Failed rebills - why?
 

Does anybody else have a high rate of rebill customers whose rebills don't go through? If so - why does it happen? All I get from my bank is that "their" bank declined the transaction. But most of those customers have been billed before and their credit card expiration date is way in the future. Any ideas?

Too low of a balance or maxed out, closing an account early, sometimes people find it easier to block a billing rather than cancel... etc

1. Used a debit card and the funds are not present.
2. Over the limit with the credit card.
3. Closed account/moved etc.
4. Changed card due to other fraud, identity theft worries, so on.
5. (already stated) card expired.
6. They used a pre-paid card that no longer has a balance.

sums it up :)

Really hate failed rebills :disgust

Maxed out BABY!

I hear you all, but HALF of my daily rebills fail! Is that normal?

who's the processor?

Some factors are directly related to the processor(s) :2 cents:

For example, I've noticed on some merchant accounts, that if you let their system handle the rebill for you, it seems to fail less than if you send the rebill as a new transaction each time from your end. That's unfortunately the pattern I've noticed :(

I process though VeriSign PayFlow Pro using my own merchant account.

Does CCBill do a better job than others with it? If I was to use them - should I keep my own merchant account or use theirs as a 3rd party?

Bump for me :-)

C'mon, guys! You talk about the biggest bullshit all day long here, but you can't give me some good suggestions on something related to the actual reason why most people are here?

If the card is declined there is nothing you can do initially. However some gateways allow you to do agressive rebilling, meaning if a subscription is not cancelled but declined the card will try to be charged untill the charge go through.

Yes, I have that with VeriSign, however that just results in more failed rebills and then it stops trying after 4 times. I've tried collecting as much information as possible like address, etc., but that doesn't seem to make much of a difference.

7) Your site sucks ass

50% failed rebills seems quite high. Someone using ccbill should be able to give you stats on failed rebills performance. Have you thought of perhaps contacting the customers and having them switch to a new card?

Or maybe selling your failed rebills to a collections agency?

What would that do? I charge for the time ahead, so it's not like they owe me the money. You know what I mean?

We convert about 37 to 43% from trial to full membership. of that, I would say that we have a 50+% of them rebill again, with no problem. It is usually the 3rd rebill where we get the failed to rebill message.

Rebill Failed Amount 5.57%

thats ccbill

switch to them

wrong thread? :)

Rebill Failed Amount 11.22%
for the last 10000 rebills, thats probably more accurate.

Yeah, 10% failure rate sounds OK and reasonable. Does anybody else using VeriSign for rebills?

That is quite good. What is your failed transaction % on initial charge? I think I read somewhere that you had 10% for unique failures; can't remember if that was you.

You can't compare it like that as CCBill decline much more initial transactions than with a merchant account.

yeah, Im about 10% for new transactions, too...

mine 10% and merchant's maybe 5% is not a big difference