MrVids

So about a month ago, a buddy of mine decides it's time to get off the ccbill affiliate setup, and move onto his own software. I suggest NATS, of course, since they are the big dog on the block now and as an affiliate, i prefer my experience with their software.

Well, he e-mailed them once about 3 weeks ago, filled out their form after that...... no reply

Yesterday he calls, no one answers (both support & sales)

Today he calls, no one answers (both support & sales)

Now he's paranoid that their support would be equally as shitty and mirror the experience he's had with them up until now.

Can anyone give me some feedback on what they are like to deal with and what the magic method is for getting in touch with them so i can relay it to my buddy?

Thanks