Epassporte account holder please try this

[blackmonsters]

Can someone with an epassporte account reset their password and then login with the new password sent in the email.
Reset it with the "forgot password link".

Either my computer is wacked or something isn't working.
I tried it three times with no luck.


Thanks

[baddog]

so, you want us to change our password with the possibility that is won't work?

right . . . . how about you give my your password, and I will do it from here and determine if it is the system or your pc

[Best-In-BC]

Originally Posted by baddog

so, you want us to change our password with the possibility that is won't work?

LOL, No shit eh

[blackmonsters]

Originally Posted by baddog

so, you want us to change our password with the possibility that is won't work?

right . . . . how about you give my your password, and I will do it from here and determine if it is the system or your pc

Why wouldn't it work? It most likely is just something I did wrong.

PS: It if doesn't work the first time surley you can just do it again.

[Jer]

1) Think
2) Post

[blackmonsters]

Originally Posted by Best-In-BC

LOL, No shit eh

Well don't you want to know if it's working now instead of when things are really important?

[viki]

Originally Posted by blackmonsters

Can someone with an epassporte account reset their password and then login with the new password sent in the email.
Reset it with the "forgot password link".

Either my computer is wacked or something isn't working.
I tried it three times with no luck.


Thanks

I once reset my password and couldn't login. It was a problem on their end. A five minute phone call to them fixed it.

[blackmonsters]

Originally Posted by Jer

1) Think
2) Post

1. I thought: if it fucks up for more people then they will finally fix it.

2. I posted: to see who was brave enough to do it and help get it fixed.

3. If it is broken and you don't help then the time will come when you need it to work and you'll be fucked. But all you gotta do to avoid this is try it now so it can get fixed before you really need it.

[blackmonsters]

Originally Posted by viki

I once reset my password and couldn't login. It was a problem on their end. A five minute phone call to them fixed it.

Who did you call?

I called the number listed and they rest my password twice but that didn't work and they think it's something on my end.

[Hardlinks]

You're right, something is fucked, i had to call to get them to resend the password to my email, you change the password...it wont work.

Not sure what the issue is.

[baddog]

Originally Posted by blackmonsters

Well don't you want to know if it's working now instead of when things are really important?

Why would I want to just arbitrarily change my password? and then risk not being able to pay my clients and affiliates

[marzzo]

CAPSLOCK

[blackmonsters]

Originally Posted by marzzo

CAPSLOCK

We thought about that already...thanks

Please see this thread for the symptoms you just displayed:
http://www.gofuckyourself.com/showthread.php?t=519988

[the Shemp]

every time i have changed a password, i have had to phone in to get it sorted out...

[blackmonsters]

Originally Posted by Hardlinks

You're right, something is fucked, i had to call to get them to resend the password to my email, you change the password...it wont work.

Not sure what the issue is.

Thanks for having the guts to help me test this. I wish the folks at epassporte had that much guts so you didn't have to do this for me.

I'd send you some epassporte money if I could fucking login.


Well, you answered the major question for me and that was "can I rely on epassporte?"...I guess I'd be stupid to do that since they did nothing to fix my account so I could log in and I called and spoke to someone 3 times.

I'll try it once more just for the hell of it.

Once again; thanks for doing the test and helping me.

[blackmonsters]

Originally Posted by the Shemp

every time i have changed a password, i have had to phone in to get it sorted out...

I phoned 3 times already and still can't login.

The problem here is simple Shemp; when we call them they don't believe we really have a problem and therefore never fix it. They think we are stupid and just reset it to make us happy.

[marzzo]

well then, I stand sarcastically corrected ;)

I'm leaving the country in a few days so I guess I'll stick to cash

[blackmonsters]

Originally Posted by marzzo

I'm leaving the country in a few days so I guess I'll stick to cash

Smart move. You just cured any disease I accused you of having.

[the Shemp]

Originally Posted by blackmonsters

I phoned 3 times already and still can't login.

The problem here is simple Shemp; when we call them they don't believe we really have a problem and therefore never fix it. They think we are stupid and just reset it to make us happy.

i just recently had an interesting case with a renewal card. i got my new card in early July as the original card expired at the end of July. Epassporte cut my old card off when the new one was mailed, but my new card couldnt be activated until Aug 1st, even though i phoned them with all the details...
as you said, the CS person never really listens to the problems and documents them for resolution, they just reset the password and move onto the next call. For the most part the system works well, but they do have annoying glitches that need to be addressed.

[Marshal]

Originally Posted by blackmonsters

Can someone with an epassporte account reset their password and then login with the new password sent in the email.
Reset it with the "forgot password link".

Either my computer is wacked or something isn't working.
I tried it three times with no luck.

Thanks

This also happened for me and lasted for 3 days... It's working now.

You can try contacting Epass Customer Support at [email protected] on this issue, they could help you... ;)