DNS accountability question **webmasters only please** - GoFuckYourself.com

OG LennyT · 12-08-2006, 08:44 AM

So, I have a dedicated box with a certain host and something gets 'corrupted' on their DNS server - according to the tech I spoke with.

As a result, one of my sites was down for most of yesterday.

I asked if they monitored stuff like this and he told me there's nothing that can be monitored with DNS and propogation issues such as these.

No apology for my circumstance.. not even a sympathetic tone to his voice.. like talking to a fucking robot.

Just wondering one thing... what is the dollar amount I have to spend with a host where the techs start at least 'acting' like they give a shit about me?

[/vent]

OK I feel better now.

OG LennyT · 12-08-2006, 09:45 AM

no thoughts on this? hmmmm maybe the GFY webmasters have the day off.

darksoul · 12-08-2006, 09:54 AM

what did they mean by "corrupted" ? they accidentaly deleted your zone or what ?

martinsc · 12-08-2006, 09:56 AM

never heard of corrupted DNS...
sounds like a fuck up....

directfiesta · 12-08-2006, 09:58 AM

1 -Well, if your site is down, that can be monitored ( with Isitup.com as an example ).

2 - you say you have a dedicated box. Why don't you run your own dns ?

3 -Also, you should have dns also on another box or network.
Get a free dns account at zoneedit.com ...

interracialtoons · 12-08-2006, 10:05 AM

They should have ns.their.com and ns1.their.com and that should have handled your problem without your site being down.

Are they saying that the primary and the secondary DNS both fucked up?
If so then that's bullshit.

PHP-CODER-FOR-HIRE · 12-08-2006, 10:51 AM

Sounds like a bullshit excuse, dude.

DNS entries are stored in either A) a text file; or, B) an SQL database (both of which a good host should have a backup of).

That being said, in 15 years of using a computer, I have never had a text file get corrupted.

Quote:

Originally Posted by OG LennyT

Just wondering one thing... what is the dollar amount I have to spend with a host where the techs start at least 'acting' like they give a shit about me?

I don't know who it is you host with, but generally, you get what you pay for. For example, my PHP MySQL Programming Services run at an average rate of $65, which, I'll admit, is definitely not the cheapest you can find. That being said, I don't seem to experience the problems I read about other bargain bin coders/designers on this forum.

Ezzi.net is a great host, and of course Webair is great as well. Threaten to take away your business and I bet they'll meet your needs better.

Who is your host, and what are your package details/price?

OG LennyT · 12-08-2006, 11:09 AM

Quote:

Originally Posted by PHP-CODER-FOR-HIRE

Sounds like a bullshit excuse, dude.

DNS entries are stored in either A) a text file; or, B) an SQL database (both of which a good host should have a backup of).

That being said, in 15 years of using a computer, I have never had a text file get corrupted.

I don't know who it is you host with, but generally, you get what you pay for. For example, my PHP MySQL Programming Services run at an average rate of $65, which, I'll admit, is definitely not the cheapest you can find. That being said, I don't seem to experience the problems I read about other bargain bin coders/designers on this forum.

Ezzi.net is a great host, and of course Webair is great as well. Threaten to take away your business and I bet they'll meet your needs better.

Who is your host, and what are your package details/price?

thanks for the backup, my thought process was along these lines as well.

I know you get what you pay for, if it was a virtual account I wouldn't say anything... but this is a dedicated box

with a very reputable company that I have been with for years.

I am certainly not a 'big-baller' but I am also not some teenager learning HTML on a 5.99 virtual account either.

PHP-CODER-FOR-HIRE · 12-08-2006, 11:17 AM

Damned over-saturated hosting business... Have you considered running your own DNS? It's surprisingly easy.

Machete_ · 12-08-2006, 11:20 AM

Its easy to monitor propogation and general DNS services.

It sounds more like a fuckup with the serversetup like someone at the host who didn't know what he was doing, messed around where he shouldent

the alchemist · 12-08-2006, 11:22 AM

Hi Lenny, if you need a real managed/monitored server with your own services running, hit me up I can take care of you if you want.

FunkyDog · 12-08-2006, 11:25 AM

Quote:

Originally Posted by OG LennyT

So, I have a dedicated box with a certain host and something gets 'corrupted' on their DNS server - according to the tech I spoke with.

Like stated before, a DNS can't just get corrupted, either they altered it or the zone was deleted. If your zone record was deleted totally then the secondary DNS server should have done the job i guess.

Quote:

Originally Posted by OG LennyT

I asked if they monitored stuff like this and he told me there's nothing that can be monitored with DNS and propogation issues such as these.

This is totall BS. I monitor my DNS servers by just having a cron job traceroute to my webserver every 4 hours, when it has changed or something is wrong with the traceroute i get an email. Note, this can only help if the cron job is running from a server in the same network as the DNS server, else the traceroute won't find any changes to DNS untill the changes are propogated.

PHP-CODER-FOR-HIRE · 12-08-2006, 11:32 AM

Quote:

Originally Posted by FunkyDog

Like stated before, a DNS can't just get corrupted, either they altered it or the zone was deleted. If your zone record was deleted totally then the secondary DNS server should have done the job i guess.

Well it _COULD_ hypothetically get corrupted somehow. The odds are _phenomenally_ low, though.

You're absolutely right about that the secondary should have picked up the slack, but in a lot of cases the secondary address is the same box and daemon as the primary.

Klen · 12-08-2006, 12:53 PM

I have whm/cpanel,how to have your own dns setup?Also is it possible to have custom ip adress?

woj · 12-08-2006, 01:01 PM

Quote:

Originally Posted by directfiesta

1 -Well, if your site is down, that can be monitored ( with Isitup.com as an example ).

2 - you say you have a dedicated box. Why don't you run your own dns ?

3 -Also, you should have dns also on another box or network.
Get a free dns account at zoneedit.com ...

great points

tical · 12-08-2006, 01:06 PM

apt-get install bind

nano /etc/resolve.conf, add "nameserver 127.0.0.1" to the top then save the file

service bind restart

should be good to go then

studiocritic · 12-08-2006, 01:58 PM

heh just move your dns to a dns service.. everydns.net is free and good. there are other fee-based services that are probably better. i've never seen everydns have any downtime.

private (by proxy) registration and everydns = truly private domain

OG LennyT · 12-08-2006, 01:59 PM

Quote:

Originally Posted by directfiesta

2 - you say you have a dedicated box. Why don't you run your own dns ?

3 -Also, you should have dns also on another box or network.
Get a free dns account at zoneedit.com ...

never thought about running my own DNS..... until now.

good pointers guys

stickyfingerz · 12-08-2006, 02:19 PM

Quote:

Originally Posted by directfiesta

1 -Well, if your site is down, that can be monitored ( with Isitup.com as an example ).

2 - you say you have a dedicated box. Why don't you run your own dns ?

3 -Also, you should have dns also on another box or network.
Get a free dns account at zoneedit.com ...

Ya I agree with DF on this. Always host your own dns servers, and have a backup outside of your network if at all possible.

borked · 12-08-2006, 02:49 PM

was it just your domain that was affected? If the zone file became corrupted then it would affect every zone on the file, not just yours.

I've never heard of MySQL DNS, which imo would be kinda dumb, but text files certainly can become corrupted - it takes time to open and lock a file for writing. It's a small amount of time, but it's finite, therefore corruption could occur if one call locked the file before the other could (and there was no error checking) or a race condition existed. It's a small chance, but possible.

Noone's to blame, unless of course the DNS service guaranteed uptime, which would be kinda dumb.

borked · 12-08-2006, 02:50 PM

And like was mentioned, host your own DNS.
Unless you run redundant load-balanced servers, hosting your own dns is the smarter option

PHP-CODER-FOR-HIRE · 12-09-2006, 10:05 AM

Quote:

Originally Posted by borked

I've never heard of MySQL DNS, which imo would be kinda dumb

Why, because it would allow great integration with PHP scripts and keep things better organized when you have 10,000 domains while still remaining quick?

Yeah, sounds really dumb to me too...

12-08-2006, 08:44 AM	#1
OG LennyT Wall Street Pimp Industry Role: Join Date: Jun 2003 Location: Phoenix, AZ Posts: 14,345	DNS accountability question webmasters only please So, I have a dedicated box with a certain host and something gets 'corrupted' on their DNS server - according to the tech I spoke with. As a result, one of my sites was down for most of yesterday. I asked if they monitored stuff like this and he told me there's nothing that can be monitored with DNS and propogation issues such as these. No apology for my circumstance.. not even a sympathetic tone to his voice.. like talking to a fucking robot. Just wondering one thing... what is the dollar amount I have to spend with a host where the techs start at least 'acting' like they give a shit about me? [/vent] OK I feel better now. __________________ Tradeking - my online broker \| 4.95 a trade \| make real $$

12-08-2006, 09:45 AM	#2
OG LennyT Wall Street Pimp Industry Role: Join Date: Jun 2003 Location: Phoenix, AZ Posts: 14,345	no thoughts on this? hmmmm maybe the GFY webmasters have the day off. __________________ Tradeking - my online broker \| 4.95 a trade \| make real $$

12-08-2006, 09:54 AM	#3
darksoul Confirmed User Join Date: Apr 2002 Location: /root/ Posts: 4,997	what did they mean by "corrupted" ? they accidentaly deleted your zone or what ? __________________ 1337 5y54\|)m1n: 157717888 BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN Cambooth

12-08-2006, 09:56 AM	#4
martinsc Too lazy to set a custom title Industry Role: Join Date: Jun 2005 Location: 127.0.0.1 Posts: 27,047	never heard of corrupted DNS... sounds like a fuck up.... __________________ Make Money

12-08-2006, 09:58 AM	#5
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Montreal, Quebec Posts: 29,746	1 -Well, if your site is down, that can be monitored ( with Isitup.com as an example ). 2 - you say you have a dedicated box. Why don't you run your own dns ? 3 -Also, you should have dns also on another box or network. Get a free dns account at zoneedit.com ... __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time ....

12-08-2006, 10:05 AM	#6
interracialtoons Confirmed User Join Date: May 2006 Posts: 1,910	They should have ns.their.com and ns1.their.com and that should have handled your problem without your site being down. Are they saying that the primary and the secondary DNS both fucked up? If so then that's bullshit. __________________ Done.

12-08-2006, 11:17 AM	#9
PHP-CODER-FOR-HIRE Confirmed User Industry Role: Join Date: Nov 2006 Posts: 1,090	Damned over-saturated hosting business... Have you considered running your own DNS? It's surprisingly easy. __________________ Hire a PHP Coder

12-08-2006, 11:20 AM	#10
Machete_ WINNING! Industry Role: Join Date: Oct 2002 Posts: 14,579	Its easy to monitor propogation and general DNS services. It sounds more like a fuckup with the serversetup like someone at the host who didn't know what he was doing, messed around where he shouldent

12-08-2006, 11:22 AM	#11
the alchemist Confirmed User Industry Role: Join Date: Dec 2004 Location: Montreal, Canada Posts: 3,271	Hi Lenny, if you need a real managed/monitored server with your own services running, hit me up I can take care of you if you want. __________________ 264 349 400

12-08-2006, 12:53 PM	#14
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,235	I have whm/cpanel,how to have your own dns setup?Also is it possible to have custom ip adress?

12-08-2006, 01:06 PM	#16
tical Confirmed User Join Date: Feb 2002 Location: Las Vegas Posts: 6,504	apt-get install bind nano /etc/resolve.conf, add "nameserver 127.0.0.1" to the top then save the file service bind restart should be good to go then __________________ 112.020.756

12-08-2006, 01:58 PM	#17
studiocritic Confirmed User Join Date: Jun 2005 Location: Irvine, CA Posts: 2,442	heh just move your dns to a dns service.. everydns.net is free and good. there are other fee-based services that are probably better. i've never seen everydns have any downtime. private (by proxy) registration and everydns = truly private domain __________________ 254342256

12-08-2006, 02:49 PM	#20
borked Totally Borked Industry Role: Join Date: Feb 2005 Posts: 6,284	was it just your domain that was affected? If the zone file became corrupted then it would affect every zone on the file, not just yours. I've never heard of MySQL DNS, which imo would be kinda dumb, but text files certainly can become corrupted - it takes time to open and lock a file for writing. It's a small amount of time, but it's finite, therefore corruption could occur if one call locked the file before the other could (and there was no error checking) or a race condition existed. It's a small chance, but possible. Noone's to blame, unless of course the DNS service guaranteed uptime, which would be kinda dumb. __________________ For coding work - hit me up on andy // borkedcoder // com (consider figuring out the email as test #1) All models are wrong, but some are useful. George E.P. Box. p202

12-08-2006, 02:50 PM	#21
borked Totally Borked Industry Role: Join Date: Feb 2005 Posts: 6,284	And like was mentioned, host your own DNS. Unless you run redundant load-balanced servers, hosting your own dns is the smarter option __________________ For coding work - hit me up on andy // borkedcoder // com (consider figuring out the email as test #1) All models are wrong, but some are useful. George E.P. Box. p202