Yes true,, I wouldnt be bitching if it was a 7 day hold. Rand I told them to fax you personally.Thanks

The point is not lost on me. That was simply to put things in perspective. Most people don't have that kind of money going through ePassporte.

But as I continued, there are ways to get parameters changed depending on the type of account that you have. I'm offering solutions here.

All systems have problems with some people, & not a single problem with others.

Discussing the pro's & con's could go on for days.

If you don't like it don't use it.

I for one fucking love it & i'm about to get my ATM card.

That doesn't seem like a very good reason from the point of view of a company who wants to make money

SMB - I'd like to look at that myself. Did you enter (or re-enter) your CVV2 number? The CVV2 changes with the expiry date. Can you send me an example and your username?

This did happen in a few cases on first renewals but the problem has since been fixed.

We're always open to constructive input that makes the product better for everyone. ePassporte has implemented several ideas that came directly from this and other boards (and even better, from an email).

Hi Rand,

You can rationalize it all you want but if I need to transfer $1000 from epassporte to my checking account I shouldn't have to do it over a 4-8 day period in 4 separate transactions.

You know that is true. No need to spin it.

But it makes sense from a risk management point of view.

There are several differnet types of accounts, including those issued by sponsors to anonymous parties. That type of account does not enjoy the same parameters as someone who is identified with ePassporte.

There are several types of accounts. There are also ways to upgrade your account. Even more, there are accounts that have very little restrictions what-so-ever. My point is that if you are a high-volume business, there are accounts custom made to suit your needs. A freebie affilaite account isn't the right kind of account for someone who needs to move large sums of money unless they do what is required to increase their parameters.

why anyone fucks with epass and their 3rd world service is beyond me

I have a credit card and a checking account attached to my epassporte and a year of using it. What more do you need? A letter from my mother? I was declined expansion without comment.

Ok fair enough.. so tell me, what kind of an account would someone have to have to be able to transfer large sums in 3-5 business days?

and btw, I admire you for sticking to this thread

50.....,..

props to you though Rand, seriously. You've been a real trooper through this thread, while taking a beating, you've been handling the barrage very professionaly and the best you can.

On top of everything else, at least no one can knock you for that. :thumbsup

Yes I agree.

Epass cost me over $100 last month when I was told that they would be able to stop an accidental click in members area. They told me it would be worked out. Then I called again and treated me like an asshole like it was my fault the the phone person told me the wrong thing. It is by far the worst I have ever been treated the supervisor even gave me a tone of as if I was in the wrong. I can not believe companies exist when treating customers so shitty thanks :thumbsup

As of a few months ago I could transfer $900 in three separate transactions on the same day to my checking account. That feature was lost at some point in April or May.

ok I'll rephrase this.. what's the best you can do on transfer amount and transfer time

I love Epassporte as I'm in Sweden it makes it fast and easy to get payments:)

There are default paramters for all new accounts. You can double those parameters by upgrading to a "Select" account. If you qualify, you will see the option offered when you log-in to ePassporte.

If you want to request a higher amount, you can write directly to [email protected] from your eP email address. eP will look at your particualr account and let you know what you need to do to increase your parameters.

If you are talking about very large sums of money, then it is possible to request a wire transfer. But, it makes more sense to *spend* the money with your Virtual account or Electron account if it's possible. That being said, if you need to move cash, you can.

Rand's explanation about pre-authorizations was exactly correct in terms of how it works and I have had it backfire on me with "regular" credit/debit.

However, MR talked about his pre-authorization being locked up for 30 days and others have mentioned a week. Yet my own bank work on only 3 business days before a pre-authorization auto-expires and once when this situation arose over a large amount which did inconvenience me, it was enough for the retailer in question to cancel the pre-authorization via the same means they used to put it through initially. It was done instantly with minimum inconvenience all round. There was no messing around with faxes or anything like that.

My experience of EP is that they are fine so long as everything runs smoothly, but possibly the most frustrating people I ever deal with when there is a hiccup. Although I have seen Rand repeatedly write about improving their customer service, it still seems as if so many issues arise because the front-line people you email or talk to on the 'phone have no clue about anything, and it is next to impossible - through normal channels - to contact anyone else. It is surely wrong that to sort out even fairly routine questions without too much pain, you have to rely upon Rand or KK getting involved.

14 days ago I opened a epass account... entered my info and added accounts.

No verification amounts appeared... called into customer service and told wait 2-3 days and the depoist WAS made into my bank. Called my bank... No deposits made from epass. I was told it was cause of 4th of july and a backlog of work there.

Rep told me that she'd fax account verification forms to my fax# - Never got them here and when I called in no one had a clue as to what I was talking about.

3 days later called Epass again and got the same story... still no cash in there 3-4 days later.... Told again that money was in my account, talk to my bank... called the bank, still no cash from Epass. -- The reps werent able to send me anything to verify my acconuts now......

Again called epass, now I have to add a new checking account since they dont let me use a savings to have my cash transferred into. This was done, now I have 2-4 more days to wait and get a verification amount to my accounts to start using.

I can understand that there is a process here to how things have to work... My biggest gripe is how the reps tell me one thing, then I come to find thats not correct and again back with more reps that tell me another set of instructions and no results.

From using other online payment services I have to say that Epass's reps really have a long way to go when it comes to knowing how to resolve customer issues and explain things other than just telling information that isnt accurate. I have a few hundred bucks that has been held up now for 14 days over reps giving me bad info.

I'll never bother to use their cards / serivces for anything more than just when its the only choice for certain customers I have. Epass really needs to get their shit tightened up on a few fronts.

Wow :Oh crap Ok I am on my way to golf will check back later :thumbsup

I would have took specifically at your account to know more.

Having a verfied load card and ACH account tied to your eP is a good start.

I know that Risk Management has parameters they use to help keep problems (and risk) to a minimum. For example, most US banks will "hold" deposits over a certain amount until they feel like the transfer has cleared so it ends up taking much longer than it should to get your money. I don't know what those amounts are, but it's a valid argument for sending two smaller transfers as opposed to one larger one.

let me just say before i go same thing happened to me call my bank this and that it is just not very fun at all

not the first time i have had issues

https://gfy.com/fucking-around-and-business-discussion/490901-epassporte.html

never had any problem with them.... I've bought few things online with my Virtual VISA and everything was greaT!

A bit off topic but I tried to withdraw funds using my electron card. The ATM could not process the order (I didn't get any money from it) but the amount I requested is still in my overview as pending (since June 30).

I thought that all pending charges that are not claimed within 30 days would be released again... am I wrong here or should I be nervous about never see the money again?

I hope this ATM was at a bank/location that you trust. I've never heard of an ATM auth'ing funds and not delivering them.

You are right, however, that auth's not setteled will drop off automatically after 30 days or sooner if the issue can be resolved.

It was in Prague and the bank was CSOB, a pretty big one there.
Unfortunately I don't live there so it will be a mess if the charge is not dropped automaticly.

While it sure has its problems ePass came a long way, some of you guys don't even deserve an answer from Rand if you consider how you approach him...

As for ePass is one of the best services i've ever used so far, and i'm pretty sure that people in Europe will also agree with me that this is an outstanding method to withdraw your earnings.

Stuartd, too stupid to realize how every major credit card in the world works. What are the odds of that happening?

So true... I have never had any problem with my ePassporte btw. And people in Australia will also agree with you :thumbsup

ePassporte sucks and will eventually end up like another fucked up company - PayPal.

Sure but they should still answer :winkwink:

I think you need to save all the money you can for poker tuesday night! :-)

and hand it over to me!!!!!!

:1orglaugh :1orglaugh


Keep dreaming. Im taking both games :winkwink:

Stuartd, explaining how the authorization works in the 12th post.

What are the odds of warchild being too stupid to read?

The only problem I've had is one of my registrars won't accept the virtual visa # & account info in their automated renewal system :(

I've had the rare few places that the 'card' got declined for no real reason (used the cvv2 number fine, etc)...no biggie, overall it's a great product imo

:thumbsup

I'm curious if I start a basic Personal epass account, and receive sponsor payments to it... Can I then simply transfer the entire amount to my checking account without fees or waiting periods? If fees or waiting, what might they be? Wire fees from my bank maybe? Next business day?

Any info on this would be great if anyone knows, thanks a lot.

Personal account holders may add their US bank account to ePassporte and transfer any amount up to their daily limit for $2. It typically takes 3-5 business days for the funds to appear in your account.

I don't presume to speak for all US banks, but my bank doesn't charge me to receive money into my account. An ACH transfer is very much like direct deposit.



Any info on this would be great if anyone knows, thanks a lot. [/QUOTE]

Herb,

Thanks for you input. I wanted to address this particular part of your post.

ePassporte doesn't have a problem allowing someone to withdraw to a savings account. Your bank, however, may not allow ACH transactions for that particular ABA#. Whatever the case, could you please send your eP username to me? I'd like to look into this.

Please put "ePassporte / GFY" in the subject field. And if there is anything I can do to facilitate anything, don't hesitate to ask.

Cool, thanks Rand :)