Epassporte - what a complete joke! - GoFuckYourself.com

cafeaulait · 05-26-2006, 03:20 AM

Why didn't listen? I've seen posts on here before about account problems and others warning that you shouldn't leave any balance on your epassporte at all. But did I listen? Nah, of course not and now I'm getting royally stuffed too.

I jumped through all there ID verification hoops as the balance went through $5k, and then a week later I jumped through the same hoops again without protest as I requested an ATM withdrawl increase.

After the balance hit $10k I tried to start taking money out via the ATMs and it worked a few times over a couple of days but soon got the 'not authorised by issuing bank message'

Not worrying about it too much I phoned their support to be told there was a techincal issue and that she would have to raise a ticket with the techincal dept. to get it fixed. (ticket 57611 if anyone is watching)

8 days later the card is still not working and I still can't get at MY money, I phoned support again to check on progress, but get some scripted bollocks about it being looked into and they expect a fix by the middle of next week, that'll be almost 2 weeks without access to MY money, assuming its even fixed then.

For christs sake, 10 days for a technical fault WTF?!? Its an ATM card not a fucking linux box!

Anyway, if you've got cash in your epassporte account don't do what I did and leave it in there, don't just assume that ticking all their security boxes will ensure all your account runs smoothly. Problems occur wth all cards and with every bank, the difference being that all the others are setup to deal with those problems in a timely fashion, Epassporte is clearly not.

Shit happens, and normally when you need it least

madawgz · 05-26-2006, 03:25 AM

hahahaha classic line , "Its an ATM card not a fucking linux box!"

i know what your going through

apparently they take all the money they have a throw it into overnight stocks or someshit, maybe something went wrong lol

mOrrI · 05-26-2006, 03:30 AM

:S this is not funny...

CaptainWolfy · 05-26-2006, 03:33 AM

what to say you chose to use epassporte!

marketsmart · 05-26-2006, 03:33 AM

that sucks... i think the pirate is going to have a solution soon....

The Ghost · 05-26-2006, 03:44 AM

Quote:

Originally Posted by madawgz

apparently they take all the money they have a throw it into overnight stocks or someshit, maybe something went wrong lol

cafeaulait · 05-26-2006, 04:13 AM

Quote:

Originally Posted by madawgz

apparently they take all the money they have a throw it into overnight stocks or someshit, maybe something went wrong lol

I'm fine with that, that's what all finance companies do with our money, they leverage it, I would expect nothing less, its business after all, just give me it back when I need it.

Or better still put some procedures in place that allow you to deal with the inevitable problems properly. Do they even now what escalation means? I'm not expecting perfection just a reasonable fix when it breaks. Stealing my money for 10 days is not reasonable imho.

Anyway if that's their business model they're fucked, becuase over time everyone will stop leaving any balance on the cards (assuming I ever get my hands on my money its out of there!). People will just start using them for transactional purposes only and I imagine that's where their margins are the smallest after Visa fees et al.

Oh and when the outsourcing contract runs out on the current call centre I'd think about shopping around for another.

MoreMagic · 05-26-2006, 04:29 AM

Oh so true, any other company with same client support would hit bankruptcy within its first year. Time for a competitor that whip there ass

Phoenix · 05-26-2006, 07:39 AM

they seem to be able to get stuff done if you work with them on it

Slap Dot · 05-26-2006, 07:42 AM

Epassporte is not a bank. It's your fault.

MoreMagic · 05-26-2006, 08:28 AM

You dont get anything done, if they not even take the time to answer there mails.

Bro Media - BANNED FOR LIFE · 05-26-2006, 09:25 AM

i knew i didn't signup for them for a reason

shima · 05-26-2006, 09:27 AM

oh common, at least they are the only ones out there that do business with adult..

Michael O · 05-26-2006, 09:32 AM

Quote:

Originally Posted by cafeaulait

Why didn't listen? I've seen posts on here before about account problems and others warning that you shouldn't leave any balance on your epassporte at all. But did I listen? Nah, of course not and now I'm getting royally stuffed too.

I jumped through all there ID verification hoops as the balance went through $5k, and then a week later I jumped through the same hoops again without protest as I requested an ATM withdrawl increase.

After the balance hit $10k I tried to start taking money out via the ATMs and it worked a few times over a couple of days but soon got the 'not authorised by issuing bank message'

Not worrying about it too much I phoned their support to be told there was a techincal issue and that she would have to raise a ticket with the techincal dept. to get it fixed. (ticket 57611 if anyone is watching)

8 days later the card is still not working and I still can't get at MY money, I phoned support again to check on progress, but get some scripted bollocks about it being looked into and they expect a fix by the middle of next week, that'll be almost 2 weeks without access to MY money, assuming its even fixed then.

For christs sake, 10 days for a technical fault WTF?!? Its an ATM card not a fucking linux box!

Anyway, if you've got cash in your epassporte account don't do what I did and leave it in there, don't just assume that ticking all their security boxes will ensure all your account runs smoothly. Problems occur wth all cards and with every bank, the difference being that all the others are setup to deal with those problems in a timely fashion, Epassporte is clearly not.

Shit happens, and normally when you need it least

cafeaulait
Please contact me and we will get this fixed asap.

cafeaulait · 05-26-2006, 09:45 AM

Quote:

Originally Posted by Slap Dot

Epassporte is not a bank. It's your fault.

I thought I'd made both those points abudantly clear in my initial post, but thanks again.

ajrocks · 05-26-2006, 09:46 AM

Change your pin number in your account then try again. I had that issue last week. They got it fixed though, after a couple of days.

05-26-2006, 03:20 AM	#1
cafeaulait Confirmed User Industry Role: Join Date: Jun 2002 Posts: 587	Epassporte - what a complete joke! Why didn't listen? I've seen posts on here before about account problems and others warning that you shouldn't leave any balance on your epassporte at all. But did I listen? Nah, of course not and now I'm getting royally stuffed too. I jumped through all there ID verification hoops as the balance went through $5k, and then a week later I jumped through the same hoops again without protest as I requested an ATM withdrawl increase. After the balance hit $10k I tried to start taking money out via the ATMs and it worked a few times over a couple of days but soon got the 'not authorised by issuing bank message' Not worrying about it too much I phoned their support to be told there was a techincal issue and that she would have to raise a ticket with the techincal dept. to get it fixed. (ticket 57611 if anyone is watching) 8 days later the card is still not working and I still can't get at MY money, I phoned support again to check on progress, but get some scripted bollocks about it being looked into and they expect a fix by the middle of next week, that'll be almost 2 weeks without access to MY money, assuming its even fixed then. For christs sake, 10 days for a technical fault WTF?!? Its an ATM card not a fucking linux box! Anyway, if you've got cash in your epassporte account don't do what I did and leave it in there, don't just assume that ticking all their security boxes will ensure all your account runs smoothly. Problems occur wth all cards and with every bank, the difference being that all the others are setup to deal with those problems in a timely fashion, Epassporte is clearly not. Shit happens, and normally when you need it least

05-26-2006, 03:25 AM	#2
madawgz 8.8.8.8 Industry Role: Join Date: Mar 2006 Location: Noordermarkt Posts: 30,509	hahahaha classic line , "Its an ATM card not a fucking linux box!" i know what your going through apparently they take all the money they have a throw it into overnight stocks or someshit, maybe something went wrong lol __________________ TAEMDLRMSKRJIXMRLSMRJ.

05-26-2006, 03:30 AM	#3
mOrrI It's over there... Industry Role: Join Date: Nov 2004 Location: Portugal Posts: 4,212	:S this is not funny... __________________ Get Your Binance Account

05-26-2006, 07:39 AM	#9
Phoenix BACON BACON BACON Industry Role: Join Date: Nov 2002 Location: Poems everybody, the laddie fancies himself a poet Posts: 35,462	they seem to be able to get stuff done if you work with them on it __________________ Skype Phoenixskype1 Telegram PhoenixBrad https://quantads.io

05-26-2006, 07:42 AM	#10
Slap Dot Confirmed User Industry Role: Join Date: Aug 2004 Location: BASS Posts: 3,168	Epassporte is not a bank. It's your fault. __________________ » AIM: slapdotted » Skype: slapdot » ICQ: 190444

05-26-2006, 03:33 AM	#4
CaptainWolfy Playa Industry Role: Join Date: Dec 2005 Location: Somewhere on the Earth Posts: 8,439	what to say you chose to use epassporte!

05-26-2006, 03:33 AM	#5
marketsmart HOMICIDAL TROLL KILLER Industry Role: Join Date: Dec 2004 Location: Sunnybrook Institution for the Criminally Insane Posts: 20,419	that sucks... i think the pirate is going to have a solution soon....

05-26-2006, 04:29 AM	#8
MoreMagic Confirmed User Join Date: Feb 2006 Posts: 2,848	Oh so true, any other company with same client support would hit bankruptcy within its first year. Time for a competitor that whip there ass

05-26-2006, 08:28 AM	#11
MoreMagic Confirmed User Join Date: Feb 2006 Posts: 2,848	You dont get anything done, if they not even take the time to answer there mails.

05-26-2006, 09:25 AM	#12
Bro Media - BANNED FOR LIFE MOBILE PORN: IMOBILEPORN Join Date: Jan 2004 Location: Tinseltown NL Posts: 16,502	i knew i didn't signup for them for a reason

05-26-2006, 09:27 AM	#13
shima Confirmed User Industry Role: Join Date: May 2003 Location: Office, as usual Posts: 1,753	oh common, at least they are the only ones out there that do business with adult..

05-26-2006, 09:46 AM	#16
ajrocks Confirmed User Join Date: Nov 2004 Location: On Uranus Posts: 4,526	Change your pin number in your account then try again. I had that issue last week. They got it fixed though, after a couple of days. __________________ SEO Strategy - Digital Strategy - Cannabis Lead Generation Skype aj.durden1