Webair a week or more to setup - GoFuckYourself.com

mht · 09-18-2005, 09:16 AM

Webair are now saying a week or longer to setup a $9.99 virtual hosting account. Does that seem a little long or is that standard with hosting companies?

sfera · 09-18-2005, 09:17 AM

thats long, they should have it set up within 24hrs Max IMO

Pete-KT · 09-18-2005, 09:18 AM

Where did you get that info? the last one i had setup with them took about 3 hours

mht · 09-18-2005, 09:20 AM

I just got that from their tech support, I signed up on the 15th September and still not setup so went online with them to enquire when it would be setup. Robert says I should know in a week or so.

BeatingSkull · 09-18-2005, 09:21 AM

I got hosted with them a few days ago with a different package & it took a few hours. worth the wait.

mht · 09-18-2005, 09:23 AM

Yeah I would have been very happy to been setup in a couple of hours.

Kind of wish I'd gone somewhere a bit quicker now.

BabeHunter · 09-18-2005, 09:24 AM

hmmmm....

FuqALot · 09-18-2005, 09:26 AM

The problem with their support is that they only have a few senoir techs. Everytime and I mean everytime I need something I get a message saying please wait for the senior tech to fix this. Because of this their support is pretty much useless. There are a few exceptions though who really try to help you but most of them have no idea. That's why my custom nameservers ($200 setup) are still not doing fine after 3 weeks. Might have to go with someone else.

chupachups · 09-18-2005, 09:28 AM

Actually, I have heard that from friends a couple of times aswell. Makes me wonder, and I would think twice before signing up...

mht · 09-18-2005, 09:29 AM

Oh, that doesn't sound good. A week to setup and poor tech support. I would have been happier if the guy had just set my account up instead of telling me to wait some more.

FuqALot · 09-18-2005, 09:31 AM

Other than that, they are a really great host who fix global things quickly. I still recommend them. It's just that they need to get some tech people.

Shaddam IV · 09-18-2005, 09:34 AM

lol what a joke.

NoCarrier · 09-18-2005, 09:35 AM

Quote:

Originally Posted by mht

I just got that from their tech support, I signed up on the 15th September and still not setup so went online with them to enquire when it would be setup. Robert says I should know in a week or so.

How dare you attack Webair.

Stupid newbie. Webair rocks. Webair is good people. I am sure it was your fault. You can contact them by phone, e-mail, icq, smoke signs and with telepathic powers.

Yes, sometimes there is downtime, but AT LEAST the tech support is there 30 hours a day to explain the downtime situation..

mht · 09-18-2005, 09:36 AM

Whos attacking them, asked if this was usual for a hosting company?

NoCarrier · 09-18-2005, 09:38 AM

NoCarrier · 09-18-2005, 09:38 AM

Quote:

Originally Posted by mht

How can a hosting company be good if their support sucks?

Uh oh.. Can you hear the "Webair Cavalry" charging your way?

mht · 09-18-2005, 09:41 AM

Quote:

Originally Posted by NoCarrier

Uh oh.. Can you hear the "Webair Cavalry" charging your way?

LOL, had to laugh at the bit about it being my fault. I signed up and then went online, but maybe that's not contacting them enough?

I don't want to argue with Webair, I want them to host me!

NoCarrier · 09-18-2005, 09:43 AM

Quote:

Originally Posted by mht

LOL, had to laugh at the bit about it being my fault. I signed up and then went online, but maybe that's not contacting them enough?

I don't want to argue with Webair, I want them to host me!

Re-read my replies to you in this thread. And then click the following link :

http://en.wikipedia.org/wiki/Sarcasm

mht · 09-18-2005, 09:46 AM

No Carrier, I think you had us all fooled with that one

Dveron · 09-18-2005, 09:49 AM

Seems kinda silly it should take that long when they set up a dedicated server for me within 5 hours earlier this week.

chupachups · 09-18-2005, 09:50 AM

[QUOTE=NoCarrier]

QUOTE]

When you see that, you know that..... yeah exactly

emthree · 09-18-2005, 09:57 AM

Quote:

Originally Posted by mht

No Carrier, I think you had us all fooled with that one

Nah... You're just slow

Last I heard, webair is getting more customers than expected ... so maybe that's a reason. Still, they should be able to handle it.

candyflip · 09-18-2005, 10:02 AM

I got a virtual account a few weeks back for something and the account was setup by the time I checked my email.

EDIT - but not with Webair.

jawanda · 09-18-2005, 10:04 AM

We have 6 dedicated servers with them. Well, actually we HAVE 4, and the first 4 were all setup within 24 hrs of payment (one of them was setup on Laborday weekend!) ... we ORDERED 2 more on Friday and are being told that they won't be ready until monday. So, in other words, sounds like they are a little bit backed up right now.

Other than that, support has been ok, not the fastest ever but reasonable, and the price is right

Webair is A.O.K. in my book.

On another note, all of my virtual hosting is through RealityCheckNetwork.com and I have nothing bad to say about them at all. Their support is EXCELLENT and their prices are damn good as well. Been with them for a long time with no problems.

-p

SmokeyTheBear · 09-18-2005, 10:08 AM

I have noticed this with several other hosts recently. I think hosts get bogged down and forget who makes them money and why they are in business. If they don't give any specified time period , thats one thing ( although still fairly retarded ) but most of the time they say (instant setup etc ).

But as with several others in this thread, i have a webair account and mine was setup almost instantly, so i am presuming this is a glitch/error and not common practise..

mht · 09-18-2005, 10:16 AM

I don't think it is, Robert said it takes a week.

Just seems a long time for a setup.

latinasojourn · 09-18-2005, 10:22 AM

i've had dedicated boxes at webair for a few years.

IMO the main virtue of webair is high speed for surfers, reliability, uptime, and good connectivity to main population centers of the world. (do a multi-traceroute)

they are not the cheapest.

webair has had explosive growth in the past few years, and some of their tech people are more experienced than others, and i think the snags people are seeing is due to that explosive growth.

their connectivity infrastructure is one of the best in the world IMO, but lower priced competitors will begin chomping away at their market share if growth is not coupled by recruitment and training of superior tech people. sagi and brian h. cannot do everything now. Live support is pretty good. routine email support is somewhat slow IMO.

PbG · 09-18-2005, 10:51 AM

That is way too long, 1-12 hours tops is great turnaround time on a virtual account setup. Dedicated boxes generally take 24-72 hours. I'm sure someone from webair will be around soon to get you squared away tho ...

Sami · 09-18-2005, 10:57 AM

You should contact mike from Webair.

20458616

he'll help you out

mht · 09-18-2005, 01:00 PM

Yeah I'll see if he is on ICQ

Pete-KT · 09-18-2005, 01:05 PM

Never had a Problem with them and always get problems fixed within an hour, some people just seem to have issues

mht · 09-20-2005, 12:36 PM

Well 5 days now and still no setup. ICQ'd Mike, no response.

Emailed sales they say it's supports fault.

NoCarrier · 09-20-2005, 12:54 PM

Quote:

Originally Posted by mht

Well 5 days now and still no setup. ICQ'd Mike, no response.

Emailed sales they say it's supports fault.

That's because you complained on GFY. You crossed the line. Sorry.

mht · 09-20-2005, 01:00 PM

Are you being serious or kidding again?

mht · 09-20-2005, 01:15 PM

Take it all back just got my welcome email now!

adonthenet · 09-20-2005, 01:37 PM

Quote:

Originally Posted by jawanda

We have 6 dedicated servers with them. Well, actually we HAVE 4, and the first 4 were all setup within 24 hrs of payment (one of them was setup on Laborday weekend!) ... we ORDERED 2 more on Friday and are being told that they won't be ready until monday. So, in other words, sounds like they are a little bit backed up right now.

Other than that, support has been ok, not the fastest ever but reasonable, and the price is right

Webair is A.O.K. in my book.

On another note, all of my virtual hosting is through RealityCheckNetwork.com and I have nothing bad to say about them at all. Their support is EXCELLENT and their prices are damn good as well. Been with them for a long time with no problems.

-p

his telling 100% True's

kmanrox · 09-20-2005, 02:50 PM

ah yes, another alterego with a whopping 100 posts hehe i love when lesser hosting companies get jealous and they resort to thest tactics =) if i were mike i'd get a BIG ego about it haha

i ordered a dual SCSI with RAID beast server today, it will be ready tomorrow.... sucks to be me, huh?

Master_Yoba · 09-20-2005, 02:56 PM

Quote:

Originally Posted by mht

Well 5 days now and still no setup. ICQ'd Mike, no response.

Emailed sales they say it's supports fault.

relax
They set us with a dedicated server for 10 days.

Master_Yoba · 09-20-2005, 03:45 PM

btw the problem with Webair is discussed here
http://www.gofuckyourself.com/showthread.php?t=518669

baddog · 09-20-2005, 03:48 PM

seems a little long as it only takes about 10 minutes to set up a virtual account . . . your order must have gotten lost

adultchica · 09-20-2005, 04:10 PM

They've done okay for me so far. I haven't had any problems at all, and the support is at least a little better than my last one.

jawanda · 09-21-2005, 01:29 AM

Quote:

Originally Posted by kmanrox

ah yes, another alterego with a whopping 100 posts hehe i love when lesser hosting companies get jealous and they resort to thest tactics =) if i were mike i'd get a BIG ego about it haha

i ordered a dual SCSI with RAID beast server today, it will be ready tomorrow.... sucks to be me, huh?

Nah dude, I think this is a legit "we're backed up as fuck!" problem. As I stated in my earlier post, we have several servers with them that have all been setup within 24 hours, but the 2 new ones that were supposed to be setup this last monday are now slated to be ready by today (9/21 - 2 days late). I don't hold it against webair, we're still stoked on their service, but they are definitely backed up on installs right now.

-P

09-18-2005, 09:16 AM	#1
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Webair a week or more to setup Webair are now saying a week or longer to setup a $9.99 virtual hosting account. Does that seem a little long or is that standard with hosting companies?

09-18-2005, 09:21 AM	#5
BeatingSkull Confirmed User Join Date: Sep 2005 Location: The Confederate States of America Posts: 713	I got hosted with them a few days ago with a different package & it took a few hours. worth the wait. __________________ "Every Tuesday, Thursday and Sunday in October PussyCash will pay you a $100 FOR EVERY IMLIVE SIGN-UP you refer"

09-18-2005, 09:24 AM	#7
BabeHunter Webmaster Industry Role: Join Date: Oct 2001 Location: 2nd door on the left Posts: 4,063	hmmmm.... __________________ Yep

09-18-2005, 09:28 AM	#9
chupachups Confirmed User Join Date: Dec 2002 Location: Sweden/Spain you sum bitch! Posts: 6,576	Actually, I have heard that from friends a couple of times aswell. Makes me wonder, and I would think twice before signing up... __________________

09-18-2005, 09:36 AM	#14
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Whos attacking them, asked if this was usual for a hosting company? Last edited by mht; 09-18-2005 at 09:37 AM..

09-18-2005, 09:17 AM	#2
sfera Confirmed User Join Date: Aug 2005 Location: ICQ: 248877409 Posts: 8,597	thats long, they should have it set up within 24hrs Max IMO

09-18-2005, 09:18 AM	#3
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	Where did you get that info? the last one i had setup with them took about 3 hours

09-18-2005, 09:20 AM	#4
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	I just got that from their tech support, I signed up on the 15th September and still not setup so went online with them to enquire when it would be setup. Robert says I should know in a week or so.

09-18-2005, 09:23 AM	#6
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Yeah I would have been very happy to been setup in a couple of hours. Kind of wish I'd gone somewhere a bit quicker now.

09-18-2005, 09:26 AM	#8
FuqALot Confirmed User Join Date: Dec 2001 Location: Malibu Posts: 3,817	The problem with their support is that they only have a few senoir techs. Everytime and I mean everytime I need something I get a message saying please wait for the senior tech to fix this. Because of this their support is pretty much useless. There are a few exceptions though who really try to help you but most of them have no idea. That's why my custom nameservers ($200 setup) are still not doing fine after 3 weeks. Might have to go with someone else.

09-18-2005, 09:29 AM	#10
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Oh, that doesn't sound good. A week to setup and poor tech support. I would have been happier if the guy had just set my account up instead of telling me to wait some more.

09-18-2005, 09:31 AM	#11
FuqALot Confirmed User Join Date: Dec 2001 Location: Malibu Posts: 3,817	Other than that, they are a really great host who fix global things quickly. I still recommend them. It's just that they need to get some tech people.

09-18-2005, 09:34 AM	#12
Shaddam IV So Fucking Banned Join Date: Sep 2004 Posts: 810	lol what a joke.

09-18-2005, 09:38 AM	#15
NoCarrier We need more free porn Join Date: Mar 2002 Location: Montreal Posts: 16,356	__________________

09-18-2005, 09:46 AM	#19
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	No Carrier, I think you had us all fooled with that one

09-18-2005, 09:49 AM	#20
Dveron Confirmed User Join Date: Dec 2002 Location: Vancouver Posts: 2,794	Seems kinda silly it should take that long when they set up a dedicated server for me within 5 hours earlier this week.

09-18-2005, 09:50 AM	#21
chupachups Confirmed User Join Date: Dec 2002 Location: Sweden/Spain you sum bitch! Posts: 6,576	[QUOTE=NoCarrier] QUOTE] When you see that, you know that..... yeah exactly __________________

09-18-2005, 10:02 AM	#23
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,067	I got a virtual account a few weeks back for something and the account was setup by the time I checked my email. EDIT - but not with Webair. __________________ Spend you some brain. Email Me

09-18-2005, 10:04 AM	#24
jawanda Confirmed User Join Date: Feb 2003 Posts: 6,040	We have 6 dedicated servers with them. Well, actually we HAVE 4, and the first 4 were all setup within 24 hrs of payment (one of them was setup on Laborday weekend!) ... we ORDERED 2 more on Friday and are being told that they won't be ready until monday. So, in other words, sounds like they are a little bit backed up right now. Other than that, support has been ok, not the fastest ever but reasonable, and the price is right Webair is A.O.K. in my book. On another note, all of my virtual hosting is through RealityCheckNetwork.com and I have nothing bad to say about them at all. Their support is EXCELLENT and their prices are damn good as well. Been with them for a long time with no problems. -p

09-18-2005, 10:08 AM	#25
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	I have noticed this with several other hosts recently. I think hosts get bogged down and forget who makes them money and why they are in business. If they don't give any specified time period , thats one thing ( although still fairly retarded ) but most of the time they say (instant setup etc ). But as with several others in this thread, i have a webair account and mine was setup almost instantly, so i am presuming this is a glitch/error and not common practise.. __________________ hatisblack at yahoo.com

09-18-2005, 10:16 AM	#26
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	I don't think it is, Robert said it takes a week. Just seems a long time for a setup.

09-18-2005, 10:22 AM	#27
latinasojourn Confirmed User Join Date: Oct 2003 Posts: 3,191	i've had dedicated boxes at webair for a few years. IMO the main virtue of webair is high speed for surfers, reliability, uptime, and good connectivity to main population centers of the world. (do a multi-traceroute) they are not the cheapest. webair has had explosive growth in the past few years, and some of their tech people are more experienced than others, and i think the snags people are seeing is due to that explosive growth. their connectivity infrastructure is one of the best in the world IMO, but lower priced competitors will begin chomping away at their market share if growth is not coupled by recruitment and training of superior tech people. sagi and brian h. cannot do everything now. Live support is pretty good. routine email support is somewhat slow IMO.

09-18-2005, 10:51 AM	#28
PbG Confirmed User Join Date: May 2003 Posts: 1,025	That is way too long, 1-12 hours tops is great turnaround time on a virtual account setup. Dedicated boxes generally take 24-72 hours. I'm sure someone from webair will be around soon to get you squared away tho ... __________________ Uncensored-Hosting \| Photography by Gus

09-18-2005, 10:57 AM	#29
Sami Confirmed User Join Date: Mar 2004 Posts: 2,047	You should contact mike from Webair. 20458616 he'll help you out __________________ ServerProvider.com ICQ#: 311-848-143

09-18-2005, 01:00 PM	#30
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Yeah I'll see if he is on ICQ

09-18-2005, 01:05 PM	#31
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	Never had a Problem with them and always get problems fixed within an hour, some people just seem to have issues

09-20-2005, 12:36 PM	#32
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Well 5 days now and still no setup. ICQ'd Mike, no response. Emailed sales they say it's supports fault.

09-20-2005, 01:00 PM	#34
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Are you being serious or kidding again?

09-20-2005, 01:15 PM	#35
mht Confirmed User Industry Role: Join Date: Mar 2003 Posts: 194	Take it all back just got my welcome email now!

09-20-2005, 02:50 PM	#37
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	ah yes, another alterego with a whopping 100 posts hehe i love when lesser hosting companies get jealous and they resort to thest tactics =) if i were mike i'd get a BIG ego about it haha i ordered a dual SCSI with RAID beast server today, it will be ready tomorrow.... sucks to be me, huh? __________________ Crypto HODLr Crypto mining Angel investor

09-20-2005, 03:45 PM	#39
Master_Yoba Confirmed User Join Date: Jul 2002 Location: Dagobah Posts: 1,273	btw the problem with Webair is discussed here http://www.gofuckyourself.com/showthread.php?t=518669 __________________ WATCH MORE PORN

09-20-2005, 03:48 PM	#40
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	seems a little long as it only takes about 10 minutes to set up a virtual account . . . your order must have gotten lost

09-20-2005, 04:10 PM	#41
adultchica Confirmed User Join Date: Sep 2005 Location: usa Posts: 5,141	They've done okay for me so far. I haven't had any problems at all, and the support is at least a little better than my last one. __________________