Is there a way to be whitelisted at Spam Arrest? - GoFuckYourself.com

SteveLightspeed · 06-01-2006, 02:17 PM

We are having trouble getting our customer service emails to our members because of Spam Arrest. Like when a customer asks for their user/pass, or their subscription number, our system mails it to them automatically, but then Spam Arrest blocks it.

Then we get a bitchy member complaining that we aren't responding to them.

Does anyone know if there is a way for Spam Arrest to let those emails through automatically? Since they block every email automatically, they are interfering with our ability to conduct honest business on the net, and costing us extra to have a person handle those emails manually.

Any suggestions?

seeric · 06-01-2006, 02:18 PM

we have the same issues with it. waiting for an answer too.

adultclix · 06-01-2006, 02:46 PM

If it is a big problem or potential chargeback issue, I would invest in some sort of live java support.... Many non adult companies offer live support via these chat applications.

This email blockage issue is becoming a major problem thought for sure.....

Compdoctor · 06-01-2006, 02:49 PM

e-mail someone at spam arrest, they have good customer support, at least they have answered all my questions

RhiannonAPM · 06-01-2006, 03:31 PM

We have that same problem when sending out our affiliate newsletter. I get a ton of them and end up maxing out the number of emails to verify

nestle · 06-01-2006, 03:59 PM

I don't know much about spamarrest but there's gotta be a way for the user to whitelist specific email addresses outright (or) after it has been added to the blacklist.

If SpamArrest doesn't offer this as an option, that's a pretty weak system they've got going on there.

06-01-2006, 02:17 PM	#1
SteveLightspeed Confirmed User Join Date: Jul 2001 Location: Lightspeedworld Posts: 7,940	Is there a way to be whitelisted at Spam Arrest? We are having trouble getting our customer service emails to our members because of Spam Arrest. Like when a customer asks for their user/pass, or their subscription number, our system mails it to them automatically, but then Spam Arrest blocks it. Then we get a bitchy member complaining that we aren't responding to them. Does anyone know if there is a way for Spam Arrest to let those emails through automatically? Since they block every email automatically, they are interfering with our ability to conduct honest business on the net, and costing us extra to have a person handle those emails manually. Any suggestions? __________________ Abra-cadabra!

06-01-2006, 02:49 PM	#4
Compdoctor Confirmed User Join Date: Aug 2001 Location: True 3D Content Posts: 1,937	e-mail someone at spam arrest, they have good customer support, at least they have answered all my questions __________________ Content By Compdoctor- Original 3D Cartoon Work 3D Comics Anime Resource Accepting Toon/Hentai Links

06-01-2006, 03:31 PM	#5
RhiannonAPM Confirmed User Join Date: Apr 2006 Location: Las Vegas, NV Posts: 728	We have that same problem when sending out our affiliate newsletter. I get a ton of them and end up maxing out the number of emails to verify __________________ ICQ---257-820-736

06-01-2006, 02:18 PM	#2
seeric .......... Industry Role: Join Date: Aug 2004 Location: .......... Posts: 41,917	we have the same issues with it. waiting for an answer too.

06-01-2006, 02:46 PM	#3
adultclix Registered User Join Date: Jun 2006 Posts: 27	If it is a big problem or potential chargeback issue, I would invest in some sort of live java support.... Many non adult companies offer live support via these chat applications. This email blockage issue is becoming a major problem thought for sure.....

06-01-2006, 03:59 PM	#6
nestle Confirmed User Industry Role: Join Date: Apr 2006 Posts: 647	I don't know much about spamarrest but there's gotta be a way for the user to whitelist specific email addresses outright (or) after it has been added to the blacklist. If SpamArrest doesn't offer this as an option, that's a pretty weak system they've got going on there.