Overage on ServerMatrix, not happy with the service, can i get $ back? - GoFuckYourself.com

jscott · 07-18-2006, 01:22 PM

I was charged $195 for server overage few days ago, but during the mont of my overage my server was up and down, and always pinging in critical condition

can i charge that back since the service/server couldnt even keep up barely?

any have experience with this?

3M TA3 · 07-18-2006, 01:32 PM

i wouldn't try charging back, after all it was up long enough to use $195 in overages.

Can I ask what server you have? also with most SM boxes, you are responsible for the uptime, SM is responsible for the connectivity. Unless you buy their management package.

$195 in overages taking out a P4 (depending on the content) is now unbelievable. You could have load balanced two servers, doubled your output and we wouldn't be having this conversation.

jscott · 07-18-2006, 01:35 PM

well, i do pay a separate company for the server management..............i'd rather not chargeback, i just submitted a ticket for a refund or for partial refund

i lost a lot of traffic because of the unstableness of the server and it's downtime throughout the month tho

and yea i heard about the load balancing, sounds great, but i already purchased another server so i should be ok for now

thanks for your comments 3MTA3

fris · 07-18-2006, 01:38 PM

a friend has 3 or 4 servers with them, he hasnt really had a problem, maybe a couple times been slow. overall their 1500 gig servers are good priced, if you were in early enough you could get one for 79$

but i would call them up on the phone, i always prefer real time when dealing with issues like that. explain everything

webgurl · 07-18-2006, 01:38 PM

I have been charged up the bumhole with the "overage" usage .
We learnt our lesson from that pretty damn quick ...
You really have to watch that , go for a flat rate if you can .
Usually cost more but its worth it - but then again depends how much
bwidth you use . Hit me up Jscott

liquidmoe · 07-18-2006, 01:45 PM

You would have to check your SLA to see what their policy on refunds or credits are.

If you really were having network connectivity issues since you mentioned bad pings, then they may issue you a credit, even if your server was underperforming due to management issues, there shouldnt have latency issues or bad ping times.

3M TA3 · 07-18-2006, 07:01 PM

Quote:

Originally Posted by liquidmoe

You would have to check your SLA to see what their policy on refunds or credits are.

If you really were having network connectivity issues since you mentioned bad pings, then they may issue you a credit, even if your server was underperforming due to management issues, there shouldnt have latency issues or bad ping times.

many times if apache is running slow or crashes pings won't respond or they will be very slow.

I personally still say that if you have a scripted site with $195 in SM overages that i'm suprised that server was up long enough to get to $195

I don't like SM, but i don't really dis-like them either. I've always had great uptimes and only been down for 2 reason. 1- schedualed maintenance and 2- apache crash.

jscott · 07-19-2006, 08:45 AM

thanks guys, i submitted a ticket, they said i can get my charges reviewed, i'll let ya know what happens

thanks a lot for your comments

gooddomains · 07-19-2006, 09:10 AM

hope you get it resolved

07-18-2006, 01:22 PM	#1
jscott So Fucking Banned Industry Role: Join Date: Feb 2001 Location: Taipei Posts: 25,198	Overage on ServerMatrix, not happy with the service, can i get $ back? I was charged $195 for server overage few days ago, but during the mont of my overage my server was up and down, and always pinging in critical condition can i charge that back since the service/server couldnt even keep up barely? any have experience with this?

07-18-2006, 01:32 PM	#2
3M TA3 Confirmed User Join Date: Aug 2005 Location: So Cal Posts: 2,972	i wouldn't try charging back, after all it was up long enough to use $195 in overages. Can I ask what server you have? also with most SM boxes, you are responsible for the uptime, SM is responsible for the connectivity. Unless you buy their management package. $195 in overages taking out a P4 (depending on the content) is now unbelievable. You could have load balanced two servers, doubled your output and we wouldn't be having this conversation. __________________ Dedicated and colo hosting: ICQ 291313057 "A problem cannot be solved from the same consciousness that created it. We must learn to see the world anew." - Albert Einstein

07-18-2006, 01:38 PM	#4
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,372	a friend has 3 or 4 servers with them, he hasnt really had a problem, maybe a couple times been slow. overall their 1500 gig servers are good priced, if you were in early enough you could get one for 79$ but i would call them up on the phone, i always prefer real time when dealing with issues like that. explain everything __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

07-18-2006, 01:45 PM	#6
liquidmoe Confirmed User Join Date: Mar 2002 Location: NY Posts: 4,994	You would have to check your SLA to see what their policy on refunds or credits are. If you really were having network connectivity issues since you mentioned bad pings, then they may issue you a credit, even if your server was underperforming due to management issues, there shouldnt have latency issues or bad ping times. __________________ Take Luck!

07-18-2006, 01:35 PM	#3
jscott So Fucking Banned Industry Role: Join Date: Feb 2001 Location: Taipei Posts: 25,198	well, i do pay a separate company for the server management..............i'd rather not chargeback, i just submitted a ticket for a refund or for partial refund i lost a lot of traffic because of the unstableness of the server and it's downtime throughout the month tho and yea i heard about the load balancing, sounds great, but i already purchased another server so i should be ok for now thanks for your comments 3MTA3

07-18-2006, 01:38 PM	#5
webgurl Confirmed User Join Date: Aug 2002 Location: Clouds with Carebears Posts: 7,954	I have been charged up the bumhole with the "overage" usage . We learnt our lesson from that pretty damn quick ... You really have to watch that , go for a flat rate if you can . Usually cost more but its worth it - but then again depends how much bwidth you use . Hit me up Jscott

07-19-2006, 08:45 AM	#8
jscott So Fucking Banned Industry Role: Join Date: Feb 2001 Location: Taipei Posts: 25,198	thanks guys, i submitted a ticket, they said i can get my charges reviewed, i'll let ya know what happens thanks a lot for your comments

07-19-2006, 09:10 AM	#9
gooddomains Too lazy to set a custom title Join Date: Jul 2003 Location: Netherlands Posts: 10,127	hope you get it resolved