Coolness.com - no help for paying customers - GoFuckYourself.com

NelsonN · 05-22-2002, 06:11 AM

I just cancelled my coolness.com pay account. These guys have not fixed a directory creation error that I started getting about two months ago.

After repeated e-mails to support they reassured me that they would fix the problem, it still remains.

Here is the last replay on April 30th, keep in mind that this is about my 3rd attempt and getting help over the months and the subject is "Support, where are you?" At one point they stated that it was fixed, yeah... right.

----------------------

hmm.. okay.. I am looking into it.

sorry for the delay.

Ray

-----Original Message-----
From: Nelson Nieves [mailto:[email protected]]
Sent: Tuesday, April 30, 2002 3:42 PM
To: [email protected]
Subject: Re: Support, where are you?
Importance: High

I still can't create folders.

----- Original Message -----
From: <[email protected]>
To: "Nelson Nieves" <[email protected]>
Sent: Monday, April 29, 2002 10:18 AM
Subject: RE: Support, where are you?

> fixed
>
> -----Original Message-----
> From: Nelson Nieves [mailto:[email protected]]
> Sent: Monday, April 29, 2002 7:11 AM
> To: [email protected]
> Subject: Support, where are you?
> Importance: High
>
>
> I am on your pay service, how about some support?
>
> I have e-mailed several times. I can't create directories. Where are you?
> Please fix this.

justsexxx · 05-22-2002, 08:33 AM

You paid 25 bucks to let them revove headers and footers?

Andre

Wiredoctor · 05-22-2002, 09:07 AM

Smegma (Ray) hangs here, so I would like to hear his side of this??

Smegma · 05-22-2002, 10:37 AM

True.. directory creation after 100 directories is an issue on the freehost right now and is in our bug database for resolution. It's going to get fixed.

This was brought to our attention on 3/28. I informed NelsonN that it was a bug and we are working on it.

NelsonN subscription payments have been refunded.

NelsonN · 05-22-2002, 11:07 AM

"This was brought to our attention on 3/28. I informed NelsonN that it was a bug and we are working on it. " -- WHAT?

When did you inform me of this? This is the first information you have provided on this problem. I have looked thru all my e-mail replies from you and I couldn't find any mention of this bug.

All I was thinking was that there was an ulterior motive behind this.

I didn't want to cancel and I sure didn't want a refund. I wanted an answer.

Just look at the last e-mail replies I posted here from you. Very vague, no mention of a problem or a fix.

There is no reason for you to have lost me as a customer. All you had to do was reply like you did here and I would have been satisfied.

Smegma · 05-22-2002, 11:11 AM

Nelson - contact me at [email protected] and we'll discuss it.

Regards,

Ray

NelsonN · 05-22-2002, 11:47 AM

I wont waste my time e-mailing you,

I sent two e-mails from my hotmail account, which is the account I use on paypal. They were both ignored, I then e-mailed from my celebritybase.net address, you replied that it was fixed, it was not. I then e-mailed you and you replied "that you I will look into it," but you did not follow that up to tell me of the bug.

I then e-mailed again, asking you to tell me what the status was on my problem, you ignored me.

Frustrated, I e-mailed twice again (May 5th and 12), saying I was going to stop using your services and you ignored that too. Two opportunities to tell me what the problem was. You didn't reply.

Now your going to say that you informed me about what was going on? This is the first time I was made aware of the bug and you did that only because I posted on a public forum.

Don't e-mail me telling me how you informed me of what was going on, we both know you didn't. E-mail me telling me how you intend on getting me back as a customer, then we will chat.

Kimmykim · 05-22-2002, 11:54 AM

Hmmmm, nelson got his money back and he's still not happy. Nor will he email Ray about what it would take to make him happy.

WTF?

NelsonN · 05-22-2002, 12:19 PM

Kimmykim,

Did you read my last post before you posted?

I tried to get an answer, even told them I was going to cancel, why should I e-mail again after so many attempts and being ignored. Jesus.... Do you understand what you read?

harryjohnson · 05-22-2002, 12:21 PM

Lets all Mosh around naked

Wiredoctor · 05-22-2002, 12:23 PM

Quote:

Originally posted by Kimmykim
Hmmmm, nelson got his money back and he's still not happy. Nor will he email Ray about what it would take to make him happy.

WTF?

Take a hike...He did way more then he should have had to do already.....

wannabeapornstar · 05-22-2002, 12:29 PM

but sometimes it's just too hard to take care of all the requests...

Tipsy · 05-22-2002, 12:31 PM

I almost feel sorry for Ray - that $25 a month loss is gonna hit him hard!

You get what....nah can't be bothered.

^R3K^ · 05-22-2002, 12:33 PM

Quote:

Originally posted by Kimmykim
Hmmmm, nelson got his money back and he's still not happy. Nor will he email Ray about what it would take to make him happy.

WTF?

Maybe some support before he had to move all his shit, or have to come to a board with it.

FATPad · 05-22-2002, 12:36 PM

This is almost sad. Someone gets ignored in email for months and is driven to the point where they feel they have to vent on a public board, then starts talking about what it would take to go back as a customer?

$25.00 to be on a free host server with no banners? LOL. That whole idea is funny. I wonder how many newblers bought into that.

Theo · 05-22-2002, 12:43 PM

GFYers,don't start killing each others. Have peace, logic and good will in your mind and everything will be easy.

P.S. Today is Equinox's best day. He quited from being man.

Kimmykim · 05-22-2002, 12:50 PM

Y'all seem to be missing the fact that there are three sides to every story.

Ray says he mailed Nelson the 28th, Nelson says he didn't get it.

Nelson has his money back, Ray's asked him to get in touch with him directly.

Nelson doesn't want to.

If the service was so bad two months ago, why would Nelson have continued on there, especially paying for it?

My guess is that the whole story hasn't surfaced yet. There's still at least one side left to come out.

Naughty · 05-22-2002, 01:26 PM

Smegma = Good people

NelsonN · 05-22-2002, 01:36 PM

I am being beaten, for what... posting? And how can some of you say such and such person is good, bad, or evil. I work with a lot of people online and I would not be so quick to judge. I don't know any of them personally to say so, for all I know they can be serial killers.

The story I posted is simple:

Yes, I got that e-mail, it was received on:

Thursday, March 28, 2002 9:07 AM

It states that the problem has been fixed.

It wasn't fixed.

Again I received an e-mail reply, after several attempts to get an answer, that it has been fixed, e-mail received on (pretty long time):

Monday, April 29, 2002 10:18 AM

It wasn't fixed.

I checked everytime during this time, which is why I stayed on. No mention, of a bug, and no more e-mail replies from coolness.com until today, because I posted here.

At least, if nothing else, I got a reply. I don't see the point of loosing even one customer. Do you? I would have replied and made sure an understanding was reached with my customer. The adult business isn't immune to sound business practices.

"I am looking into it?," exactly what was he looking into for so long? Do you see the problem? I had no idea what he was looking into for so long. Now, if he has said "I found a bug, it is going to take time to fix," that is very different than "I am looking into it."

I wont post anymore. I just wanted to make sure people who wanted the service knew that there was a problem.

I thought I was tipping others, I guess not.

seven · 05-22-2002, 05:13 PM

Quote:

Originally posted by Smegma
This was brought to our attention on 3/28. I informed NelsonN that it was a bug and we are working on it.

Must be some retarded programmer working on one bug for 2 months. You should have paid Nelson.. he'd fix it for you.

Nelson, how much bandwith do you do a month? I can give you 50 gigs free if that's enough for you. If it is, email me the domain name.

seven · 05-22-2002, 05:15 PM

50 gigs/mon that is

Amputate Your Head · 05-22-2002, 05:16 PM

there must have been some sort of miscommunication Nelson,..... maybe you used some fucked up hotmail account to mail him on the problem or something that never got there.... either that or you just plain fucked up some other way.... Ray is a stand up guy and runs a solid operation over there....

05-22-2002, 06:11 AM	#1
NelsonN Confirmed User Join Date: Jun 2001 Posts: 215	Coolness.com - no help for paying customers I just cancelled my coolness.com pay account. These guys have not fixed a directory creation error that I started getting about two months ago. After repeated e-mails to support they reassured me that they would fix the problem, it still remains. Here is the last replay on April 30th, keep in mind that this is about my 3rd attempt and getting help over the months and the subject is "Support, where are you?" At one point they stated that it was fixed, yeah... right. ---------------------- hmm.. okay.. I am looking into it. sorry for the delay. Ray -----Original Message----- From: Nelson Nieves [mailto:[email protected]] Sent: Tuesday, April 30, 2002 3:42 PM To: [email protected] Subject: Re: Support, where are you? Importance: High I still can't create folders. ----- Original Message ----- From: <[email protected]> To: "Nelson Nieves" <[email protected]> Sent: Monday, April 29, 2002 10:18 AM Subject: RE: Support, where are you? > fixed > > -----Original Message----- > From: Nelson Nieves [mailto:[email protected]] > Sent: Monday, April 29, 2002 7:11 AM > To: [email protected] > Subject: Support, where are you? > Importance: High > > > I am on your pay service, how about some support? > > I have e-mailed several times. I can't create directories. Where are you? > Please fix this.

05-22-2002, 08:33 AM	#2
justsexxx Too lazy to set a custom title Join Date: Aug 2001 Location: The Netherlands Posts: 13,723	You paid 25 bucks to let them revove headers and footers? Andre __________________ Questions? ICQ: 125184542

05-22-2002, 09:07 AM	#3
Wiredoctor Confirmed User Join Date: Dec 2001 Location: The Great USA Posts: 1,632	Smegma (Ray) hangs here, so I would like to hear his side of this?? __________________ Search For Everything In One Easy Portal Big Juicy Nipples.com

05-22-2002, 10:37 AM	#4
Smegma Confirmed User Join Date: Feb 2002 Posts: 1,751	True.. directory creation after 100 directories is an issue on the freehost right now and is in our bug database for resolution. It's going to get fixed. This was brought to our attention on 3/28. I informed NelsonN that it was a bug and we are working on it. NelsonN subscription payments have been refunded. Last edited by Smegma; 05-22-2002 at 10:47 AM..

05-22-2002, 12:29 PM	#12
wannabeapornstar Confirmed User Join Date: Mar 2002 Posts: 766	but sometimes it's just too hard to take care of all the requests... __________________ <a href="http://www1.bestpornhost.com"><font color="Orange" face=tahoma size=+1><b>BestPornHost.com</b></font></a> - Get listed on thehun with us. ICQ \| # 153855685

05-22-2002, 11:07 AM	#5
NelsonN Confirmed User Join Date: Jun 2001 Posts: 215	"This was brought to our attention on 3/28. I informed NelsonN that it was a bug and we are working on it. " -- WHAT? When did you inform me of this? This is the first information you have provided on this problem. I have looked thru all my e-mail replies from you and I couldn't find any mention of this bug. All I was thinking was that there was an ulterior motive behind this. I didn't want to cancel and I sure didn't want a refund. I wanted an answer. Just look at the last e-mail replies I posted here from you. Very vague, no mention of a problem or a fix. There is no reason for you to have lost me as a customer. All you had to do was reply like you did here and I would have been satisfied.

05-22-2002, 11:11 AM	#6
Smegma Confirmed User Join Date: Feb 2002 Posts: 1,751	Nelson - contact me at [email protected] and we'll discuss it. Regards, Ray

05-22-2002, 11:47 AM	#7
NelsonN Confirmed User Join Date: Jun 2001 Posts: 215	I wont waste my time e-mailing you, I sent two e-mails from my hotmail account, which is the account I use on paypal. They were both ignored, I then e-mailed from my celebritybase.net address, you replied that it was fixed, it was not. I then e-mailed you and you replied "that you I will look into it," but you did not follow that up to tell me of the bug. I then e-mailed again, asking you to tell me what the status was on my problem, you ignored me. Frustrated, I e-mailed twice again (May 5th and 12), saying I was going to stop using your services and you ignored that too. Two opportunities to tell me what the problem was. You didn't reply. Now your going to say that you informed me about what was going on? This is the first time I was made aware of the bug and you did that only because I posted on a public forum. Don't e-mail me telling me how you informed me of what was going on, we both know you didn't. E-mail me telling me how you intend on getting me back as a customer, then we will chat.

05-22-2002, 11:54 AM	#8
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	Hmmmm, nelson got his money back and he's still not happy. Nor will he email Ray about what it would take to make him happy. WTF?

05-22-2002, 12:19 PM	#9
NelsonN Confirmed User Join Date: Jun 2001 Posts: 215	Kimmykim, Did you read my last post before you posted? I tried to get an answer, even told them I was going to cancel, why should I e-mail again after so many attempts and being ignored. Jesus.... Do you understand what you read?

05-22-2002, 12:21 PM	#10
harryjohnson Registered User Join Date: Dec 2001 Location: Ontario Ca Posts: 67	Lets all Mosh around naked

05-22-2002, 12:31 PM	#13
Tipsy Confirmed User Join Date: Jul 2001 Location: See sig Posts: 6,989	I almost feel sorry for Ray - that $25 a month loss is gonna hit him hard! You get what....nah can't be bothered. __________________ Ignorance is never bliss.

05-22-2002, 12:36 PM	#15
FATPad Confirmed User Join Date: Oct 2001 Posts: 6,693	This is almost sad. Someone gets ignored in email for months and is driven to the point where they feel they have to vent on a public board, then starts talking about what it would take to go back as a customer? $25.00 to be on a free host server with no banners? LOL. That whole idea is funny. I wonder how many newblers bought into that. __________________ <a href="http://www.adultcontent.co.uk">Adult Content UK - Great British Content</a>

05-22-2002, 12:43 PM	#16
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,515	GFYers,don't start killing each others. Have peace, logic and good will in your mind and everything will be easy. P.S. Today is Equinox's best day. He quited from being man.

05-22-2002, 12:50 PM	#17
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	Y'all seem to be missing the fact that there are three sides to every story. Ray says he mailed Nelson the 28th, Nelson says he didn't get it. Nelson has his money back, Ray's asked him to get in touch with him directly. Nelson doesn't want to. If the service was so bad two months ago, why would Nelson have continued on there, especially paying for it? My guess is that the whole story hasn't surfaced yet. There's still at least one side left to come out.

05-22-2002, 01:26 PM	#18
Naughty Confirmed User Industry Role: Join Date: Jul 2001 Location: Utopia Posts: 6,482	Smegma = Good people __________________ seks.ai for sale - ping me

05-22-2002, 01:36 PM	#19
NelsonN Confirmed User Join Date: Jun 2001 Posts: 215	I am being beaten, for what... posting? And how can some of you say such and such person is good, bad, or evil. I work with a lot of people online and I would not be so quick to judge. I don't know any of them personally to say so, for all I know they can be serial killers. The story I posted is simple: Yes, I got that e-mail, it was received on: Thursday, March 28, 2002 9:07 AM It states that the problem has been fixed. It wasn't fixed. Again I received an e-mail reply, after several attempts to get an answer, that it has been fixed, e-mail received on (pretty long time): Monday, April 29, 2002 10:18 AM It wasn't fixed. I checked everytime during this time, which is why I stayed on. No mention, of a bug, and no more e-mail replies from coolness.com until today, because I posted here. At least, if nothing else, I got a reply. I don't see the point of loosing even one customer. Do you? I would have replied and made sure an understanding was reached with my customer. The adult business isn't immune to sound business practices. "I am looking into it?," exactly what was he looking into for so long? Do you see the problem? I had no idea what he was looking into for so long. Now, if he has said "I found a bug, it is going to take time to fix," that is very different than "I am looking into it." I wont post anymore. I just wanted to make sure people who wanted the service knew that there was a problem. I thought I was tipping others, I guess not. Last edited by NelsonN; 05-22-2002 at 01:37 PM..

05-22-2002, 05:15 PM	#21
seven Confirmed User Join Date: Apr 2002 Location: LaLa Land Posts: 2,697	50 gigs/mon that is __________________ Toy Rev Rouge Web Design

05-22-2002, 05:16 PM	#22
Amputate Your Head There can be only one Industry Role: Join Date: Aug 2001 Location: Somewhere else Posts: 39,075	there must have been some sort of miscommunication Nelson,..... maybe you used some fucked up hotmail account to mail him on the problem or something that never got there.... either that or you just plain fucked up some other way.... Ray is a stand up guy and runs a solid operation over there.... __________________ SIG TOO BIG