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Originally Posted by liquidmoe
You would have to check your SLA to see what their policy on refunds or credits are.
If you really were having network connectivity issues since you mentioned bad pings, then they may issue you a credit, even if your server was underperforming due to management issues, there shouldnt have latency issues or bad ping times.
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many times if apache is running slow or crashes pings won't respond or they will be very slow.
I personally still say that if you have a scripted site with $195 in SM overages that i'm suprised that server was up long enough to get to $195
I don't like SM, but i don't really dis-like them either. I've always had great uptimes and only been down for 2 reason. 1- schedualed maintenance and 2- apache crash.