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Originally Posted by madawgz
apparently they take all the money they have a throw it into overnight stocks or someshit, maybe something went wrong lol
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I'm fine with that, that's what all finance companies do with our money, they leverage it, I would expect nothing less, its business after all, just give me it back when I need it.
Or better still put some procedures in place that allow you to deal with the inevitable problems properly. Do they even now what escalation means? I'm not expecting perfection just a reasonable fix when it breaks. Stealing my money for 10 days is not reasonable imho.
Anyway if that's their business model they're fucked, becuase over time everyone will stop leaving any balance on the cards (assuming I ever get my hands on my money its out of there!). People will just start using them for transactional purposes only and I imagine that's where their margins are the smallest after Visa fees et al.
Oh and when the outsourcing contract runs out on the current call centre I'd think about shopping around for another.