Epoch technical update / New data center - GoFuckYourself.com

Rand · 10-20-2006, 02:45 PM

For those of you who are not aware, Epoch has completed its move of the corporate headquarters and returned to Santa Monica.

The Marina del Rey office is now closed and Epoch is now located at 2644 30th Street (2nd floor) occupying the former office space of Google.

The final move took place yesterday when the data center and remaining servers were transferred to the new office.

Unfortunately, Epoch did experience an unexpected interruption in service between the hours of 6:00am and 7:00am yesterday (Thursday, October 19) Pacific time and an additional 15 minutes after noon. However, the move has now been successfully completed and all transaction services and web interfaces are now operating normally.

Some clients may have experienced difficulties logging into Epoch reports yesterday and possibly early this morning but the login issue has been resolved. Additionally, all reports have now populated compete sales statistics after data between the various servers was successfully merged.

We apologize for any inconvenience this may have caused. If you have any questions regarding reports or other Epoch features, please contact [email protected]. And please note that our local phone number has changed to 310-664-5700.

Thank you for choosing Epoch.

-- The Epoch Team

MrHits · 10-20-2006, 02:55 PM

Rand,

Are cs reps not working today? i sent in a couple emails its been several hours and have not had a response. Should I wait?

Rand · 10-20-2006, 03:11 PM

Quote:

Originally Posted by MrHtis

Rand,

Are cs reps not working today? i sent in a couple emails its been several hours and have not had a response. Should I wait?

What email address are you using?

Penrod · 10-20-2006, 03:12 PM

Quote:

Originally Posted by MrHtis

Rand,

Are cs reps not working today? i sent in a couple emails its been several hours and have not had a response. Should I wait?

Me too. Have not heard anything back from CS today. Also did not receive today's wire.

Penrod · 10-20-2006, 03:12 PM

Quote:

Originally Posted by Rand

What email address are you using?

support at paycom.net

MrHits · 10-20-2006, 03:15 PM

ya.. support at paycom.net

nothing...sent two emails.. :-(

Ray@TastyDollars · 10-20-2006, 03:52 PM

We called tech today for a small issue, got someone on the phone right away.

Ray

Quinn · 10-20-2006, 04:14 PM

Is there a problem with the postback to the EpochTransStats? Same email problem with me as well sent one of yesterday to support at paycom.net with no response.

Rand · 10-20-2006, 04:20 PM

We looked into the mail issue with tech support and it turns out that our mail server had queued up outgoing mail. That queue has been cleared and all email sent out. Please let me know if you haven't received your responses.

Penrod - All wires went out yesterday for delivery this morning. If you have not received your wire please contact accounting @ epochsystems .com with your master code so they can look into it.

WiredGuy · 10-20-2006, 04:25 PM

Did Google leave anything behind when you moved in

WG

Rand · 10-20-2006, 04:33 PM

Quote:

Originally Posted by Quinn

Is there a problem with the postback to the EpochTransStats?

Checking now.

Juicy D. Links · 10-20-2006, 04:36 PM

Nice and congrats lets see some pics of the new office

Rand · 10-20-2006, 04:47 PM

Quote:

Originally Posted by WiredGuy

Did Google leave anything behind when you moved in

WG

haha! Yeah, the did actually. Some kick-ass furniture and really cool conference room. The place is a lot more hip than our Glencoe office (which was nice, but the new space is better!)

You're welcome to come out for a visit anytime!

Pete-KT · 10-20-2006, 05:51 PM

Can you contact me please, tryin to signup to epoch for processing

V_RocKs · 10-20-2006, 06:18 PM

Insane housing prices around there...

WarChild · 10-20-2006, 06:21 PM

I am almost certain there is a postback issue with paycom, I have sent an email to support but it has not been answered yet. In fairness, it's only been a few hours.

Martin · 10-22-2006, 10:16 AM

Hey Rand would love to know if you plan to update your Affiliate System? For both webmasters and paysite owners.

CCBill is way ahead of you in this area.

Martin · 10-22-2006, 02:22 PM

Maybe bump this again tomorrow.

10-20-2006, 02:45 PM	#1
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Epoch technical update / New data center For those of you who are not aware, Epoch has completed its move of the corporate headquarters and returned to Santa Monica. The Marina del Rey office is now closed and Epoch is now located at 2644 30th Street (2nd floor) occupying the former office space of Google. The final move took place yesterday when the data center and remaining servers were transferred to the new office. Unfortunately, Epoch did experience an unexpected interruption in service between the hours of 6:00am and 7:00am yesterday (Thursday, October 19) Pacific time and an additional 15 minutes after noon. However, the move has now been successfully completed and all transaction services and web interfaces are now operating normally. Some clients may have experienced difficulties logging into Epoch reports yesterday and possibly early this morning but the login issue has been resolved. Additionally, all reports have now populated compete sales statistics after data between the various servers was successfully merged. We apologize for any inconvenience this may have caused. If you have any questions regarding reports or other Epoch features, please contact [email protected]. And please note that our local phone number has changed to 310-664-5700. Thank you for choosing Epoch. -- The Epoch Team __________________ -- Rand Payment Industry - Communications - Quality Assurance

10-20-2006, 02:55 PM	#2
MrHits Confirmed User Join Date: Apr 2003 Location: Boulder, CO Posts: 236	Rand, Are cs reps not working today? i sent in a couple emails its been several hours and have not had a response. Should I wait? __________________

10-20-2006, 03:15 PM	#6
MrHits Confirmed User Join Date: Apr 2003 Location: Boulder, CO Posts: 236	ya.. support at paycom.net nothing...sent two emails.. :-( __________________

10-20-2006, 03:52 PM	#7
Ray@TastyDollars www.TastyDollars.com Join Date: May 2002 Location: Montreal Posts: 6,797	We called tech today for a small issue, got someone on the phone right away. Ray __________________ The nets best interracial and cuckold site The nets hottest teen site ICQ me: 161 375 873

10-20-2006, 04:14 PM	#8
Quinn Confirmed User Industry Role: Join Date: Jul 2002 Location: Los Angeles Posts: 560	Is there a problem with the postback to the EpochTransStats? Same email problem with me as well sent one of yesterday to support at paycom.net with no response. __________________ Quinn AdultAppMart - Adult Friendly Android App Marketplace ICQ: 102 332 617

10-20-2006, 04:20 PM	#9
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	We looked into the mail issue with tech support and it turns out that our mail server had queued up outgoing mail. That queue has been cleared and all email sent out. Please let me know if you haven't received your responses. Penrod - All wires went out yesterday for delivery this morning. If you have not received your wire please contact accounting @ epochsystems .com with your master code so they can look into it. __________________ -- Rand Payment Industry - Communications - Quality Assurance Last edited by Rand; 10-20-2006 at 04:21 PM..

10-20-2006, 04:25 PM	#10
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,482	Did Google leave anything behind when you moved in WG __________________ I play with Google.

10-20-2006, 04:36 PM	#12
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	Nice and congrats lets see some pics of the new office

10-20-2006, 05:51 PM	#14
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	Can you contact me please, tryin to signup to epoch for processing

10-20-2006, 06:18 PM	#15
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,409	Insane housing prices around there...

10-20-2006, 06:21 PM	#16
WarChild Let slip the dogs of war. Industry Role: Join Date: Jan 2003 Location: Bermuda Posts: 17,263	I am almost certain there is a postback issue with paycom, I have sent an email to support but it has not been answered yet. In fairness, it's only been a few hours. __________________ .

10-22-2006, 10:16 AM	#17
Martin "Assassins" Industry Role: Join Date: Dec 2001 Location: At home Posts: 17,277	Hey Rand would love to know if you plan to update your Affiliate System? For both webmasters and paysite owners. CCBill is way ahead of you in this area. __________________

10-22-2006, 02:22 PM	#18
Martin "Assassins" Industry Role: Join Date: Dec 2001 Location: At home Posts: 17,277	Maybe bump this again tomorrow. __________________