WTF is up with NATS? - GoFuckYourself.com

MrVids · 08-24-2005, 03:22 PM

So about a month ago, a buddy of mine decides it's time to get off the ccbill affiliate setup, and move onto his own software. I suggest NATS, of course, since they are the big dog on the block now and as an affiliate, i prefer my experience with their software.

Well, he e-mailed them once about 3 weeks ago, filled out their form after that...... no reply

Yesterday he calls, no one answers (both support & sales)

Today he calls, no one answers (both support & sales)

Now he's paranoid that their support would be equally as shitty and mirror the experience he's had with them up until now.

Can anyone give me some feedback on what they are like to deal with and what the magic method is for getting in touch with them so i can relay it to my buddy?

Thanks

TMM_John · 08-24-2005, 03:30 PM

Simply Post on GFY!

Sales option goes to my desk. I have been out of the office a bit the past two days taking care of things for the upcoming Qwebec show (been very hecitc). I have not received any voicemails I have not returned, has your friend left one?

There is a receptionist there 10am-6pm mon-fri, simply press 0.

All e-mails and form submits are replied to. Does your friend have a spam blocker which may be rejecting my reply?

Who is your friend so I can see if I have replied to him or not.

Thanks!

SinBucks · 08-24-2005, 03:36 PM

SinBucks proudly uses NATS and we have never had any issues getting a hold of someone over there when we need to. John is actually pretty easy to get a hold of compared to others.

TMM_John · 08-24-2005, 03:36 PM

Also, I appreciate you recommending us

I'm glad you're happy with the software as an affiliate. We treat our clients very well (at least we do our best to). I will also be in the office nearly all of tomorrow (10am-6pm) and my extension is 111.

BluMedia · 08-24-2005, 03:39 PM

We use NATS and it is super easy to get ahold of someone. They are easy to get a hold of by email, phone, support ticket etc.

Mark

Machete_ · 08-24-2005, 03:46 PM

Valeri and the rest of the crew have always been good, and always answer my continuous flow of questions fast. you buddy must have done something wrong

TMM_John · 08-24-2005, 04:58 PM

Thanks everyone for the kind words.

BigRod · 08-24-2005, 05:03 PM

PBucksJohn can you ICQ me

Need to speak with you...

webgurl · 08-24-2005, 05:06 PM

thanks for the awesome assistance john ! see u soon
xoxoxoxo
WG

WarChild · 08-24-2005, 05:07 PM

I just purchased NATS. It's not setup yet because I'm not ready on my side, but I had no trouble tracking down Sales and getting invoiced. So far so good as far as support, in my eyes.

demented · 08-24-2005, 05:08 PM

We use NATS and they have been great..

Mako · 08-24-2005, 05:10 PM

Quote:

Originally Posted by WarChild

I just purchased NATS. It's not setup yet because I'm not ready on my side, but I had no trouble tracking down Sales and getting invoiced. So far so good as far as support, in my eyes.

Nice buddy, congrats. Going to do the same in two weeks. Look forward to my ICQs asking innane questions about setup, lol...

Tanker · 08-24-2005, 05:12 PM

We use nats for www.madeinporn.com I highly recommend them to anyone in need of an affiliate software. not only is the product good the support is out of this world.

I have minimal tech skills and they bend over backwards to make sure I get things right.

John and Charlies staff is top notch

Tanker

abyss_al · 08-24-2005, 05:13 PM

been using nats for almost a year now i think... smooth and no problems

stevo · 08-24-2005, 05:22 PM

NATS has been great! I usually get a reply to all my questions within 12 hours, and when need be they will go beyond the call of duty to assist you.

Major (Tom) · 08-24-2005, 06:00 PM

usually i get a response in 20 mins or less.

duke

NY_TIM · 08-24-2005, 06:02 PM

Their support is Awesome.....

DirtyDanza · 08-24-2005, 06:09 PM

http://www.danzabucks.com uses nats and loves em ... John has always been on the ball with support and anything else

08-24-2005, 03:22 PM	#1
MrVids i am a meat popsicle Industry Role: Join Date: Jan 2005 Location: Seattle, WA Posts: 1,070	WTF is up with NATS? So about a month ago, a buddy of mine decides it's time to get off the ccbill affiliate setup, and move onto his own software. I suggest NATS, of course, since they are the big dog on the block now and as an affiliate, i prefer my experience with their software. Well, he e-mailed them once about 3 weeks ago, filled out their form after that...... no reply Yesterday he calls, no one answers (both support & sales) Today he calls, no one answers (both support & sales) Now he's paranoid that their support would be equally as shitty and mirror the experience he's had with them up until now. Can anyone give me some feedback on what they are like to deal with and what the magic method is for getting in touch with them so i can relay it to my buddy? Thanks

08-24-2005, 03:30 PM	#2
TMM_John Confirmed User Industry Role: Join Date: May 2004 Posts: 6,664	Simply Post on GFY! Sales option goes to my desk. I have been out of the office a bit the past two days taking care of things for the upcoming Qwebec show (been very hecitc). I have not received any voicemails I have not returned, has your friend left one? There is a receptionist there 10am-6pm mon-fri, simply press 0. All e-mails and form submits are replied to. Does your friend have a spam blocker which may be rejecting my reply? Who is your friend so I can see if I have replied to him or not. Thanks! __________________ Too Much Media - Makers of the Industry's Leading Payite Management Platform, NATS!

08-24-2005, 03:36 PM	#4
TMM_John Confirmed User Industry Role: Join Date: May 2004 Posts: 6,664	Also, I appreciate you recommending us I'm glad you're happy with the software as an affiliate. We treat our clients very well (at least we do our best to). I will also be in the office nearly all of tomorrow (10am-6pm) and my extension is 111. __________________ Too Much Media - Makers of the Industry's Leading Payite Management Platform, NATS!

08-24-2005, 03:39 PM	#5
BluMedia Confirmed User Industry Role: Join Date: Dec 2002 Location: Colorado Posts: 3,973	We use NATS and it is super easy to get ahold of someone. They are easy to get a hold of by email, phone, support ticket etc. Mark __________________ IntenseCash - If you can't convert us then you might want to look for a new job . BrokeStraightBoys.com converting 1:124 stats counted by Nats

08-24-2005, 04:58 PM	#7
TMM_John Confirmed User Industry Role: Join Date: May 2004 Posts: 6,664	Thanks everyone for the kind words. __________________ Too Much Media - Makers of the Industry's Leading Payite Management Platform, NATS!

08-24-2005, 03:36 PM	#3
SinBucks Registered User Join Date: Oct 2004 Posts: 331	SinBucks proudly uses NATS and we have never had any issues getting a hold of someone over there when we need to. John is actually pretty easy to get a hold of compared to others.

08-24-2005, 03:46 PM	#6
Machete_ WINNING! Industry Role: Join Date: Oct 2002 Posts: 14,579	Valeri and the rest of the crew have always been good, and always answer my continuous flow of questions fast. you buddy must have done something wrong

08-24-2005, 05:03 PM	#8
BigRod Confirmed User Join Date: Apr 2005 Location: Vancouver, BC Posts: 3,685	PBucksJohn can you ICQ me Need to speak with you... __________________ Rod Macdonald Mainstream Ad Agency Owner ICQ: 607306

08-24-2005, 05:06 PM	#9
webgurl Confirmed User Join Date: Aug 2002 Location: Clouds with Carebears Posts: 7,954	thanks for the awesome assistance john ! see u soon xoxoxoxo WG

08-24-2005, 05:07 PM	#10
WarChild Let slip the dogs of war. Industry Role: Join Date: Jan 2003 Location: Bermuda Posts: 17,263	I just purchased NATS. It's not setup yet because I'm not ready on my side, but I had no trouble tracking down Sales and getting invoiced. So far so good as far as support, in my eyes. __________________ .

08-24-2005, 05:08 PM	#11
demented Confirmed User Industry Role: Join Date: Dec 2002 Location: Cincinnati Ohio Posts: 2,388	We use NATS and they have been great..

08-24-2005, 05:12 PM	#13
Tanker Confirmed User Industry Role: Join Date: Nov 2000 Location: Oakville, Ontario, Canada Posts: 9,287	We use nats for www.madeinporn.com I highly recommend them to anyone in need of an affiliate software. not only is the product good the support is out of this world. I have minimal tech skills and they bend over backwards to make sure I get things right. John and Charlies staff is top notch Tanker __________________ Tanker ICQ 3427575 CCBTools Now featured in the CCBill.com APP STORE

08-24-2005, 05:13 PM	#14
abyss_al LOOKING FOR TRADES Join Date: Oct 2003 Location: Southern California Posts: 15,605	been using nats for almost a year now i think... smooth and no problems __________________ EMAIL: allen @ vasmediagroup.com \| ICQ: 311329761 \| SKYPE: abyss.al \| AIM: xABYSSxALx

08-24-2005, 05:22 PM	#15
stevo Confirmed User Join Date: Aug 2002 Location: Orlando, Florida Posts: 2,051	NATS has been great! I usually get a reply to all my questions within 12 hours, and when need be they will go beyond the call of duty to assist you.

08-24-2005, 06:00 PM	#16
Major (Tom) White Pride Industry Role: Join Date: Nov 2003 Location: Null Posts: 31,169	usually i get a response in 20 mins or less. duke __________________ WHITE LIVES MATTER

08-24-2005, 06:02 PM	#17
NY_TIM Confirmed User Join Date: May 2004 Location: Long Island, NY Posts: 2,975	Their support is Awesome..... __________________ ICQ 252838547 TNTBUCKS Musicians Click Here

08-24-2005, 06:09 PM	#18
DirtyDanza Confirmed User Industry Role: Join Date: Aug 2002 Location: BP4L.... Las Vegas, Posts: 8,373	http://www.danzabucks.com uses nats and loves em ... John has always been on the ball with support and anything else __________________ Danza Bucks is back!!!