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tony286

09-07-2006 10:58 PM

A few things if they put the money back in your account and then say dont touch it.You really dont have it. Here is my guess what the problem is :
No real customer service training, I worked as a service advisor almost as long as I worked in adult when I was in NY. How you present things to a customer makes a difference. I was getting a customers Jaguar ran it into a concrete column. I handled it got him a rental, apologized sincerely and got it fixed .He was still my customer the next 2 yrs I was there before I left for GA. I would also bet this comes from above because it seems a common thread with the customer service people there. Attitude come from the top and rolls down.

jayeff

09-07-2006 11:39 PM

Quote:

Originally Posted by JFK

I use Epassporte in my daily business activities.I do NOT have any problem with them, so I will continue to say so

Which of itself is fair enough, but how relevant are such observations? As I wrote in a thread explaining my 3-week tussle to get a replacement for my expired Electron, even EP's worst critics cannot imagine they don't conduct most of their business as expected. When all is said and done, the vast majority of their transactions are automated from end to end, so isn't that inevitable?

Which in turn means that the number of customers with genuine grievances must be in a minority. But isn't the way these customers are treated a much better barometer of the company's real character than its handling of routine business? Nor is it the slightest consolation to people who are unlucky enough to get jerked around, to be reminded that they are in a minority. So what? Does that somehow put a better face on the way they are being treated?

betabomb

09-07-2006 11:40 PM

that's not the reason

JFK	09-08-2006 01:46 AM

Quote:

Originally Posted by Jace

LOL....where the hell did you get that from?

I am just stating the obvious dude, epassporte fucks up, and A LOT, yet their favorite cheerleaders always come to their rescue to chant their praises of joy, and it is the most transparent cheer on this board\

honestly, if there were more than the one group of people that came to epassportes rescue time and time again, it would be way different, but aside from occasional straggler that comes in and states "they have never done me wrong", it is the same people over and over again cheering from the balcony

Just because you have never has an issue with epassporte doesn't mean the issues are not there, and any idiot can read one of these threads and see where the issues lie, yet you just turn your head up every time and cheer cheer cheer....how about instead of cheering, do something constructive for that company you love so much and work with them to resolve some of these CS issues they have, are you that much of a team player, or are you just what everyone assumes you are, a cheerleader?

I am just stating the obvious dude, when/if epassporte fucks up, a LOT of their antagonists always come to chant their displeasure, and it is the most transparent bashing on this board:2 cents:

JFK	09-08-2006 01:49 AM

Quote:

Originally Posted by Jace

haha, I know WAY more about you than you will ever know :winkwink:

WOW I'm impressed,I feel so warm and cuddly inside because of this:upsidedow

JFK	09-08-2006 02:10 AM

Quote:

Originally Posted by Jace

and let me adress this one real quick

yes, you are right, if someone was supportive (monetary or other ways) to me, I would return the favor, I always do

but when there is money involved, and people know that company A is paying me money on a monthly basis for a service and there is a favoritism in place because they pay me that money, I would NEVER get in the middle of ANY drama that company has on any board, because that would it make me look like a fool for stepping into a situation where I was biased, whether I used their service or not, and whether I loved their service or not, it would not be fair to others to lay my biased views on the table

and let ME adress this one real quick:
It is only in YOUR personal opinion that my views are biased. It is not what I feel and just because there is a mob mentality on this board. I am not going to stop saying what I beleive in.
There is a silent majority out there who are quite happy with the service Epassporte provides, but they cant be bothered coming and posting in these threads because they are too busy making a living to get involved in a pissing contest.
If in your opinion I look like a fool so be it, its not the first time or the last I'm sure its been said. So have a great day, thanks for the bumps:1orglaugh

DamageX

09-08-2006 10:41 AM

Quote:

Originally Posted by teg0

Exactly. I've seen ePassporte reps act completely unprofessional on GFY a number of times.

As has the owner been acting.

Quote:

Originally Posted by JFK

I am just stating the obvious dude, when/if epassporte fucks up, a LOT of their antagonists always come to chant their displeasure, and it is the most transparent bashing on this board:2 cents:

And the obvious you are stating indeed. You're praising them for something they don't actually make an effort to perform. Those bashing them are actually bashing them for the same reason. You're happy now, but put yourself in sleeves' shoes, how comfortable would that make you? It's one of the reasons why I still watch for epassporte threads on a daily basis, simply because "what if?" The only problems I ever had with epass were solved, but that, along with the amount of complaint threads happening on a daily basis, still doesn't help inspire trust in the company, for me.

Hammer

09-08-2006 11:47 AM

I have to laugh at Jace. He posted on Oprano yesterday that he's put me on ignore on every board I post on because I'm too negative and only post to stir shit. He said everyone notices it and I just saw him tell JFK that everyone notices how he promotes people he likes. So I want to know two things. First, how is it that he knows what everyone notices, and second, how can he condemn me for arguing with someone when I think they're wrong and then attack JFK for saying something nice about ePassporte?

He supposedly has me on ignore, so I guess he'll never see this post anyway, but I still thought it was funny to see him jump JFK's shit.

Barefootsies

09-08-2006 12:23 PM

Quote:

Originally Posted by Jarmusch

http://img170.imageshack.us/img170/6...ssdramabu4.jpg

http://www.orlyowl.com/lolowl.jpg

Lykos

09-08-2006 12:34 PM

never ever had problem with epass :thumbsup

sleeves

09-08-2006 12:36 PM

Quote: