Netsol holds domain hostage - GoFuckYourself.com

steffie · 06-06-2002, 12:36 PM

On May 15th I bought 4 domains with Netsol (company I used since 1996). All three came thru fine except one. I kept reloading the page figuring it didn't hit. To no prevail!

I called Netsol right a way and they informed me that somebody bought the domain. Well yeahhh I did! They told me I had to call back in 2 days and they would check into it.

For the past 3 weeks I have now called Netsol almost on a daily basis. At one time the guy told me my Service ticket was closed and they had to re-open another service ticket. Well guess what. I just called and nada NOTHING... They don't know, they have no idea, their tech is going to look into it.. blah blah blah..

Help what can I do! I am sooooooo frustrated, the domain name shows as sold with Netsol as registrar now instead of me. It is not showing up in my account manager and I already paid for it and it was deducted out of my account.

I also paid for 2 domains to have the Registran Name changed into my now LLC company. They told me 4-7 days. It was also done on May 15th and they now telling me they are so backlogged it will take another 2 weeks

I am really upset I want my fucking domain... and I am rendered totally helpless with these jerks. Anybody knows a good registrar where I can move my 100+ domains and won't jerk me around.

Netsol

Brown Bear · 06-06-2002, 12:39 PM

directnic is the best

RobertD · 06-06-2002, 12:55 PM

directnic, all the way

Wiredoctor · 06-06-2002, 01:05 PM

www.bulkregister.com Very good service.

marzzo · 06-06-2002, 01:10 PM

www.dotregistrar.com has always treated me right, after hundreds of registrations, transfers, and even returns (yes, you have 3 days to "return" the domain back to the pool and have the fees refunded - NOBODY else allows this!) they're definitely my favorite. Cheap prices and everything is done with domain credits.

Two thumbs up!

- Marzzo

jimmyf · 06-06-2002, 01:11 PM

Brown Bear

and

RobertD

Gave you the answer that's who I use and I have nothing but good to say about them....

Have no ideal what you paid..... all I know is you get what you pay for....

They were great.... emails... answered all .... I think you can even bank money with them.... and use it at a later date...

lawpal · 06-06-2002, 01:15 PM

although it won't help much, if you have been charged for the transaction you should do the following (just to make sure you protect yourself)

Sit down
Calm down
write Netsol a very detailed letter

example:

Dear Shithead at NetSol:

My name is blah blah blah.

On X date I logged onto Netsol and registered X name.

I was charged for the registration on X credit card. I have confirmed with my credit card company that the transaction was completed, and that Netsol has accepted payment for the registration. (insert as much detail as possible)

I checked back with NetSol after I registered the name, and the name was not shown as registered in my name. (be as detailed as possible)

Please investigate and correct this matter to ensure that the domain name is registered in my name as follows:

(insert information)

All rights available by law are specifically reserved herein.

Sincerely,

Go Fuck Yourself.

That is just an example. An alternative is to get them on the phone, and insist to speak with a supervisor in their billing department. The will give you a huge fucking run around and try not to let you speak to anyone. Don't let them. Insist that you speak to a supervisor or manager or someone superior to the floor flunkey that answers the phone.

If you can actually get someone on the phone who sounds like they know what they are talking about, explain, CALMLY, what happened. Don't be angry. Don't be a dick or a bitch. Be cool with them. It will be much easier to work with them than against them. Whatever you do, make sure they explain, in detail, exactly what happened step by step. They keep detailed records of all transactions, so don't let them bullshit you that the information is not available. Trust me, they will try to give you the run around.

If you still cannot get results, and you have been charged on your credit card for the domain name, write an extremely detailed letter to your credit card company and ask them to investigate the charge as fraud complaint against NetSol. That is an extreme measure which I do not advocate, but it is an option sitting out there.

Hope that helps. Its not full proof, and they are a pain in the ass. Just don't get too frustrated. Step back, take a deep breath, and then take the next steps forward decisively.

Jamie · 06-06-2002, 01:23 PM

DIRECTNIC.COM

enuff said

steffie · 06-06-2002, 01:29 PM

The letter is a great idea, I am going to write it today. When I have talked to Netsol I work under the prinicipal NOT to shoot the messenger and I am always pretty nice.

However today I demanded to speak with somebody above the phone - girl and they told me nobody is available. I told them that I would hold. They told me their is nobody but her there. Than I got a bit upset.. I told her "I just don't believe you have no supervisor or accounting department, there is just no way!" She told me that she will write me another ticket and basically ended the conversation.

This is really upsetting to me. Unfortunatly the domain I bought is for a local Newspaper we are starting for the area we live in. Like a news-bulletin and we really wanted to get it up and advertise it June 1st because school has let out around here and it has lots of stuff on it for kids to do during the summer.

NETSOL DIE

funkmaster · 06-06-2002, 01:54 PM

directnic: US$15.00/per year

... the funkmaster pays less than that !!

ADIDAS · 06-06-2002, 01:56 PM

godaddy.com

Milton · 06-06-2002, 02:26 PM

godaddy is number one ! i aggree!

lawpal · 06-06-2002, 02:27 PM

Quote:

Originally posted by ADIDAS
godaddy.com

yea, I use them also

good service

I have used netsol in the past, but they are too fucking expensive, and plus they are assholes if you have a problem

06-06-2002, 12:36 PM	#1
steffie Confirmed User Join Date: May 2002 Location: Somewhere in the Mountains, far far away Posts: 2,422	Netsol holds domain hostage On May 15th I bought 4 domains with Netsol (company I used since 1996). All three came thru fine except one. I kept reloading the page figuring it didn't hit. To no prevail! I called Netsol right a way and they informed me that somebody bought the domain. Well yeahhh I did! They told me I had to call back in 2 days and they would check into it. For the past 3 weeks I have now called Netsol almost on a daily basis. At one time the guy told me my Service ticket was closed and they had to re-open another service ticket. Well guess what. I just called and nada NOTHING... They don't know, they have no idea, their tech is going to look into it.. blah blah blah.. Help what can I do! I am sooooooo frustrated, the domain name shows as sold with Netsol as registrar now instead of me. It is not showing up in my account manager and I already paid for it and it was deducted out of my account. I also paid for 2 domains to have the Registran Name changed into my now LLC company. They told me 4-7 days. It was also done on May 15th and they now telling me they are so backlogged it will take another 2 weeks I am really upset I want my fucking domain... and I am rendered totally helpless with these jerks. Anybody knows a good registrar where I can move my 100+ domains and won't jerk me around. Netsol __________________ Partying since '96 and not going anywhere Anna's Dorm

06-06-2002, 12:39 PM	#2
Brown Bear Confirmed User Join Date: May 2002 Posts: 4,982	directnic is the best __________________ Surrender all your independent thinking and Click Here for re-programming.

06-06-2002, 12:55 PM	#3
RobertD Confirmed User Join Date: Feb 2001 Location: Bellingham, WA Posts: 1,149	directnic, all the way __________________ Sexy Latinas

06-06-2002, 01:05 PM	#4
Wiredoctor Confirmed User Join Date: Dec 2001 Location: The Great USA Posts: 1,632	www.bulkregister.com Very good service. __________________ Search For Everything In One Easy Portal Big Juicy Nipples.com

06-06-2002, 01:10 PM	#5
marzzo Confirmed User Industry Role: Join Date: May 2002 Posts: 2,134	www.dotregistrar.com has always treated me right, after hundreds of registrations, transfers, and even returns (yes, you have 3 days to "return" the domain back to the pool and have the fees refunded - NOBODY else allows this!) they're definitely my favorite. Cheap prices and everything is done with domain credits. Two thumbs up! - Marzzo __________________ 4 5 zero - 2 2 - nine nine nine

06-06-2002, 01:11 PM	#6
jimmyf OU812 Join Date: Feb 2001 Location: California Posts: 12,651	Brown Bear and RobertD Gave you the answer that's who I use and I have nothing but good to say about them.... Have no ideal what you paid..... all I know is you get what you pay for.... They were great.... emails... answered all .... I think you can even bank money with them.... and use it at a later date... __________________ Epic CashEpic Cash works for me Solar Cash Paysite Plugin Gallery of the day freesites,POTD,Gallery generator with free hosting

06-06-2002, 01:15 PM	#7
lawpal Confirmed User Join Date: Feb 2002 Location: Miami Posts: 824	although it won't help much, if you have been charged for the transaction you should do the following (just to make sure you protect yourself) Sit down Calm down write Netsol a very detailed letter example: Dear Shithead at NetSol: My name is blah blah blah. On X date I logged onto Netsol and registered X name. I was charged for the registration on X credit card. I have confirmed with my credit card company that the transaction was completed, and that Netsol has accepted payment for the registration. (insert as much detail as possible) I checked back with NetSol after I registered the name, and the name was not shown as registered in my name. (be as detailed as possible) Please investigate and correct this matter to ensure that the domain name is registered in my name as follows: (insert information) All rights available by law are specifically reserved herein. Sincerely, Go Fuck Yourself. That is just an example. An alternative is to get them on the phone, and insist to speak with a supervisor in their billing department. The will give you a huge fucking run around and try not to let you speak to anyone. Don't let them. Insist that you speak to a supervisor or manager or someone superior to the floor flunkey that answers the phone. If you can actually get someone on the phone who sounds like they know what they are talking about, explain, CALMLY, what happened. Don't be angry. Don't be a dick or a bitch. Be cool with them. It will be much easier to work with them than against them. Whatever you do, make sure they explain, in detail, exactly what happened step by step. They keep detailed records of all transactions, so don't let them bullshit you that the information is not available. Trust me, they will try to give you the run around. If you still cannot get results, and you have been charged on your credit card for the domain name, write an extremely detailed letter to your credit card company and ask them to investigate the charge as fraud complaint against NetSol. That is an extreme measure which I do not advocate, but it is an option sitting out there. Hope that helps. Its not full proof, and they are a pain in the ass. Just don't get too frustrated. Step back, take a deep breath, and then take the next steps forward decisively.

06-06-2002, 01:23 PM	#8
Jamie Confirmed User Join Date: Apr 2001 Location: CelebPay.com Posts: 2,517	DIRECTNIC.COM enuff said __________________ CelebPay: Promote Celebrity Reviews i/c/q - :1851935

06-06-2002, 01:29 PM	#9
steffie Confirmed User Join Date: May 2002 Location: Somewhere in the Mountains, far far away Posts: 2,422	The letter is a great idea, I am going to write it today. When I have talked to Netsol I work under the prinicipal NOT to shoot the messenger and I am always pretty nice. However today I demanded to speak with somebody above the phone - girl and they told me nobody is available. I told them that I would hold. They told me their is nobody but her there. Than I got a bit upset.. I told her "I just don't believe you have no supervisor or accounting department, there is just no way!" She told me that she will write me another ticket and basically ended the conversation. This is really upsetting to me. Unfortunatly the domain I bought is for a local Newspaper we are starting for the area we live in. Like a news-bulletin and we really wanted to get it up and advertise it June 1st because school has let out around here and it has lots of stuff on it for kids to do during the summer. NETSOL DIE __________________ Partying since '96 and not going anywhere Anna's Dorm

06-06-2002, 01:54 PM	#10
funkmaster So Fucking Banned Join Date: Sep 2001 Location: shell beach Posts: 7,938	directnic: US$15.00/per year ... the funkmaster pays less than that !!

06-06-2002, 01:56 PM	#11
ADIDAS Confirmed User Join Date: Sep 2001 Location: San Diego CA USA Posts: 638	godaddy.com __________________ <img src="http://www.sunlightcontent.com/images/sl_but.gif" border=0> Professional Video Encoding As Low As $2.00 Per Minute ICQ # 125084296

06-06-2002, 02:26 PM	#12
Milton Confirmed User Join Date: Apr 2002 Location: Mauritius Posts: 1,118	godaddy is number one ! i aggree!