I can also vouch for how horrid these people are with custom work, here is my story
I'd say about three weeks ago I ordered a custom site after having nice results with my premade blog templates, I figured this has to work out... So I get an order done it costs 285 bucks, Ok, so I prepay 70 bucks cause thats what they wanted, no biggie... I go out of town on the weekends and shit, I let Czarina know blah blah no big deal. She has some stuff go down that makes her gone for a day, again no biggie... Here we are now, I notice some small errors with my final design that I ok'd and paid the remainder for... Now Czarina tells me that she will persoanlly fix these so they are done right away. I'm thinking sweet, I get to start this new project today.... I get it back with more errors than before and different html that looked like a retarded 5 year old put together. After numerous other changes, I get this fucked up design that is impossible to work with. So here I sit over 3 weeks since they started working on this, with the main part of the design done and not right, and the matching gallery template is nowhere to be found. All I have to say is FUCK YOU XLABOR.COM, APC DAVE, AND YOU CZARINA. FUCK YOU.
Thanks to a new guy, I got a new design that looks ten times better for half the price, and guess what guys??? IT WAS DONE THE SAME DAY! YAY!
If you need a premade blog template, you might wanna go with these guys, but for any custom work stay far, far away.