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The problem with their support is that they only have a few senoir techs. Everytime and I mean everytime I need something I get a message saying please wait for the senior tech to fix this. Because of this their support is pretty much useless. There are a few exceptions though who really try to help you but most of them have no idea. That's why my custom nameservers ($200 setup) are still not doing fine after 3 weeks. Might have to go with someone else.
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