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Old 10-19-2005, 06:34 PM   #1
spacemonk
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Cant access anything hosted at natnet

StatsRemote, platinumbucks, natnet itself..
this blows
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Old 10-19-2005, 06:36 PM   #2
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I think shemp hosts there, his site is fine.
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Old 10-19-2005, 06:38 PM   #3
spacemonk
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Originally Posted by Aquarius
I think shemp hosts there, his site is fine.
for you, down for me..
Fucking shit, im crippled lol
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Old 10-19-2005, 06:38 PM   #4
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are you sure ??
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Old 10-19-2005, 06:38 PM   #5
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Originally Posted by Mpegmaster
are you sure ??
Positive, looks like I'm the only one having the problem tho
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Old 10-19-2005, 06:40 PM   #6
Paparazzi
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all sites loading fast for me
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Old 10-19-2005, 08:29 PM   #7
the Shemp
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Quote:
Originally Posted by spacemonk
for you, down for me..
Fucking shit, im crippled lol

are you in Iraq? i'm banned there..
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Old 10-19-2005, 08:38 PM   #8
spacemonk
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Originally Posted by the Shemp
are you in Iraq? i'm banned there..
That was funny.. On a serious note, no, I'm not. Everything worked untill approx 2 days ago and now I can't access anything on NatNet including:

www.shemp.com
www.statsremote.com
www.platinumbucks.com
www.natnet.com
www.national-net.com
www.just (some board i cant mention) me.com
www.natnetdrm.com
www.cumoncandi.com

etc etc

Can you possibly hit me up on icq? I'd appreciate if you could pass some info to support at natnet. This might be affecting more people..

Thanks
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Old 10-19-2005, 08:59 PM   #9
the Shemp
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Quote:
Originally Posted by spacemonk
That was funny.. On a serious note, no, I'm not. Everything worked untill approx 2 days ago and now I can't access anything on NatNet including:

www.shemp.com
www.statsremote.com
www.platinumbucks.com
www.natnet.com
www.national-net.com
www.just (some board i cant mention) me.com
www.natnetdrm.com
www.cumoncandi.com

etc etc

Can you possibly hit me up on icq? I'd appreciate if you could pass some info to support at natnet. This might be affecting more people..

Thanks
sounds like some kind of a routing issue, but i will advise Nat-net
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Old 10-19-2005, 09:08 PM   #10
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Quote:
Originally Posted by spacemonk
StatsRemote, platinumbucks, natnet itself..
this blows

sucks to be you
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Old 10-19-2005, 09:10 PM   #11
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Got a reply from nat-net, seems to be some issue somewhere in europe. They made some adjustments within 1 min of reading my email and it's working now.

I will get my next box at nat-net.. Fastest damn tech support I have ever seen!!!
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Old 10-19-2005, 09:11 PM   #12
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I can get to those sites, and my own.

Here's their phone number since you can't get it.
1.888.462.8638
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Old 10-19-2005, 09:12 PM   #13
the Shemp
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Originally Posted by spacemonk
Got a reply from nat-net, seems to be some issue somewhere in europe. They made some adjustments within 1 min of reading my email and it's working now.

I will get my next box at nat-net.. Fastest damn tech support I have ever seen!!!
all sorted out bro
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Old 10-19-2005, 09:12 PM   #14
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Quote:
Originally Posted by spacemonk
Got a reply from nat-net, seems to be some issue somewhere in europe. They made some adjustments within 1 min of reading my email and it's working now.

I will get my next box at nat-net.. Fastest damn tech support I have ever seen!!!
They are TOP NOTCH. Been with them since they started back in the 90's, and LOVE their tech. I've never had a complaint (that wasn't fixed in minutes).
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Old 10-19-2005, 09:19 PM   #15
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Hello spacemonk,


I've had my Sr. Network Engineer do some cursory inspections, and we've found that there is an isolated routing issue with the network one or two hops away from you. I can't tell you exactly which ISP it is as we can only diagnose from us to you...we can't diagnose from you to us.

I've instructed my engineer to dig a bit deeper to see if there's anything we can do to assist you.

Thanks

Bill
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Last edited by LBBV; 10-19-2005 at 09:21 PM..
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Old 10-19-2005, 09:22 PM   #16
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Quote:
Originally Posted by spacemonk
Got a reply from nat-net, seems to be some issue somewhere in europe. They made some adjustments within 1 min of reading my email and it's working now.

I will get my next box at nat-net.. Fastest damn tech support I have ever seen!!!
Well, my guys are faster than my posting, obviously

By the time I finished my previous post, they had already found a way to get around your problem...

Damn...I guess I'll have to up their twinky allowance...

Bill
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Old 10-19-2005, 09:26 PM   #17
spacemonk
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Originally Posted by LBBV
Well, my guys are faster than my posting, obviously

By the time I finished my previous post, they had already found a way to get around your problem...

Damn...I guess I'll have to up their twinky allowance...

Bill
Simply amazing, I'm not even a customer and my problems are gone within a minute..
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Old 10-19-2005, 09:45 PM   #18
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Quote:
Originally Posted by LBBV
Hello spacemonk,


I've had my Sr. Network Engineer do some cursory inspections, and we've found that there is an isolated routing issue with the network one or two hops away from you. I can't tell you exactly which ISP it is as we can only diagnose from us to you...we can't diagnose from you to us.

I've instructed my engineer to dig a bit deeper to see if there's anything we can do to assist you.

Thanks

Bill
Let me see if I understand this correctly.... This guy is not a Nat Net customer, yet National Net was able to fix his problem.

That's damn impressive. National Net is clearly top notch.
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Old 10-19-2005, 09:54 PM   #19
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Originally Posted by RocHard
Let me see if I understand this correctly.... This guy is not a Nat Net customer, yet National Net was able to fix his problem.

That's damn impressive. National Net is clearly top notch.
Well as a loyal client I am not suprised. They are always on the ball and handle all our sites without issue.
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Old 10-19-2005, 11:00 PM   #20
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Quote:
Originally Posted by RocHard
Let me see if I understand this correctly.... This guy is not a Nat Net customer, yet National Net was able to fix his problem.

That's damn impressive. National Net is clearly top notch.
I must agree. I host there and their tech support is AMAZING. For a non-sys admin like myself they have helped countless times with FAST AS HELL responses.

Nat Net support =
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Old 10-19-2005, 11:03 PM   #21
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Quote:
Originally Posted by spacemonk
Got a reply from nat-net, seems to be some issue somewhere in europe. They made some adjustments within 1 min of reading my email and it's working now.

I will get my next box at nat-net.. Fastest damn tech support I have ever seen!!!

This is exactly why Lightspeed is a Natnet customer for life.
Nice work Bill!

Steve Lightspeed
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Old 10-19-2005, 11:06 PM   #22
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Wow that is excellent
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Old 10-19-2005, 11:49 PM   #23
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One word "BGP" great customer service though.
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Old 10-20-2005, 12:01 AM   #24
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It is an issue with your router. Unplug it for five minutes. Plug it back in. You will have access again.
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Old 10-20-2005, 12:03 AM   #25
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It is an issue with your router. Unplug it for five minutes. Plug it back in. You will have access again.
hahaha
thats the kind of response I get from my cable company
fucking morons.
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Old 10-20-2005, 04:40 AM   #26
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One word "BGP" great customer service though.
We DO run BGP4. This was NOT what the issue was about, but thank you very much for your wonderful suggestion.

Thanks for the kind words from all the other true supporters

Bill
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