Strongboxxx/Adultwebware support? - GoFuckYourself.com

Jace · 03-08-2006, 06:23 PM

who else here uses them, do they normally take a while to answer support tickets?

two tickets now since I purchased the system and the response times are pretty long..

just curious if anyone else has experienced this?

After Shock Media · 03-08-2006, 06:23 PM

Which way are you contacting them?

Emailing AWsupport@ gmail.com ?

Jace · 03-08-2006, 06:24 PM

Quote:

Originally Posted by After Shock Media

Which way are you contacting them?

Emailing AWsupport@ gmail.com ?

yessiree

seeric · 03-08-2006, 06:25 PM

i'd jsut call ray directly. his cell number is on www.bettercgi.com

he'll answer.

After Shock Media · 03-08-2006, 06:26 PM

I almost always get same day responses.
Though it is important to remember they are on european time.

Jace · 03-08-2006, 06:26 PM

Quote:

Originally Posted by A1R3K

i'd jsut call ray directly. his cell number is on www.bettercgi.com

he'll answer.

ug....LOL...now you know how I feel about that whole phone thing

guess I have to though

Jace · 03-08-2006, 06:27 PM

Quote:

Originally Posted by After Shock Media

I almost always get same day responses.
Though it is important to remember they are on european time.

hm..i didn't know about the european time thing...maybe that is it

After Shock Media · 03-08-2006, 06:28 PM

What AWW issue do you have?

Jace · 03-08-2006, 06:31 PM

Quote:

Originally Posted by After Shock Media

What AWW issue do you have?

waiting for them to install Strongboxxx....they gave me instructions, and one of them was to set up wildcard support, we did that but it isn't working properly, and we need their help with getting it right

After Shock Media · 03-08-2006, 06:34 PM

Quote:

Originally Posted by Jace

waiting for them to install Strongboxxx....they gave me instructions, and one of them was to set up wildcard support, we did that but it isn't working properly, and we need their help with getting it right

ahhh ok, I know AWW itself damn well but very little about sb.

jayeff · 03-08-2006, 06:47 PM

AWW may be in Europe, but Ray was living in Texas the last time I spoke to him.

I have known Ray for several years and he is brilliant on the job but unfortunately, communication has never been one of his strong points. He does have a tendency to suddenly drop out of sight for days at a time.

AWW took over marketing Strongbox (forcing an hefty price increase to cover their commission in the process), but whether they are actively involved in providing support, I'm afraid I don't know. Keep trying Ray though: he will pop up eventually. In fact, hassling him on a board is usually quite effective

After Shock Media · 03-08-2006, 06:49 PM

Quote:

Originally Posted by jayeff

AWW took over marketing Strongbox (forcing an hefty price increase to cover their commission in the process), but whether they are actively involved in providing support, I'm afraid I don't know. Keep trying Ray though: he will pop up eventually. In fact, hassling him on a board is usually quite effective

Whatever hefty price you are reffering to, I am sure you will find that Jace got his copy of strongboxxx for free with AWW.

Jace · 03-08-2006, 07:14 PM

Quote:

Originally Posted by After Shock Media

Whatever hefty price you are reffering to, I am sure you will find that Jace got his copy of strongboxxx for free with AWW.

I didn't get AWW, i have sitedepth....strongboxxx is 25% off with AWW, it says right on the front page of strongboxx

I bought Strongboxxx on the 5th of this month, heard from them on the 6th, and now it takes about a day each time I want to email a question...that is kind of annoying

strongboxxx is all handled by aww now, from what I can tell the handle all support and service

i will try Ray tomorrow though

After Shock Media · 03-08-2006, 07:17 PM

Quote:

Originally Posted by Jace

I didn't get AWW, i have sitedepth....strongboxxx is 25% off with AWW, it says right on the front page of strongboxx

I bought Strongboxxx on the 5th of this month, heard from them on the 6th, and now it takes about a day each time I want to email a question...that is kind of annoying

strongboxxx is all handled by aww now, from what I can tell the handle all support and service

i will try Ray tomorrow though

Ok I see your issue. Technically though SB has been thrown in lately with every purchase of AWW, been that way over a year now.
I would email issues around 11pm PST up until 1pm PST.
The time difference can be a bitch.

raymor · 03-14-2006, 01:32 PM

I just wanted to cler up that AWW does NOT handle all installation and support for Strongbox.
You can get Strongbox EITHER from AWW OR from us at bettercgi.com.

03-08-2006, 06:23 PM	#1
Jace FBOP Class Of 2013 Industry Role: Join Date: Jan 2004 Location: bumfuck, ky Posts: 35,562	Strongboxxx/Adultwebware support? who else here uses them, do they normally take a while to answer support tickets? two tickets now since I purchased the system and the response times are pretty long.. just curious if anyone else has experienced this?

03-08-2006, 06:23 PM	#2
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	Which way are you contacting them? Emailing AWsupport@ gmail.com ? __________________ [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

03-08-2006, 06:26 PM	#5
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	I almost always get same day responses. Though it is important to remember they are on european time. __________________ [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

03-08-2006, 06:28 PM	#8
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	What AWW issue do you have? __________________ [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

03-14-2006, 01:32 PM	#15
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	I just wanted to cler up that AWW does NOT handle all installation and support for Strongbox. You can get Strongbox EITHER from AWW OR from us at bettercgi.com. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids

03-08-2006, 06:25 PM	#4
seeric .......... Industry Role: Join Date: Aug 2004 Location: .......... Posts: 41,917	i'd jsut call ray directly. his cell number is on www.bettercgi.com he'll answer.

03-08-2006, 06:47 PM	#11
jayeff Confirmed User Join Date: May 2001 Posts: 2,944	AWW may be in Europe, but Ray was living in Texas the last time I spoke to him. I have known Ray for several years and he is brilliant on the job but unfortunately, communication has never been one of his strong points. He does have a tendency to suddenly drop out of sight for days at a time. AWW took over marketing Strongbox (forcing an hefty price increase to cover their commission in the process), but whether they are actively involved in providing support, I'm afraid I don't know. Keep trying Ray though: he will pop up eventually. In fact, hassling him on a board is usually quite effective