Webair a week or more to setup
 

Webair are now saying a week or longer to setup a $9.99 virtual hosting account. Does that seem a little long or is that standard with hosting companies?

thats long, they should have it set up within 24hrs Max IMO

Where did you get that info? the last one i had setup with them took about 3 hours

I just got that from their tech support, I signed up on the 15th September and still not setup so went online with them to enquire when it would be setup. Robert says I should know in a week or so.

I got hosted with them a few days ago with a different package & it took a few hours. worth the wait.

Yeah I would have been very happy to been setup in a couple of hours.

Kind of wish I'd gone somewhere a bit quicker now.

hmmmm....

The problem with their support is that they only have a few senoir techs. Everytime and I mean everytime I need something I get a message saying please wait for the senior tech to fix this. Because of this their support is pretty much useless. There are a few exceptions though who really try to help you but most of them have no idea. That's why my custom nameservers ($200 setup) are still not doing fine after 3 weeks. Might have to go with someone else.

Actually, I have heard that from friends a couple of times aswell. Makes me wonder, and I would think twice before signing up...

Oh, that doesn't sound good. A week to setup and poor tech support. I would have been happier if the guy had just set my account up instead of telling me to wait some more.

Other than that, they are a really great host who fix global things quickly. I still recommend them. It's just that they need to get some tech people.

lol what a joke.

How dare you attack Webair. :mad:

Stupid newbie. Webair rocks. Webair is good people. I am sure it was your fault. You can contact them by phone, e-mail, icq, smoke signs and with telepathic powers.

Yes, sometimes there is downtime, but AT LEAST the tech support is there 30 hours a day to explain the downtime situation..

Whos attacking them, asked if this was usual for a hosting company?

Uh oh.. Can you hear the "Webair Cavalry" charging your way?

http://www.bnro.de/~reischl/img/geschichte/cavalry.jpg

LOL, had to laugh at the bit about it being my fault. I signed up and then went online, but maybe that's not contacting them enough?

I don't want to argue with Webair, I want them to host me!

Re-read my replies to you in this thread. And then click the following link :

http://en.wikipedia.org/wiki/Sarcasm

No Carrier, I think you had us all fooled with that one :)

Seems kinda silly it should take that long when they set up a dedicated server for me within 5 hours earlier this week.

[QUOTE=NoCarrier]:mad:
QUOTE]


When you see that, you know that..... yeah exactly

:error Nah... You're just slow :1orglaugh

Last I heard, webair is getting more customers than expected ... so maybe that's a reason. Still, they should be able to handle it. :(

I got a virtual account a few weeks back for something and the account was setup by the time I checked my email.

EDIT - but not with Webair.

We have 6 dedicated servers with them. Well, actually we HAVE 4, and the first 4 were all setup within 24 hrs of payment (one of them was setup on Laborday weekend!) ... we ORDERED 2 more on Friday and are being told that they won't be ready until monday. So, in other words, sounds like they are a little bit backed up right now. :2 cents:

Other than that, support has been ok, not the fastest ever but reasonable, and the price is right :thumbsup

Webair is A.O.K. in my book.

On another note, all of my virtual hosting is through RealityCheckNetwork.com and I have nothing bad to say about them at all. Their support is EXCELLENT and their prices are damn good as well. Been with them for a long time with no problems.

-p

I have noticed this with several other hosts recently. I think hosts get bogged down and forget who makes them money and why they are in business. If they don't give any specified time period , thats one thing ( although still fairly retarded ) but most of the time they say (instant setup etc ).

But as with several others in this thread, i have a webair account and mine was setup almost instantly, so i am presuming this is a glitch/error and not common practise..

I don't think it is, Robert said it takes a week.

Just seems a long time for a setup.

i've had dedicated boxes at webair for a few years.

IMO the main virtue of webair is high speed for surfers, reliability, uptime, and good connectivity to main population centers of the world. (do a multi-traceroute)

they are not the cheapest.

webair has had explosive growth in the past few years, and some of their tech people are more experienced than others, and i think the snags people are seeing is due to that explosive growth.

their connectivity infrastructure is one of the best in the world IMO, but lower priced competitors will begin chomping away at their market share if growth is not coupled by recruitment and training of superior tech people. sagi and brian h. cannot do everything now. Live support is pretty good. routine email support is somewhat slow IMO.

That is way too long, 1-12 hours tops is great turnaround time on a virtual account setup. Dedicated boxes generally take 24-72 hours. I'm sure someone from webair will be around soon to get you squared away tho ...

You should contact mike from Webair.

20458616


he'll help you out :)

Yeah I'll see if he is on ICQ

Never had a Problem with them and always get problems fixed within an hour, some people just seem to have issues

Well 5 days now and still no setup. ICQ'd Mike, no response.

Emailed sales they say it's supports fault.

That's because you complained on GFY. You crossed the line. Sorry.

Are you being serious or kidding again?

Take it all back just got my welcome email now!

:thumbsup his telling 100% True's :winkwink:

ah yes, another alterego with a whopping 100 posts hehe i love when lesser hosting companies get jealous and they resort to thest tactics =) if i were mike i'd get a BIG ego about it haha

i ordered a dual SCSI with RAID beast server today, it will be ready tomorrow.... sucks to be me, huh?

relax
They set us with a dedicated server for 10 days.

btw the problem with Webair is discussed here
http://www.gofuckyourself.com/showthread.php?t=518669

seems a little long as it only takes about 10 minutes to set up a virtual account . . . your order must have gotten lost

They've done okay for me so far. I haven't had any problems at all, and the support is at least a little better than my last one.

Nah dude, I think this is a legit "we're backed up as fuck!" problem. As I stated in my earlier post, we have several servers with them that have all been setup within 24 hours, but the 2 new ones that were supposed to be setup this last monday are now slated to be ready by today (9/21 - 2 days late). I don't hold it against webair, we're still stoked on their service, but they are definitely backed up on installs right now.

:2 cents:

-P