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Old 11-14-2005, 08:51 PM   #1
mikesouth
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The dumb fucks of the month award goes to

Comcast....

I have 8Mbit cable...all day its been slow as hell and the pop servers arent responding fast enough...time outs

so I hop on gmail and sent a message to support asking if its an area issue or if i need to open a support call. I include my account number and comcast email addy

I get an autoresponder that bounces the email because it wasnt from a comcast customer....WHAT THE FUCK?

how stupid is that...how do you contact them if email doesnt work...
so they win...buncha stupid fucks...
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Old 11-14-2005, 09:32 PM   #2
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sounds like optimum online.... these dumb bastards cant seem to fix my cable here... every 3 months it goes down...
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Old 11-14-2005, 09:46 PM   #3
iwantchixx
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TELEPHONE.

U can still contact them
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Old 11-14-2005, 09:49 PM   #4
XxXotic
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Old 11-14-2005, 09:59 PM   #5
GUNNER
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isn't it frustrating when a multi-million dollar company can't seem to pay enough CSRs to handle day-to-day biz relations?
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Old 11-14-2005, 10:12 PM   #6
Doctor Dre
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ROFL ... what about the customers that want to switch to them ? that's nice...

Telephone is always the way to go with big compagnies. their email support sucks arse
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Old 11-14-2005, 10:17 PM   #7
Jace
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mike, i have been having wierd shit happening for like 2 days now too, must be our area
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Old 11-14-2005, 10:22 PM   #8
Peaches
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LOL Jace and Mike - move up to the hills and try calling after 5 or before 9. The little local phone company/internet company/cable company (all the same company) closes up shop outside regular business hours ;)
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Old 11-14-2005, 10:29 PM   #9
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pick up the phone....

i believe they've even replaced their live online help with some half ass question and answer thing..

never waited longer than 2 minutes on hold...... and i've called them A LOT.

lol.
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Old 11-14-2005, 10:46 PM   #10
Jace
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Quote:
Originally Posted by Peaches
LOL Jace and Mike - move up to the hills and try calling after 5 or before 9. The little local phone company/internet company/cable company (all the same company) closes up shop outside regular business hours ;)
haha, wow...i could NOT handle that

my grandma lives in a small town in kentucky, and right by her house is the comcast cable location....every time I drive by there it has one tech truck, one person inside...and they are only open 10am-4pm

haha, that would drive me nuts
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Old 11-14-2005, 10:46 PM   #11
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Quote:
Originally Posted by The Truth Hurts
pick up the phone....

i believe they've even replaced their live online help with some half ass question and answer thing..

never waited longer than 2 minutes on hold...... and i've called them A LOT.

lol.
yeah, the new comcast phone support ROCKS....i am never on hold for more than 2-3 TOPS
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Old 11-14-2005, 11:07 PM   #12
esnem
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Originally Posted by Headless
sounds like optimum online.... these dumb bastards cant seem to fix my cable here... every 3 months it goes down...
No trust me, optimum online is a ten times bigger piece of shit than comcast could ever hope to be.

I had to live with that for 4 long years...
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Old 11-14-2005, 11:37 PM   #13
BlackCrayon
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my cable isp is throttling bit torrent now, almost impossible to download torrent files.
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Old 11-14-2005, 11:40 PM   #14
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My Comcast service has sucked lately. I'm not sure if its my VOIP "gizmo" thingy slowing it down...or if its Comcast.
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