NATS Support, subpar? - GoFuckYourself.com

kmanrox · 12-19-2006, 07:15 PM

I'm contemplating using NATS for an upcoming affprog. I'm being told by a couple of webmasters that NATS gives terrible support and that is reason enough to use another software.

I don't know if this is true as I have never used NATS. What have you guys found in your experience?

Only program owners who use NATS need post.

kmanrox · 12-19-2006, 07:23 PM

just to clarify, i'm talking about the support that NATS gives its webmasters using their software.

kmanrox · 12-20-2006, 05:14 AM

bump for an important thread

Rui · 12-20-2006, 05:21 AM

No correct, I know for a fact that TMM crew does the extra mile in order to help all its clients (even beyond their duty)...

Pete-KT · 12-20-2006, 05:23 AM

Nats crew is one of the best support teams I have ever worked with, once you put in a ticket they get to it within a few minutes usually, The other day I needed some extra stuff coded and Fred took about 3 hours just to help me out with it while he had other work to do. Hit me up if you wanna talk about Nats, we love using the software for both of our programs

$tandaman · 12-20-2006, 06:37 AM

Nats support is not bad. They have to deal with a lot of clients, being in Service industry myself, i have to attest, they are doing a pretty good job.

There will always be quirks in any company. if 2 people out of 400 clients will tell you they are not happy.. that's not bad at all

Braincash_Dan · 12-20-2006, 06:51 AM

They're great - Boris, Mike, Fred, Steve - they're always around when I need a hand getting something set up or when we need something debugged really quick.

Strongly recommended

kmanrox · 12-20-2006, 07:07 AM

keep em comin

DaddyHalbucks · 12-20-2006, 07:12 AM

I only hear good things about NATS support.

bizarredollars · 12-20-2006, 07:14 AM

From what I have been told by people in the know, support is very good.. I will be using nats myself very soon too!

Why · 12-20-2006, 09:04 AM

TMM support can be hit and miss sometimes. at times you dont get the service you want on the timeline you want. but no real big issues, every problem has been addressed and delt with. cant say its worse then any other companies i deal with.

The Ghost · 12-20-2006, 09:31 AM

Never once had an issue with their customer service. The ticketing system works like a charm.

StuartD · 12-20-2006, 09:34 AM

I've never had any complaints about the NATS support. They've really done anything and everything required to make sure that things work right, get fixed, get changed... what ever. I've always been very happy with them.

munki · 12-20-2006, 09:37 AM

Support on their end has been amazing for me. Quick to respond, and detailed help.

shunga · 12-20-2006, 09:48 AM

No problems with NATS support. Prompt and helpful responses.

wil_I_Am · 12-20-2006, 09:51 AM

They have gone beyond their responsibilities so many times, that I would have a hard time saying anything bad about NATS support.

Earlier this year they seemed to be swamped, but now I can expect quick and thorough responses from any questions that I have. They do a great job over there.

12-19-2006, 07:15 PM	#1
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	NATS Support, subpar? I'm contemplating using NATS for an upcoming affprog. I'm being told by a couple of webmasters that NATS gives terrible support and that is reason enough to use another software. I don't know if this is true as I have never used NATS. What have you guys found in your experience? Only program owners who use NATS need post. __________________ Crypto HODLr Crypto mining Angel investor

12-19-2006, 07:23 PM	#2
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	just to clarify, i'm talking about the support that NATS gives its webmasters using their software. __________________ Crypto HODLr Crypto mining Angel investor

12-20-2006, 05:14 AM	#3
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	bump for an important thread __________________ Crypto HODLr Crypto mining Angel investor

12-20-2006, 06:37 AM	#6
$tandaman Pimping 8EZ Industry Role: Join Date: Jun 2001 Location: New Jersey Posts: 3,530	Nats support is not bad. They have to deal with a lot of clients, being in Service industry myself, i have to attest, they are doing a pretty good job. There will always be quirks in any company. if 2 people out of 400 clients will tell you they are not happy.. that's not bad at all __________________ CentroProfits.com - Make money with 3000+ Models! ModelCentro.com - Multiple award winning hosted CMS designed to run solo model sites, with affiliate program built in. Launch your model site in 24 hrs or less! FanCentro.com - Premium social network for SWs & Fans!

12-20-2006, 07:07 AM	#8
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	keep em comin __________________ Crypto HODLr Crypto mining Angel investor

12-20-2006, 05:21 AM	#4
Rui web Join Date: Dec 2001 Location: On icq: 85-483-060 Posts: 9,533	No correct, I know for a fact that TMM crew does the extra mile in order to help all its clients (even beyond their duty)...

12-20-2006, 05:23 AM	#5
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	Nats crew is one of the best support teams I have ever worked with, once you put in a ticket they get to it within a few minutes usually, The other day I needed some extra stuff coded and Fred took about 3 hours just to help me out with it while he had other work to do. Hit me up if you wanna talk about Nats, we love using the software for both of our programs

12-20-2006, 06:51 AM	#7
Braincash_Dan Registered User Join Date: May 2006 Location: Montreal Posts: 13	They're great - Boris, Mike, Fred, Steve - they're always around when I need a hand getting something set up or when we need something debugged really quick. Strongly recommended

12-20-2006, 07:12 AM	#9
DaddyHalbucks A freakin' legend! Industry Role: Join Date: Feb 2004 Location: Las Vegas, Nevada USA Posts: 18,975	I only hear good things about NATS support. __________________ Boner Money

12-20-2006, 07:14 AM	#10
bizarredollars Confirmed User Join Date: Mar 2006 Location: bizarredollars.com Posts: 1,582	From what I have been told by people in the know, support is very good.. I will be using nats myself very soon too! __________________ [email protected] icq: 205-252-550

12-20-2006, 09:04 AM	#11
Why MFBA Industry Role: Join Date: Mar 2003 Location: PNW Posts: 7,230	TMM support can be hit and miss sometimes. at times you dont get the service you want on the timeline you want. but no real big issues, every problem has been addressed and delt with. cant say its worse then any other companies i deal with.

12-20-2006, 09:31 AM	#12
The Ghost IslandDollars.com Join Date: Oct 2004 Location: Icq: 176176 Posts: 12,188	Never once had an issue with their customer service. The ticketing system works like a charm. __________________ ISLAND DOLLARS 1000's of Exclusive TS scenes / Constant Updates Best TS Network your surfers will ever join

12-20-2006, 09:34 AM	#13
StuartD Sofa King Band Join Date: Jul 2002 Location: Outside the box Posts: 29,903	I've never had any complaints about the NATS support. They've really done anything and everything required to make sure that things work right, get fixed, get changed... what ever. I've always been very happy with them. __________________ This is me on facebook This is me on twitter

12-20-2006, 09:37 AM	#14
munki Do Fun Shit. Industry Role: Join Date: Dec 2004 Location: OC Posts: 13,393	Support on their end has been amazing for me. Quick to respond, and detailed help. __________________ “I have the simplest tastes. I am always satisfied with the best.” -Oscar Wilde

12-20-2006, 09:48 AM	#15
shunga Confirmed User Join Date: Apr 2001 Location: Loveland Posts: 994	No problems with NATS support. Prompt and helpful responses. __________________ Clockwork Cash - ICQ: 355-26-288 / Email: admin AT clockworkcash DOT com Asian Paysites : Exclusive Content : NATS or CCBill Thai Cuties : Shave Asians : JAVondemand

12-20-2006, 09:51 AM	#16
wil_I_Am Confirmed User Industry Role: Join Date: Sep 2005 Posts: 695	They have gone beyond their responsibilities so many times, that I would have a hard time saying anything bad about NATS support. Earlier this year they seemed to be swamped, but now I can expect quick and thorough responses from any questions that I have. They do a great job over there. __________________ ForbiddenGold.com - Weekly Payouts! - $35 PPS - Contact Me For Any Special Requests! wil {at} forbiddengold.com ICQ: 287-370-139