo
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Old 01-29-2007, 02:39 AM   #21
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No hay problema =)
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Old 01-29-2007, 07:08 AM   #22
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bump for the morning crew and jebus
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Old 01-29-2007, 07:11 AM   #23
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I'm still around if you need me.
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Old 01-29-2007, 07:12 AM   #24
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Like many ppl said, feel free to send your info to me. I will test it. And change your password right after that...If you don't feel comfortable doing so, I understand that as well...
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Old 01-29-2007, 07:40 AM   #25
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trying to contact you via ICQ.... Feel free to contact me directly and I will help you get this taken care of if you still need assistance. Thanks.
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Old 01-29-2007, 07:51 AM   #26
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Happens .... could be a firewall issue.
If you have a laptop, go to a Starbuck ( or similar free wi-fi place ).
Login from there.
If you succeed, you know it is YOUR setup, not webair.

I sometimes am asked to go in some clients account to fix stuff, and they give me the wrong password.
My firewalls will block the connecting IP after 5 failures ... then I go out at minus 20 on Starbucks snowy terrace ...
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Old 01-29-2007, 08:11 AM   #27
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trying to contact you via ICQ.... Feel free to contact me directly and I will help you get this taken care of if you still need assistance. Thanks.

Installing Trillian now, talk at you in a minute
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Old 01-29-2007, 10:25 AM   #28
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Update: I installed a diff. router still get;

Quote:
[10:20:56] SmartFTP v2.0.1002.0
[10:20:56] Resolving host name "ftp.badtito.com"
[10:20:56] Connecting to 67.55.90.20 Port: 21
[10:20:56] Connected to ftp.badtito.com.
[10:20:58] Cannot login waiting to retry (30s)...
[10:20:58] Server closed connection
called my ISP (Cox) and they told me only port 25 is blocked (email related)...

this is so frustrating.. Ghost Rush logged into my server but I cannot
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Old 01-29-2007, 10:42 AM   #29
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one more update: I can login from my laptop and several other pcs in the house... it's gotta be a prob with this mofo.

thanks to all that helped me
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Old 01-29-2007, 11:34 AM   #30
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I deleted your files :P j/k

Hope you get things running. If you need anything, I'm back from my errands.
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Old 01-29-2007, 12:16 PM   #31
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I deleted your files :P j/k

Hope you get things running. If you need anything, I'm back from my errands.
Thanks Rush, everything's good now. Problem was on my work computer, thanks for helping me troubleshoot it.
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Old 01-29-2007, 12:59 PM   #32
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Glad to hear it!
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Old 01-29-2007, 01:01 PM   #33
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Originally Posted by OG LennyT View Post
Setup dedicated with Webair a few months back...

login via FTP daily to update dozen or so sites hosted on the server.....

today, can't login... same login credentials

via CP, even reset to a new password.. nada

try CuteFTP.. same thing

refresh/renew IP with my ISP... still nothing

their techs say problems with my ISP... WTF?

I cant call Cox and tell their idiot techs that my access to port 21 on my host's server is blocked...

I'm lost atm.. any suggestions?
My FTP is seriously fucked up and it's because of these idiots in puerto rico can't run a decent cable company...I have to babysit every upload/download because the data socket fails to connect...But when i use any other internet connection, it's fine..

It's your ISP...I was told the same port 21 thing when I had issues some months ago.
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Old 01-29-2007, 01:02 PM   #34
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Quote:
Originally Posted by OG LennyT View Post
nah, I am trying to login with Putty via SSH and the server boots me before I can login

I'll try more troubleshooting later, I have to get to bed.. thanks guys
IP Specific?
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Old 01-29-2007, 01:51 PM   #35
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It's fixed guys... funny it worked alright after I called Cox... but I still suspect it was my pc as I uninstalled SmartFTP, rebooted, then reinstalled..

Last edited by OG LennyT; 01-29-2007 at 01:53 PM..
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