Failed rebills - why? - GoFuckYourself.com

baycouples · 02-14-2006, 03:04 PM

Does anybody else have a high rate of rebill customers whose rebills don't go through? If so - why does it happen? All I get from my bank is that "their" bank declined the transaction. But most of those customers have been billed before and their credit card expiration date is way in the future. Any ideas?

MattO · 02-14-2006, 03:07 PM

Too low of a balance or maxed out, closing an account early, sometimes people find it easier to block a billing rather than cancel... etc

After Shock Media · 02-14-2006, 03:10 PM

1. Used a debit card and the funds are not present.
2. Over the limit with the credit card.
3. Closed account/moved etc.
4. Changed card due to other fraud, identity theft worries, so on.
5. (already stated) card expired.
6. They used a pre-paid card that no longer has a balance.

andrej_NDC · 02-14-2006, 03:41 PM

Quote:

Originally Posted by After Shock Media

1. Used a debit card and the funds are not present.
2. Over the limit with the credit card.
3. Closed account/moved etc.
4. Changed card due to other fraud, identity theft worries, so on.
5. (already stated) card expired.
6. They used a pre-paid card that no longer has a balance.

sums it up

Anna_O · 02-14-2006, 03:43 PM

Really hate failed rebills

Wizzo · 02-14-2006, 03:44 PM

Maxed out BABY!

baycouples · 02-14-2006, 09:37 PM

I hear you all, but HALF of my daily rebills fail! Is that normal?

studiocritic · 02-14-2006, 11:25 PM

Quote:

Originally Posted by baycouples

I hear you all, but HALF of my daily rebills fail! Is that normal?

who's the processor?

Varius · 02-14-2006, 11:30 PM

Some factors are directly related to the processor(s)

For example, I've noticed on some merchant accounts, that if you let their system handle the rebill for you, it seems to fail less than if you send the rebill as a new transaction each time from your end. That's unfortunately the pattern I've noticed

baycouples · 02-15-2006, 02:02 AM

Quote:

Originally Posted by studiocritic

who's the processor?

I process though VeriSign PayFlow Pro using my own merchant account.

baycouples · 02-15-2006, 02:05 AM

Quote:

Originally Posted by Varius

Some factors are directly related to the processor(s)

For example, I've noticed on some merchant accounts, that if you let their system handle the rebill for you, it seems to fail less than if you send the rebill as a new transaction each time from your end. That's unfortunately the pattern I've noticed

Does CCBill do a better job than others with it? If I was to use them - should I keep my own merchant account or use theirs as a 3rd party?

baycouples · 02-15-2006, 02:02 PM

Bump for me :-)

baycouples · 02-15-2006, 09:36 PM

C'mon, guys! You talk about the biggest bullshit all day long here, but you can't give me some good suggestions on something related to the actual reason why most people are here?

Calvinguy · 02-15-2006, 11:23 PM

If the card is declined there is nothing you can do initially. However some gateways allow you to do agressive rebilling, meaning if a subscription is not cancelled but declined the card will try to be charged untill the charge go through.

baycouples · 02-16-2006, 12:08 AM

Yes, I have that with VeriSign, however that just results in more failed rebills and then it stops trying after 4 times. I've tried collecting as much information as possible like address, etc., but that doesn't seem to make much of a difference.

d00t · 02-16-2006, 02:17 AM

7) Your site sucks ass

Temp1 · 02-16-2006, 03:14 AM

50% failed rebills seems quite high. Someone using ccbill should be able to give you stats on failed rebills performance. Have you thought of perhaps contacting the customers and having them switch to a new card?

Or maybe selling your failed rebills to a collections agency?

baycouples · 02-16-2006, 03:53 PM

Quote:

Originally Posted by Temp1

Or maybe selling your failed rebills to a collections agency?

What would that do? I charge for the time ahead, so it's not like they owe me the money. You know what I mean?

pornguy · 02-16-2006, 04:00 PM

We convert about 37 to 43% from trial to full membership. of that, I would say that we have a 50+% of them rebill again, with no problem. It is usually the 3rd rebill where we get the failed to rebill message.

andrej_NDC · 02-16-2006, 04:04 PM

Rebill Failed Amount 5.57%

thats ccbill

switch to them

andrej_NDC · 02-16-2006, 04:05 PM

Quote:

Originally Posted by pornguy

We convert about 37 to 43% from trial to full membership. of that, I would say that we have a 50+% of them rebill again, with no problem. It is usually the 3rd rebill where we get the failed to rebill message.

wrong thread?

andrej_NDC · 02-16-2006, 04:09 PM

Rebill Failed Amount 11.22%
for the last 10000 rebills, thats probably more accurate.

baycouples · 02-16-2006, 05:46 PM

Yeah, 10% failure rate sounds OK and reasonable. Does anybody else using VeriSign for rebills?

Temp1 · 02-16-2006, 06:37 PM

Quote:

Originally Posted by andrej_NDC

Rebill Failed Amount 11.22%
for the last 10000 rebills, thats probably more accurate.

That is quite good. What is your failed transaction % on initial charge? I think I read somewhere that you had 10% for unique failures; can't remember if that was you.

Calvinguy · 02-16-2006, 11:34 PM

Quote:

Originally Posted by andrej_NDC

Rebill Failed Amount 5.57%

thats ccbill

switch to them

You can't compare it like that as CCBill decline much more initial transactions than with a merchant account.

andrej_NDC · 02-17-2006, 05:10 AM

Quote:

Originally Posted by Temp1

That is quite good. What is your failed transaction % on initial charge? I think I read somewhere that you had 10% for unique failures; can't remember if that was you.

yeah, Im about 10% for new transactions, too...

andrej_NDC · 02-17-2006, 05:12 AM

Quote:

Originally Posted by Calvinguy

You can't compare it like that as CCBill decline much more initial transactions than with a merchant account.

mine 10% and merchant's maybe 5% is not a big difference

02-14-2006, 03:04 PM	#1
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	Failed rebills - why? Does anybody else have a high rate of rebill customers whose rebills don't go through? If so - why does it happen? All I get from my bank is that "their" bank declined the transaction. But most of those customers have been billed before and their credit card expiration date is way in the future. Any ideas?

02-14-2006, 03:10 PM	#3
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	1. Used a debit card and the funds are not present. 2. Over the limit with the credit card. 3. Closed account/moved etc. 4. Changed card due to other fraud, identity theft worries, so on. 5. (already stated) card expired. 6. They used a pre-paid card that no longer has a balance. __________________ [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

02-14-2006, 03:43 PM	#5
Anna_O Confirmed User Join Date: Oct 2002 Location: Sweden Posts: 5,773	Really hate failed rebills __________________ Fetish by Anna Paysite - Nylons Bondage Latex Lesbians Glamour Annas Dungeon - 70k / day Fetish TGP ICQ 246797915

02-14-2006, 03:44 PM	#6
Wizzo 2011 GFY Hall of Fame! Industry Role: Join Date: Nov 2000 Location: Back in Texas! Posts: 15,224	Maxed out BABY! __________________ Looking for Opportunity!

02-14-2006, 11:30 PM	#9
Varius Confirmed User Industry Role: Join Date: Jun 2004 Location: New York, NY Posts: 6,890	Some factors are directly related to the processor(s) For example, I've noticed on some merchant accounts, that if you let their system handle the rebill for you, it seems to fail less than if you send the rebill as a new transaction each time from your end. That's unfortunately the pattern I've noticed __________________ Skype variuscr - Email varius AT gmail

02-14-2006, 03:07 PM	#2
MattO The O is for Oohhh Join Date: Feb 2003 Location: AUSTIN TEJAS Posts: 10,861	Too low of a balance or maxed out, closing an account early, sometimes people find it easier to block a billing rather than cancel... etc

02-14-2006, 09:37 PM	#7
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	I hear you all, but HALF of my daily rebills fail! Is that normal?

02-15-2006, 02:02 PM	#12
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	Bump for me :-)

02-15-2006, 09:36 PM	#13
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	C'mon, guys! You talk about the biggest bullshit all day long here, but you can't give me some good suggestions on something related to the actual reason why most people are here?

02-15-2006, 11:23 PM	#14
Calvinguy Confirmed User Join Date: Oct 2002 Location: European Union Posts: 1,752	If the card is declined there is nothing you can do initially. However some gateways allow you to do agressive rebilling, meaning if a subscription is not cancelled but declined the card will try to be charged untill the charge go through.

02-16-2006, 12:08 AM	#15
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	Yes, I have that with VeriSign, however that just results in more failed rebills and then it stops trying after 4 times. I've tried collecting as much information as possible like address, etc., but that doesn't seem to make much of a difference.

02-16-2006, 02:17 AM	#16
d00t Confirmed User Industry Role: Join Date: Sep 2002 Location: In your mind Posts: 3,766	7) Your site sucks ass

02-16-2006, 03:14 AM	#17
Temp1 Confirmed User Join Date: May 2005 Posts: 180	50% failed rebills seems quite high. Someone using ccbill should be able to give you stats on failed rebills performance. Have you thought of perhaps contacting the customers and having them switch to a new card? Or maybe selling your failed rebills to a collections agency?

02-16-2006, 04:00 PM	#19
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	We convert about 37 to 43% from trial to full membership. of that, I would say that we have a 50+% of them rebill again, with no problem. It is usually the 3rd rebill where we get the failed to rebill message. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

02-16-2006, 04:04 PM	#20
andrej_NDC Registered User Industry Role: Join Date: May 2004 Posts: 7,760	Rebill Failed Amount 5.57% thats ccbill switch to them

02-16-2006, 04:09 PM	#22
andrej_NDC Registered User Industry Role: Join Date: May 2004 Posts: 7,760	Rebill Failed Amount 11.22% for the last 10000 rebills, thats probably more accurate.

02-16-2006, 05:46 PM	#23
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	Yeah, 10% failure rate sounds OK and reasonable. Does anybody else using VeriSign for rebills?