ReneK

Just want to warn fellow webmasters about Xlabor before they purchase anything, their support is the WORST i've ever seen ! Their templates look nice, so i purchased, created my blog but stumbled upon a big error (!) in their template.

Not any answer to my ICQ's, no respond on emails, nothing ! Do NOT purchase anything from them, i'm sure there are much better designers around who DO provide support & service after purchase.. seems i'm not the only one having problems, they even don't deliver their templates, just do a search on GFY !

Juilan

I have bought several, they do take a long time to deliver, they do sometimes have difficulty communicating with the client, but they have never ripped me off and they do supply very nice themes for the price. And yes as to errors, I have a html/css guy go in and clean things up after the fact - that's life. I am still happy with what they have done for me, you take the good with the bad, and hope they will continue improving there service.

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Dirty F

I bought a template recently and asked for a custom logo (as they offer that service on the site). Got my template but never got a reply. So i did it myself in photoshop.

Snake Doctor

This thread could get interesting

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killerkay

they aren't scammers, hold your fucking horses

King Soil

Kind of sucks you have to have some other party go back and clean up the theme you purchased. As long as your happy in the end though thats all that matters.

Psycho_x

Yes support is slow but they do have some of the best designs available.They do require some clean up but for the money they are the best in my book.

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On-Rails

I have ordered some of their templates with no problems and service is fast however after delivery of the templates the service goes way down. I also asked for a logo change and never heard anything back from them.

I still think their stuff is a good deal just don't count on them for anything after you have purchased.

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Dirty F

I wonder how that works. Do they just instantly delete those mails and think ah fuck it or what?

DarkJedi

I spent a SHITLOAD of money at them.

Yes, support sucks.

MyNameIsNobody

I smell a ban coming.. don't claim that they are scammers.. because they are not..

they may(or may not) be providing bad serivices but they haven't scammed anybody as far as I know.

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Pimpin_J

XLabor Rocks My Socks!

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CaptainHowdy

Ouch........

AsianDivaGirlsWebDude

What was the problem in the template? Perhaps someone can suggest a solution here.

Who are some alternative template providers that also offer good support?

ADG Webmaster

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ForteCash

We have beautiful Romanians

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richsaun

I had big problems with them when I ordered a custom theme when James was there - it took a long time to get sorted but Czarina came on board and got it all sorted for me and was very helpfull. I have also ordered a number of normal templates from them and all have been recieved very quickly.

They may be slow at times but they are not scammers - try catching Czarina - she'll sort it out for you.

squishypimp

i was thinking of using them on an upcoming project, i didnt realize the support was bad.

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Lance69

My personal experience was good, and they did help me tweak a couple of things at my request as well. I'm sure they'll sort it out once you do get a hold of them.

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JD

figures...

PimpDaddyPants

If you are worried about getting ripped off or poor customers service. Why not spend the extra money and go with like "Machine Gun Kelly" or "Web Inc"

I promise you will not have any problems what so ever.

czarina

Guys, I haven't gotten a single ICQ or email that I haven't replied to. If you need help with anything regarding Xlabor, please ICQ me. I am available monday thru saturday, from 7 or 8am until 8pm.

DarkJedi

Whats your ICQ?

spacedog

Why anyone would buy a template that's a recoded .css of another free wordpress template is beyond me...

pornguy

Her ICQ is in her sig.

I have also used them on three occasions, and Since Czarina took over the day to day, things have gotten much better. Remember that they dont have all IN HOUSE people, so you may have to give them some time. But as long as you are in contact with Czarina, you WILL get what you asked for.

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RawAlex

I discovered a while ago that many designers that make wordpress templates don't have a fucking clue how to follow the design conventions and standard layouts / tagging. They make the designs all pretty and everything, but much of the stuff is hardcoded and doesn't allow for expansion or easy modification.

Be careful what you buy.

czarina

276-592-701

At your service

Dirty F

No offense but i knew you were gonna reply exactly this. I like what you guys offer and will buy more in the future but please stop the BS. This thread says enough. Your customer service majorly lacks and i wish you would just admit it, say you guys fucked up and from now on will answer customers instead of the same old "if you need anything hit me up" bs.

Look at all the fucking replies in this thread. How much clearer do you want it. The fact that customer support lacks doesnt piss me off. That you as expected deny it does.

czarina

Franck: I am indeed available during those hours. Of course, I take showers, have lunch, etc. during those hours, but if someone contacts me, I ALWAYS respond.
I took over xLabor about 2 months ago. Whatever happened before that, I had nothing to do with. But ever since, I have been nothing but helpful to the people who contact me for one reason or the other.

ReneK

I have ICQ'ed you several times on different days when you show up online (!) including today 2x, i've sent emails through your webbased form on your site, emails through my normal email client and you didn't get any of them ?

Brad Gosse

Very interesting read. I was considering them for some custom stuff.

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pornguy

Hey Franck Cutsomer Support is most places sucks and you know that. I am sure that they are not the firs company that you have had an issue with. But since Czarina took over, things that been a lot better, and she does answer the icq and mail. And as for this thread, the only thing I see other than the idiot that started it, is that people say the CS is not the best, but in general happy.

So dont make drama where it is not needed.

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Dirty F

What happened to all the unanswered mails including mine? Where are they? Deleted? Ignored? Where?

czarina

reneK: give me your icq number, and I will message you right now.
I swear I haven't gotten a thing from you.
Are you messaging my number? 276-592-701?

Dirty F

It just annoys me that its clear that someone there ignores customers. Im not saying its her. But still someone is. And like i expected she comes here telling nothing is wrong. Bullshit. Someone there is ignoring mails.

King Soil

Pornguy im not sure if people should know this but arent you and czarina connected? Doesnt she have something to do with your company or something?

czarina

Franck: when did you send those emails? I make it a point to answer my emails every 2 to 3 hours, all day long. If I get something from someone, I answer it. Why wouldn't I? It's not a conspiracy...

geedub

I can also vouch for how horrid these people are with custom work, here is my story

I'd say about three weeks ago I ordered a custom site after having nice results with my premade blog templates, I figured this has to work out... So I get an order done it costs 285 bucks, Ok, so I prepay 70 bucks cause thats what they wanted, no biggie... I go out of town on the weekends and shit, I let Czarina know blah blah no big deal. She has some stuff go down that makes her gone for a day, again no biggie... Here we are now, I notice some small errors with my final design that I ok'd and paid the remainder for... Now Czarina tells me that she will persoanlly fix these so they are done right away. I'm thinking sweet, I get to start this new project today.... I get it back with more errors than before and different html that looked like a retarded 5 year old put together. After numerous other changes, I get this fucked up design that is impossible to work with. So here I sit over 3 weeks since they started working on this, with the main part of the design done and not right, and the matching gallery template is nowhere to be found. All I have to say is FUCK YOU XLABOR.COM, APC DAVE, AND YOU CZARINA. FUCK YOU.

Thanks to a new guy, I got a new design that looks ten times better for half the price, and guess what guys??? IT WAS DONE THE SAME DAY! YAY!

If you need a premade blog template, you might wanna go with these guys, but for any custom work stay far, far away.

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King Soil

Oh never mind i see both of you guys work for Housewivescash.

mattz

Dirty F

Where you think? To customer support maybe? Just like the MANY other people in this thread who didnt get their email answered.

I dont want to start drama, i have nothing against you guys. It just annoys me. The facts are in this thread and you deny it.

ReneK

idiot ? hope you have a mirror out there, take a look you'll see one... i'm not the only one here who has problems, learn to read first

Czarina.. just counted my ICQ history, paged you 8 times when you were online.. no reply.. and my ICQ works perfect.. what about the mails, never received them either ? Your email based form isn't functioning ?

czarina

First off, the html is produced by photoshop when it slices the image, so I will have to talk to those retarded 5 year old programmers over at Adobe.com about the slicing.
Other than that, I did exactly what you asked me for. I sent you the template and you approved it, so I had it sliced by our designer and put into HTML and sent to you. You then asked me for a few changes, and I did them myself. Once it was delivered you asked me for even more changes, so I sent you those as well. We did exactly what you asked, and you approved and accepted it, otherwise, we would still be working on your project. If you weren't happy in the first place, why would you pay the remainder?

czarina

ONCE AGAIN:

reneK: give me your icq number, and I will message you right now.
I swear I haven't gotten a thing from you.
Are you messaging my number? 276-592-701?

emthree

Their whole "Free Logo" thing is funny. I asked for a site name change on one of the templates, and all they did was add arial text to the header in photoshop with my site's name. Not even a decent font was used. Not a big issue, I just felt like ranting about it. Other than that, my experience was fairly decent.

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Rhino22

thread has potential ;)

Dirty F

Then check your mail server, your icq, your computer and your mail form for errors because CLEARLY you are missing bunches of emails/icq's.

czarina

When you order one of our templates, and we "customize" the logo, what we do is take the PSD of the template, and change the text to read instead of "Teenie Update" (for instance) to "Your Site Name".. The font used is the same one that you see in the original template. If it is in Arial in the template, then it will be in Arial in your site, unless you request a different font explicitely.
I don't recall anybody requesting a different font, so...

czarina

if you want it changed now, I can do it. The people here who have dealt with me personally know that I will go out of my way to help them.

DaddyHalbucks

I bought a blog template 2 weeks ago, Czarina said she needed my contact info, I gave Czarina my email addresses days ago, still nothing.

Very unhappy here.

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ReneK

hmm.. seems i have czarinas attention now.. took a while