Just trying to show that there is another side to Epassporte, I love mine and use it worldwide:thumbsup You are entitled to your opinion and so are we:2 cents:

JFK, one question before I say more:
does epassporte now or have they ever paid for advertising in your magazine or on fubarwebmasters.com?

It's not the service, it's the people.

exactly...epassporte actually is a pretty solid service, and with a little tweaking to the backend it could be amazing

the people making decisions and providing support is where the links in the chain are breaking, and those links are really falling to the ground fast

That's the frustrating part. It really blows that it could be SO good.

I'm going to be using the thing Chio's been talking about instead -- I'd trust that guy to the ends of the Earth with whatever he comes out with.

people and companies fuck up all the time, and i am personally pissed at myself for wasting time reading this thread

ePassporte is a very good product, and if I had a $200 problem I would deal with ePassporte directly and strive to work things out

no where have I seen the folks from ePassporte be beligerent in any correspondence here, and I think some people on this board think too much of themselves

In this industry I have been ripped off by so many people to both small and large degrees and not once did any of them try as much as ePassporte has to resolve your issue.

This IMO is just a pile of shit waste of time thread by someone who hasnt a clue on how to resolve a poxy $200 issue without screaming like a baby

Honestly sleeves.... Grow up!

more epassporte drama, when will it end?!?!

As I've said numerous times the amount isn't $200. Shaliza said that in an attempt to make a wisecrack and put the focus some where else than where it needs to be. But I could really care less about your opinion of me, I have my own principles.

And I still dont have my money. What happened shaliza, I thought you were going to check on it?

Let me tell you guys something about wells fargo. I have a commercial account there, I have all my credit there, I have my loans there. I have meetings there a weekly basis with financial planners. I know their system pretty good.

1) Wells fargo's incoming wire system is fully automated. As long as electra cash didn't make a typo, it would have went to the correct account...

2) Its wells fargo's policy to return any wire sent to them in error, all they would have to do is simply call wells fargo and tell them that the funds went to the wrong account, they would resverse the wire within minutes...

It sounds like there was some other sort of problem, or electra cash made an error some where and doesn't want to admit it. Its pretty low to blame a customer for their mistakes.




This reply is just my opinion, nothing in my reply was meant to downgrade any company or person.

He's said several times that it was more than that, $200 was a figure thrown out by Shaliza to diminish the importance of the matter. Regardless, would you feel the same way about him if the amoun was $20K? It doesn't matter how much it is, IT'S HIS FUCKING MONEY, for which he's been getting dicked around for over a month.

""

I think its illegal to post anyones account balance or dollar amount in their account. Or atleast extremely low,regardless of how much it is, it shouldn't matter.

And this is exactly what Wells has been telling me for the last month. They have no idea what Epass or Electracash is talking about. I must sound like a broken record repeating this stuff. But Epass and Electracash are sticking to their guns. I've banked with wells for 15 years without a problem. And now all of a sudden according to epass they've just decided to screw with me.

The messed up thing is that everyone in epass says something different. Keyser admitted that Electracash messed up and then retracted his statement when I made this post. He said that something like 15 days ago. So for 15 days he was thinking the same thing as me and then yesterday he realized it was my banks fault? Come on! And he's apparently their best rep!

Im still waiting on the status of my last withdrawal atempt! Since shaliza and keyser both said they'd check on it for me. The 7 days has come and gone again, so whats the new excuse?

thats what pissed me off the most too!!!

Still no response, Keyser asks me to email him. I've emailed him 3 times since yesterday and still no reply! I also just noticed they put the money back into my epass account again!!! What the hell for I have no idea! Am I aloud to touch it this time keyser? Are you finally going to send me a check after my 20th request? An answer would be great!

Im still waiting for a reply!

Sent: Thursday, September 07, 2006 5:16 PM


I am out sick today and just checking for urgent things so thats why my reply is late.
The ACH were returned from the ACH processor, we are looking into sending your money to you another way.
I should have more news on this tomorrow.

Regards,
Michael Olsen


Amazing, I never saw that reply coming!!!

Juicy Links must have his home phone number!

Epass needs to go oldschool when handling these situations.

Try issuing the customer one of these....


http://members.shaw.ca/graphx/pics/monopoly.jpg


I used to love getting these. :D

Well hey, at least they didnt DEBIT your account for the amount of your deposit, like they did to me once.

YES absolutely, but what does that have to do with anything, I happen to like the product and like I say I use it worldwide never any problems. They pay for advertising on my various mediums, NOT to defend them:2 cents:

and can I say................100:Graucho

Shaliza needs to stick to posting contest threads and stay out of matters she knows nothing about.

If you insult them, what are the odds they will continue to use your services?
If you defend them (ie kiss butt) do you think your odds increase?

Common sense.

Sorry its NOT about kissing butt, I happen to like the servie and will say it so, contrary to other popular bashing opinion. If they stopped advertising I would still say the same thing. Love the convenience and ease of use of the card. So you need to bark up another tree:winkwink:

Hey fair enough. It was just an assumption - I'm not right ALL of the time. :winkwink:

I was wondering why she didnt answer me today since keyser was sick!

hey fair enough:winkwink: :1orglaugh

you are pretty obviously vocally supportive for anyone who throws money your way, or if they are your buddies...that is something everyone has noticed for a long time man, there isn't anything wrong with protecting your investment, but no one really takes you all that seriously when you defend people that throw money at you

only because you would want their advertising back again :winkwink:

Does it bother you that I get along with people? I am here for business unlike some people. If people are supportive of you, would you not return the favour in kind?

You know very little about me, aside from posting on the board. Its NOT all about the money. Nor do I support people just because they happen to advertise with me. As Stated before, I use Epassporte in my daily business activities.I do NOT have any problem with them, so I will continue to say so, even if it does not increase my popularity in some quarters:winkwink:

LOL....where the hell did you get that from?

I am just stating the obvious dude, epassporte fucks up, and A LOT, yet their favorite cheerleaders always come to their rescue to chant their praises of joy, and it is the most transparent cheer on this board\

honestly, if there were more than the one group of people that came to epassportes rescue time and time again, it would be way different, but aside from occasional straggler that comes in and states "they have never done me wrong", it is the same people over and over again cheering from the balcony

Just because you have never has an issue with epassporte doesn't mean the issues are not there, and any idiot can read one of these threads and see where the issues lie, yet you just turn your head up every time and cheer cheer cheer....how about instead of cheering, do something constructive for that company you love so much and work with them to resolve some of these CS issues they have, are you that much of a team player, or are you just what everyone assumes you are, a cheerleader?

haha, I know WAY more about you than you will ever know :winkwink:

and let me adress this one real quick

yes, you are right, if someone was supportive (monetary or other ways) to me, I would return the favor, I always do

but when there is money involved, and people know that company A is paying me money on a monthly basis for a service and there is a favoritism in place because they pay me that money, I would NEVER get in the middle of ANY drama that company has on any board, because that would it make me look like a fool for stepping into a situation where I was biased, whether I used their service or not, and whether I loved their service or not, it would not be fair to others to lay my biased views on the table

Well since I took the time to read this whole thread, I guess I'm entitled to post my experiences/thoughts on it :upsidedow

1) Some of Shaliza's replies in this thread are completely unprofessional. Someone in her position should know better. True it's the Adult Industry and it's GFY, but their product is pretty mainstream (payment/billing/finance related) and people usually expect professionalism form that type of company. Trust me, sometimes it'd be too easy (and fun!) to reply to people with large amounts of saracasm and ridicule, but if you are representing a company, I don't think they'd appreciate that much :2 cents:

2) Michael O. has always given me and my gf great support with our epassporte issues. In a case like this, my opinion is it's probably mostly out of his hands and above his head, so it's not his fault.

3) ePassporte phone support are still worse than thinking-impaired monkeys.

4) ePassporte the service itself, ROCKS. I don't own any credit cards and it really helps me out when traveling, in some countries it even gives me a few %s better exchange rates than the banks do :) It also let's me make online purchases, and it's always worked here anywhere I go in Costa Rica.

5) My suggestion to ePassporte is to always have the original agent who replied to the first email be the only point of contact from then onwards. This will avoid miscommunication, etc... Of course they may have to escalate the situation to get answers, but their superior should reply back to them (the agent) and only th shoudl contact the customer.

6) When I first read the main email in question here, what I understood was "your funds are available again for use - like say online use, transfers to anoher account, etc...) but still don't try to withraw via ACH until we say so". However I can see how it's vague and could be interpreted the way Sleeves did, so I guess next time they shoudl just spell it out a little more obvious so there is no guessing involved.

That's my piece, here's to Sleeves getting his cash and me one day visiting GFY and not seeing any ePassporte drama threads :winkwink: :thumbsup

mt local bank has their online system setup so that there is a "Actual Balance" and "Available Balance"...the actual balance is the real amount of money in there, the Avialable balance is how much money I have avasilable to me, subtracting the money that people have holds on

why can't epassporte do something like that?

theres some really good points here.. :thumbsup :thumbsup

Yeah my bank does the same, shows me 'frozen' money (authorizations not yet settled). There are a lot of features form online banking ePassporte could implement to imprve their system :)

From what I understood though from the email he posted, the money was not held or frozen. If he tried to transfer it to someone or pay online or use the debit card if he had it, it would have worked. However like I said that's how I understood it, but t's easy to see how he would have thought it was available for him to try and withdraw via ACH again.

tx 4 the nfo

Exactly. I've seen ePassporte reps act completely unprofessional on GFY a number of times. I'm about ready to stop using them. You're dealing with my money for crying out loud.